Guest walkern Posted April 18, 2015 Share Posted April 18, 2015 Hello, I received the message saying that my account is being set up at least week ago. According to the status link provided, I should be able to log in to my CPanel, but each time I add the username listed in the email and the password I wrote down, it says invalid login. I tried requesting the password be reset, but after 5 days I still haven't received any email messages containing password reset links. username: walkerdomain: think-again.heliohost.org Any further information you need from me? Link to comment Share on other sites More sharing options...
Byron Posted April 18, 2015 Share Posted April 18, 2015 Your username is: walkern Link to comment Share on other sites More sharing options...
Guest walkern Posted April 19, 2015 Share Posted April 19, 2015 Your username is: walkern Sorry, that was a typo in my original post. I have been using walkern as my login name in both my attempts to log in and when trying to get my password reset. Link to comment Share on other sites More sharing options...
Byron Posted April 19, 2015 Share Posted April 19, 2015 If I reset your password and email it to the email address you registered with, will you get it? Check your email for a new password. Link to comment Share on other sites More sharing options...
Guest walkern Posted April 19, 2015 Share Posted April 19, 2015 1840hours update: Okay, I received the reset password and have successfully logged into my CPanel. The thread can be marked [solved] or deleted. Thanks for the prompt replies, Byron. Link to comment Share on other sites More sharing options...
Druid6900 Posted April 24, 2015 Share Posted April 24, 2015 I'm having much the same problem. I've been trying to sign up on the Johnny server for over a week now. The first time, it said it was successful, but, I never received any type of confirmation. The server showed as being up. I tried logging in the next day to the control panel and it says that my password was wrong, so, I tried to reset the password and, while it recognizes my email address, it never sends a reset notice either. I have tried to sign up using various things to answer the questions for the sign up form, but it always says that there was an error signing up (although it doesn't give a specific error). Now, if I use any of the information that I used during the original sign up, such as the sub-domain name it says that it is already being used. TIA Druid6900 Link to comment Share on other sites More sharing options...
Byron Posted April 24, 2015 Share Posted April 24, 2015 Are you typing your username in all lowercase like this: druid69 Link to comment Share on other sites More sharing options...
Druid6900 Posted April 25, 2015 Share Posted April 25, 2015 Are you typing your username in all lowercase like this: druid69 No, apparently I wasn't. Thank you. It seems that different servers allow upper OR lower case in the user name and this one wants all lower. Live and learn, eh? Link to comment Share on other sites More sharing options...
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