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[Solved] Suspended: Ranjeet


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Your account was suspended for the following reason:

 

Malware. 1 file(s). /home1/ranjeet/public_html/gabxfsq.php

 

That means that there are some malware files found on your account.

 

For your safety and to protect your website from potential further corruption the account has been suspended.

 

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

 

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

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Data from a phishing account is not retrievable for the reason I described above. If you don't have backups, your data is lost and you will need to start over (since your account had some sort of security issue and got malware, it's best to start over with clean updated software).

 

If you're curious as to how this might have happened, I'd be willing to bet that the malware you didn't remove fast enough was used by the attacker to set up a phishing site in your account. Said phishing site was then reported and we suspended it.

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