fabrice q Posted May 6, 2011 Share Posted May 6, 2011 Hi, my company's site (fksoft.ca) has been down sice 5,30 ish and i also havent been able to receive / send emails. Also i was not able to load http://www.heliohost.org/home/ until a few minutes ago. could you please help me. thank you Thats because stevie has been down since 4,30 PLEASE bring it back on ASAP i hope you guys arent sleeping Link to comment Share on other sites More sharing options...
Hellwing Posted May 6, 2011 Share Posted May 6, 2011 Yea, I believe Stevie is down... Link to comment Share on other sites More sharing options...
jje Posted May 6, 2011 Share Posted May 6, 2011 We are currently experiencing some technical difficulties related to Stevie. We are doing as much as we can to solve this issue quickly and efficiently. We will keep you updated via our Twitter feed @HelioHost. The Administrators are equipped with tools to fix the error, but unfortunately they have failed to fix the issue. Because of this, this support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
fabrice q Posted May 6, 2011 Author Share Posted May 6, 2011 This support request is being escalated to our root admin. thank you Link to comment Share on other sites More sharing options...
jje Posted May 6, 2011 Share Posted May 6, 2011 Your welcome. Please read the above edited post with further information about the issue. Link to comment Share on other sites More sharing options...
fabrice q Posted May 6, 2011 Author Share Posted May 6, 2011 Your welcome. Please read the above edited post with further information about the issue. could you please transfer me on your other server than site i am waiting for important emails ? thanks again Link to comment Share on other sites More sharing options...
jje Posted May 6, 2011 Share Posted May 6, 2011 If you wish to move your entire site to Johnny then please let me know and I will be happy to move you to Johnny. Although, we only recommend you do this if you require the use of dangerous services like Java/JSP, ASP.NET and Ruby on Rails. Because of these dangerous services, the uptime will be worse and your site might be a bit more sluggish. This issue with Stevie is becoming more and more rare. If I were you, I would keep your site on Stevie. The moving process is automated and instructions are available at http://wiki.helionet.org/wiki/Moving_your_account . However, the wiki is currently unavailable as it is hosted on Stevie. Also, the delete script should only work when Stevie is back online. The process involves deleting your account and restoring your files etc. We apologise for any loss of important emails. During this time, the emails you receive will probably be immediately discarded. Also, some email providers (such as Yahoo and BT) will send an email back to the sender saying that the email failed to deliver. Link to comment Share on other sites More sharing options...
jje Posted May 6, 2011 Share Posted May 6, 2011 Update: Please read news topic related to power distruption: http://www.helionet.org/index/index.php?showtopic=9234 Link to comment Share on other sites More sharing options...
Ashoat Posted May 8, 2011 Share Posted May 8, 2011 Yeah, this was due to the power disruption. Stevie and Johnny should both be back up now... Link to comment Share on other sites More sharing options...
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