Gonzalox Posted July 26, 2014 Share Posted July 26, 2014 Hi there, I have a problem: I can't access cPanel (with my password). When trying to retrieve password by email, recovery code doesn't work. Username: GonzaloxMain domain: gnx.cl (I need to change to gonzalox.com)Server name: Stevie. Thank you for your attention. (Sorry for my bad English). Quote Link to comment Share on other sites More sharing options...
yashrs Posted July 26, 2014 Share Posted July 26, 2014 Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. Also, for changing the main domain, visit this link Change Main Domain Quote Link to comment Share on other sites More sharing options...
Gonzalox Posted July 26, 2014 Author Share Posted July 26, 2014 Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. Also, for changing the main domain, visit this link Change Main Domain The first thing I did was to reactivate the account, and reactivated (I just did again). Now I try to go to cPanel and continues to error (see image). http://i.imgur.com/58H5tuo.png I try to recover my password via email and nothing comes (confirmation code). I've tried on different browsers, clearing cache and data under normal and incognito mode: same. Thanks for the fastest answer. Quote Link to comment Share on other sites More sharing options...
yashrs Posted July 26, 2014 Share Posted July 26, 2014 Your username is all in lower-case. Are you typing the username all in lower-case ? Quote Link to comment Share on other sites More sharing options...
Gonzalox Posted July 26, 2014 Author Share Posted July 26, 2014 Your username is all in lower-case. Are you typing the username all in lower-case ? Oh, that's the problem, I have placed all lower case and it worked!. Many thanks for the support! Greetings. :'). Quote Link to comment Share on other sites More sharing options...
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