idwabo Posted August 30, 2015 Share Posted August 30, 2015 a. your HelioHost username : idwabob. the server your account is on : johnnyc. your HelioHost main domain : afrikenv.com Link to comment Share on other sites More sharing options...
wolstech Posted August 30, 2015 Share Posted August 30, 2015 That account cannot be unsuspended. Link to comment Share on other sites More sharing options...
idwabo Posted August 31, 2015 Author Share Posted August 31, 2015 Dear Admin, Please why can't my account be unsuspended? Have I inadvertently violated a rule? I did not receive an indication of any I nd, and I have been unable to login into my account. I thought it was an issue with my new ISP, since I was experiencing general connectivity issues. I tried to browse my site, and realized the account was suspended. I still receive mails from the domain though. Please help reactivating my account. Kind regards Link to comment Share on other sites More sharing options...
wolstech Posted August 31, 2015 Share Posted August 31, 2015 It just says "Do not unsuspend. Do not backup." which usually indicates it was involved in illegal activity of some form. Krydos will probably know more, so I'll escalate it. Link to comment Share on other sites More sharing options...
idwabo Posted September 1, 2015 Author Share Posted September 1, 2015 Hello, That is very surprizing and unfortunate.I am still developping the web site, trialing various opportunities.I am not aware of any illegal activity occuring on my domains... I there is any I want to know. So please Krydos, let me know. Kinds regards, Innocent Wabo Link to comment Share on other sites More sharing options...
Krydos Posted September 1, 2015 Share Posted September 1, 2015 The account idwabo has been unsuspended. Sorry for the inconvenience. @wolstech, etc. If you're curious it looks like his account was suspended by an early version of my CryptoPHP scanner before I updated it to make the suspension message a little more informative. I can no longer find the malware on his account so maybe it was a false positive all along. Link to comment Share on other sites More sharing options...
idwabo Posted September 3, 2015 Author Share Posted September 3, 2015 Thank you for this. Now am facing a different issue. My password reset does not seem to be working.I receive the message with the link to reset the password, but it stays at the screen withe the confirmation code. Please advise Link to comment Share on other sites More sharing options...
yashrs Posted September 4, 2015 Share Posted September 4, 2015 idwabo account is inactive. Visit http://www.heliohost.org/scripts/renew.php to activate your account. Link to comment Share on other sites More sharing options...
idwabo Posted September 4, 2015 Author Share Posted September 4, 2015 Thank you for the investigation. I have just redone de renew script, and the account is back up and running... I can use my password which I thought was wrong.No more need for password reset. Many thanks for all Link to comment Share on other sites More sharing options...
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