coplaypl Posted September 13, 2014 Share Posted September 13, 2014 I am desperately trying to log on to my heliohost account. I need to do a FTP file thing. The little gray box comes up repeatedly - every time I fill in the user name and password the box disappears and reappears with those boxes blank. It's not telling my username or password is wrong so I don't know what to do. I tried seeing if my account is inactive - and the site says it is not. I have tried resetting the password multiple times - nothing sees to work. Also, every time I post a message here, my keyboard just goes haywire and I keep having to backup and retype - what is up wth tat? Anyway - can someone please help me get intomy ccount s I ca figure out how t d ths ftp thig? I also cannot get into the Cpanel on the regular site. Quote Link to comment Share on other sites More sharing options...
coplaypl Posted September 16, 2014 Author Share Posted September 16, 2014 I am still trying to log in - every time I do password reset, the CPanel log in won't accept the new password. It keeps telling me the login is invalid. Mostly I can't even get to the new password - and I keep entering the confirmation code - and it's not being accepted either. I also tried the SSL reset link - and my computer stops that as a security problem. Can someone please help? Quote Link to comment Share on other sites More sharing options...
Byron Posted September 16, 2014 Share Posted September 16, 2014 Please post the following information:Your cPanel username Your main domain The server that you are on Quote Link to comment Share on other sites More sharing options...
coplaypl Posted September 17, 2014 Author Share Posted September 17, 2014 Username - coplaypl I don't know what "main domain" means. I think we're on Stevie - not sure. Quote Link to comment Share on other sites More sharing options...
Byron Posted September 17, 2014 Share Posted September 17, 2014 Your main domain is: coplaypl.heliohost.org Ok I've reset your password and emailed it to the email address you registered with. Quote Link to comment Share on other sites More sharing options...
coplaypl Posted September 18, 2014 Author Share Posted September 18, 2014 I got the email with the new password. I logged on - then got interrupted before I could change the password. The session timed out - I attempted to log in again - it directed me to the cpanel screen where I was told the password was invalid. Quote Link to comment Share on other sites More sharing options...
Byron Posted September 18, 2014 Share Posted September 18, 2014 The password is still the same and I just now confirmed it works. Quote Link to comment Share on other sites More sharing options...
coplaypl Posted September 19, 2014 Author Share Posted September 19, 2014 Ok - I type this into the Cpanel spot near the bottom of this page - www.heliohost.org/home I hit Login - it directs me to another screen - cPanel Login (orange lettering in a gray box) I fill in the username and the password you emailed me - It says the "Login is invalid" Quote Link to comment Share on other sites More sharing options...
Byron Posted September 19, 2014 Share Posted September 19, 2014 What happens when you go here and try to login? http://coplaypl.heliohost.org/cpanel Make sure to use all lowercase on your username. Edit:Ok it should work now. I just checked and Brute Force was blocking you. Quote Link to comment Share on other sites More sharing options...
coplaypl Posted September 19, 2014 Author Share Posted September 19, 2014 I got in and was able to change the password - hopefully it is all downhill from here - thank you! Quote Link to comment Share on other sites More sharing options...
Byron Posted September 19, 2014 Share Posted September 19, 2014 Your welcome! Quote Link to comment Share on other sites More sharing options...
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