skaven Posted October 10, 2014 Share Posted October 10, 2014 The server is slow/Feature XYZ doesn't work/Something's wrong with my account/etc. Please post the issue in the Customer Service forum and we will try to solve the problem. Also, in order for us to provide the best and most efficient support, please provide your domain name, username, and server name up front so we don't have to waste time asking. domain name: http://skaven.heliohost.orgusername: eeachserver name: stevie.heliohost.org Hello, I just got an email from Google Webmaster Tools saying they couldn't see my website for the last 24hrs. I can get to it, but it seems a little laggy. When I ping and traceroute it, from every site I have access to (admiittedly all on the east coast), it also seems very laggy and the traceroute fails around 10 hops in. I see that NS2 is down. Is this the cause? Or is something else going on? Er, uh... I mean. What gives?!? xD Thanks! skaven@U24E:~|⇒ ping -c 5 skaven.heliohost.org PING skaven.heliohost.org (216.218.192.170) 56(84) bytes of data. 64 bytes from 216.218.192.170: icmp_req=1 ttl=52 time=69.5 ms 64 bytes from 216.218.192.170: icmp_req=2 ttl=52 time=71.9 ms 64 bytes from 216.218.192.170: icmp_req=3 ttl=52 time=73.2 ms 64 bytes from 216.218.192.170: icmp_req=4 ttl=52 time=70.7 ms 64 bytes from 216.218.192.170: icmp_req=5 ttl=52 time=72.4 ms --- skaven.heliohost.org ping statistics --- 5 packets transmitted, 5 received, 0% packet loss, time 20305ms rtt min/avg/max/mdev = 69.599/71.607/73.244/1.291 ms skaven@U24E:~|⇒ traceroute -n -A -N 512 -m 30 216.218.192.170 traceroute to 216.218.192.170 (216.218.192.170), 30 hops max, 60 byte packets 1 192.168.128.1 [AS65190] 3.055 ms 2.985 ms 3.517 ms 2 * * * 3 172.30.73.113 [*] 18.082 ms 18.081 ms 18.075 ms 4 172.30.11.113 [AS7603] 18.069 ms 17.939 ms 172.30.11.89 [AS7603] 18.040 ms 5 12.250.16.25 [AS7018] 22.160 ms 12.249.52.25 [AS7018] 29.448 ms 29.456 ms 6 12.122.153.50 [AS7018] 29.449 ms 29.443 ms 12.122.132.182 [AS7018] 29.437 ms 7 12.122.132.121 [AS7018] 29.279 ms 29.301 ms 12.122.153.41 [AS7018] 29.405 ms 8 12.122.132.121 [AS7018] 29.402 ms 29.393 ms 29.386 ms 9 213.248.87.253 [AS1299] 29.303 ms 213.248.80.25 [AS1299] 81.864 ms 62.115.141.82 [AS1299] 81.894 ms 10 213.248.80.25 [AS1299] 81.939 ms 81.930 ms 81.887 ms 11 72.52.92.109 [AS6939] 81.825 ms 213.248.67.106 [AS1299] 81.832 ms 81.798 ms 12 * 72.52.92.109 [AS6939] 81.814 ms * 13 * * * 14 * * * 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * * * 29 * * * 30 * * * skaven@U24E:~|⇒ Quote Link to comment Share on other sites More sharing options...
hussam Posted October 10, 2014 Share Posted October 10, 2014 All I get when I open your website is a blank page.And no http error.curl -I http://skaven.heliohost.org/ HTTP/1.1 200 OK Date: Fri, 10 Oct 2014 11:17:07 GMT Server: Apache/2.2.16 (Unix) mod_ssl/2.2.16 OpenSSL/0.9.8e-fips-rhel5 FrontPage/5.0.2.2635 mod_bwlimited/1.4 mod_auth_passthrough/2.1 mod_wsgi/3.3 Python/2.7.1 Last-Modified: Sun, 28 Aug 2011 02:19:08 GMT ETag: "2800c0-a7-4ab8768add500" Accept-Ranges: bytes Content-Type: text/html Content-Length: 167 Age: 57 Quote Link to comment Share on other sites More sharing options...
wolstech Posted October 10, 2014 Share Posted October 10, 2014 NS2 has been down for 7 months, so that's not the issue. The server and account seem fine, although your account's website is not returning anything useful. When visited, I get the following HTML as the content: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Frameset//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-frameset.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> </html> No head or body...my guess is that whatever software you used for your site died on you. Try removing all index files from your public_html folder and put an index.html with some text in there. If you see that when you visit your site, you need to repair/reinstall the software for your website. Quote Link to comment Share on other sites More sharing options...
skaven Posted October 13, 2014 Author Share Posted October 13, 2014 Oh, my bad. The index for the site root is just a blank page. It should have occured to me that you would actually try to view my page..... http://skaven.heliohost.org/belegarth/CSS/html/ is where my actual content is located. I have a few redirectors that get people there from easier links (http://skaven.heliohost.org/belegarth/ being one of them). There really isn't anything special going on with my site... basic HTML/CSS. That's it. It's very... uh... late 90s. I haven't done much at all with it since around then, except to ditch the frames so it would index better (and to move it to heliohost when I realized that Geocities died). All that said, it seems to have fixed itself; Google can fetch it now. The ping and the traceroot are still weird though - it takes a full 4 seconds between pings, but has a round trip of < 100ms... which just seems off to me. Then, I don't make a habit of pinging my website (or calling my own phone for that matter), so maybe it's always been that way. Sorry for being a space cadet on the odd specifics of my site content. :-) Quote Link to comment Share on other sites More sharing options...
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