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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.8k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    34.8k
    posts

8,219 topics in this forum

  1. Need more storage

    By ronniemwesigwa,
    • 1 reply
    • 116 views

  2. Your account is ready to transfer to Plesk

    By eliran,
    • 1 reply
    • 140 views

  3. Control panel - please advise

    By edmtest,
    • 1 reply
    • 116 views

  4. [Solved] change password

    By alberto4,
    • 1 reply
    • 139 views

  5. What does free plan offer?

    By Husniddin,
    • 2 replies
    • 156 views

  6. [Solved] im ready for plesk

    By theshade,
    • 2 replies
    • 189 views

  7. [Solved] Still unable to login

    By andrelc,
    • 2 replies
    • 169 views

  8. website offline

    By andrelc,
    • 3 replies
    • 176 views

  9. [Solved] Need to reset plesk login password for account on Tommy

    By subhashr,
    • 1 reply
    • 133 views

  10. [Solved] requesting main domain change

    By anthonyt,
    • 1 reply
    • 181 views

  11. [Solved] Media Wiki Instalation

    By benmmonster,
    • 1 reply
    • 188 views

  12. [Solved] Add domains to my account

    By jomocu,
    • 3 replies
    • 239 views

  13. [Solved] Wipe my data in my host

    By Palpale,
    • 1 reply
    • 175 views

  14. [Solved] remote access my database

    By atarantino75,
    • 1 reply
    • 298 views

  15. [Solved] password update on heliohost.org

    By realvanyek,
    • 1 reply
    • 169 views
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