MardukCorp Posted June 20, 2011 Share Posted June 20, 2011 Hi, in the last few days Johnny was offline many times a day. I would like to now if the cause is known and if improvements are in sight. I'm using asp.net so Stevie is sadly no option. Regards, MardukCorp Link to comment Share on other sites More sharing options...
jje Posted June 20, 2011 Share Posted June 20, 2011 Since Johnny uses dangerous services, he will be more unstable than Stevie. Unfortunately there is nothing we can do about this; sorry. Link to comment Share on other sites More sharing options...
MardukCorp Posted June 20, 2011 Author Share Posted June 20, 2011 Thanks for the fast reply. Is there a chance to identify the cause of a downtime? Maybe the user or the website whos causing this? Link to comment Share on other sites More sharing options...
jje Posted June 20, 2011 Share Posted June 20, 2011 Yes actually, we do have a way. The administrators are equipped with a tool that shows who is creating the most server load, meaning we can then suspend them if it is too high. I can only do this when Johnny is online though... Link to comment Share on other sites More sharing options...
MardukCorp Posted June 20, 2011 Author Share Posted June 20, 2011 Than I'm hoping he will go online once again Is it possible that you post your results when Johnny is back? Link to comment Share on other sites More sharing options...
jje Posted June 20, 2011 Share Posted June 20, 2011 Yes, okay. Obviously I can't post the usernames of who's abusing the server, but if there is a signifcant problem (eg. >15.00 server load) then I will suspend them. Link to comment Share on other sites More sharing options...
MardukCorp Posted June 20, 2011 Author Share Posted June 20, 2011 Thanks for that Link to comment Share on other sites More sharing options...
cl58 Posted June 20, 2011 Share Posted June 20, 2011 Please also keep in mind, that you can improve stability of your website if you do not need ASP.NET, Java/JSP, and/or Ruby on Rails by switching to Stevie. If you would like to do that, see http://wiki.helionet.org/wiki/Moving_your_account Link to comment Share on other sites More sharing options...
MardukCorp Posted June 20, 2011 Author Share Posted June 20, 2011 I'm using asp.net so Stevie is sadly no option. Link to comment Share on other sites More sharing options...
jje Posted June 20, 2011 Share Posted June 20, 2011 Looks like Johnny's been offline for an unusually long period... Link to comment Share on other sites More sharing options...
Andz200zx Posted June 21, 2011 Share Posted June 21, 2011 Looks like Johnny's been offline for an unusually long period... Still offline. I was so pleased to get a host that actually worked (without redirecting me to some silly website) but it's a shame about the downtime. I can't switch to Stevie either because it's full. Link to comment Share on other sites More sharing options...
MardukCorp Posted June 21, 2011 Author Share Posted June 21, 2011 Any new infos about the cause of the long downtime or the downtimes in general? Link to comment Share on other sites More sharing options...
jje Posted June 21, 2011 Share Posted June 21, 2011 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Piotr GRD Posted June 21, 2011 Share Posted June 21, 2011 This may be something else than usually. But I may be wrong, of course. FTP and cPanel is accessible, only HTTP on port 80 is not. cPanel reports practically no server load, but memory usage is surprisingly high (especially swap) as for the server that do almost nothing. Additionally - which for me is the main factor that it's something different this time, but I may be wrong, of course - the nameserver (located physically on the same server) has stopped to respond for DNS queries on the 64.62.211.131 IP, the one assigned to ns1 subdomain. It does respond on .132, on .133, it does respond on .134, so it works, but does not respond on .131 IP. Link to comment Share on other sites More sharing options...
jje Posted June 21, 2011 Share Posted June 21, 2011 Looks like it's fixed now. Link to comment Share on other sites More sharing options...
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