Suphi Posted July 19, 2014 Share Posted July 19, 2014 Server: StevieUsername: Suphi or suphiDesired Domain: suphi.heliohost.org iv tried 3 times to signup to Stevie but everytime i get a email saying: Dear suphi,Your hosting account at HelioHost has encountered an error during installation. The error is: Unable to add user suphi Please visit http://www.heliohost.org/scripts/signup.php and try to signup again. Regards,HelioHost Staff Link to comment Share on other sites More sharing options...
Byron Posted July 19, 2014 Share Posted July 19, 2014 Not sure why that username isn't working, but try another username if you don't mind. http://bybyron.net/helio/sign-up.php Link to comment Share on other sites More sharing options...
Suphi Posted July 19, 2014 Author Share Posted July 19, 2014 tryed splder as a new username and that also never worked Dear splder,Your hosting account at HelioHost has encountered an error during installation. The error is: Unable to add user splder Please visit http://www.heliohost.org/scripts/signup.php and try to signup again. Regards,HelioHost Staff Link to comment Share on other sites More sharing options...
Byron Posted July 19, 2014 Share Posted July 19, 2014 PM me your registration details and i'll register for you. UsernameDomain nameEmail Link to comment Share on other sites More sharing options...
Suphi Posted July 19, 2014 Author Share Posted July 19, 2014 PM has been sent Link to comment Share on other sites More sharing options...
Suphi Posted July 20, 2014 Author Share Posted July 20, 2014 im now getting and the link to the control panel does not work http://suphi.heliohost.org/cpanel Dear suphi,Your hosting account at HelioHost has encountered an error during installation. The error is: Sorry, a group for that username already exists. Please visit http://www.heliohost.org/scripts/signup.php and try to signup again. Regards, HelioHost Staff Link to comment Share on other sites More sharing options...
Byron Posted July 20, 2014 Share Posted July 20, 2014 You can either choose another username or wait for Krydos to come along and fix the error? If you want that particular username, let me know and i escalate this thread. Link to comment Share on other sites More sharing options...
Suphi Posted July 20, 2014 Author Share Posted July 20, 2014 yes i would like the username Suphi please escalate this thread. hope that's not to much trouble Link to comment Share on other sites More sharing options...
Byron Posted July 20, 2014 Share Posted July 20, 2014 This support request is being escalated to our root admin. 1 Link to comment Share on other sites More sharing options...
Krydos Posted July 20, 2014 Share Posted July 20, 2014 Ok, the partially created account 'suphi' has been cleaned up which should allow you to create a new account with that username now. Let us know if you're having any other troubles. 1 Link to comment Share on other sites More sharing options...
Suphi Posted July 21, 2014 Author Share Posted July 21, 2014 Thanks its working fine now cpanel is up and running just waiting for the site to come live. Link to comment Share on other sites More sharing options...
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