Grim Love Posted March 14, 2011 Share Posted March 14, 2011 Hello Heliohost Staff, My site (vaylayz.co.cc) is having problems related to server misconfiguration since I uploaded (but it works very well some time) but it is completely inactive from last night. Moreover, other pages and cpanel is working fine. My forum used to have more than 500 members I lost my all members and site due to problems with previous server (lots of server downtime). I thought Shifting to your server will be much help full to regain my position. I have worked years to maintain my site but if this error continues few more day then I have so shut it down. So please show me some light and sort this problem for me. I will be very grateful to you. Best regards, Link to comment Share on other sites More sharing options...
Byron Posted March 14, 2011 Share Posted March 14, 2011 When I go to your site: http://vaylayz.co.cc/ I get a meta redirect to here: http://vaylayz.co.cc/a/ which is causing the 500 error. What do you have in the a directory index page? Have you checkd your Error log at your cpanel for explanation of 500 error? Are you using htaccess and if so you might try renaming the .htaccess file in the a directory to see if that helps. Link to comment Share on other sites More sharing options...
Grim Love Posted March 15, 2011 Author Share Posted March 15, 2011 Thank you for the quick reply, I have my site under the directory a which is a CMS based program named "phpBB". I tried renaming my .htaccess but nothing happening getting same error even for my social site at "hangout.vaylayz.co.cc/j/". About log it is filled with the error given below, "[Tue Mar 15 03:12:58 2011] [error] [client 188.54.97.136] File does not exist: /home/vaylayz/public_html/500.shtml" which I think is for the 500 error page. Moreover, I can't access the cpanel from this address "vaylayz.co.cc/cpanel" but it is working from heliohost website. So what should be the solution? Regards Link to comment Share on other sites More sharing options...
Byron Posted March 15, 2011 Share Posted March 15, 2011 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Guest Geoff Posted March 15, 2011 Share Posted March 15, 2011 BTW: username is vaylayz PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 4135 vaylayz 15 0 90068 9.9m 1992 S 0.0 0.1 0:00.07 cpdavd 13724 vaylayz 15 0 89584 9800 1992 S 0.0 0.1 0:00.03 cpdavd 23836 vaylayz 15 0 90276 10m 2016 S 0.0 0.1 0:00.10 cpdavd 26410 vaylayz 15 0 89608 9.8m 2016 S 0.0 0.1 0:00.04 cpdavd 26664 vaylayz 15 0 92176 11m 2168 S 0.0 0.1 0:00.09 cpdavd 29174 vaylayz 15 0 89476 9764 1400 S 0.0 0.1 0:00.01 cpdavd Problem is you are running 6 processes so suPHP won't give you another one. In progress of fixing this. Fixed. @djbob: how did this user get 6 processes from cpanel? Link to comment Share on other sites More sharing options...
Byron Posted March 15, 2011 Share Posted March 15, 2011 @Geoff: How'd you figure this out and what was the fix, if you don't mind me asking? Link to comment Share on other sites More sharing options...
jje Posted March 15, 2011 Share Posted March 15, 2011 Yes, could you post the SSH code in the Mod Discussion please? Thanks! Link to comment Share on other sites More sharing options...
Guest Geoff Posted March 15, 2011 Share Posted March 15, 2011 Line of thinking: 1. Remember previous problem about 500 internal errors (I think this was from you, byron) 2. Remember cause of problem= suPHP process limit exceeded 3. Execute google search on "find all processes by user linux" 4. Login to SSH & execute "top -U vaylayz" 5. Get output posted above combined with max user processes = cause confirmed 6. Google "kill all processes for user linux" 7. Execute "pkill -u vaylayz" 8. Confirm problem fixed & done Link to comment Share on other sites More sharing options...
Ashoat Posted March 15, 2011 Share Posted March 15, 2011 Nice catch! PS: this isn't actually suPHP - it's just the standard Linux security/limits.conf file. Link to comment Share on other sites More sharing options...
Guest Geoff Posted March 15, 2011 Share Posted March 15, 2011 @djbob: how did this user get 6 processes from cpanel? Not that this is any suprise; cpanel seems to be the cause of most of our problems. (sigh) Link to comment Share on other sites More sharing options...
Byron Posted March 15, 2011 Share Posted March 15, 2011 Good thinking Geoff and thanks for the explanation. Link to comment Share on other sites More sharing options...
Grim Love Posted March 15, 2011 Author Share Posted March 15, 2011 Guyz I can't find any words to thank you but I am really glad to see the fast solution. Really great work mates. Many many thanks. Link to comment Share on other sites More sharing options...
Ashoat Posted March 16, 2011 Share Posted March 16, 2011 No problem Geoff: no idea why cPanel did that. It seems to like to spawn multiple DAV processes per user sometimes... Link to comment Share on other sites More sharing options...
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