chengxuncc Posted February 8, 2016 Share Posted February 8, 2016 I want to recover my site with wordpress.But when i have uploaded my files to HH Stevie,every file's page is say that ForbiddenYou don't have permission to access / on this server.Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.Apache/2.2.16 (Unix) mod_ssl/2.2.16 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 mod_auth_passthrough/2.1 mod_wsgi/3.3 Python/2.7.1 Server at coniy.com Port 80 My cpanel name: choiceccMy site: coniy.com Sincerely,I need your help.Thanks! Quote Link to comment Share on other sites More sharing options...
chengxuncc Posted February 8, 2016 Author Share Posted February 8, 2016 I want to recover my site with wordpress.But when i have uploaded my files to HH Stevie,every file's page is say that ForbiddenYou don't have permission to access / on this server.Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.Apache/2.2.16 (Unix) mod_ssl/2.2.16 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 mod_auth_passthrough/2.1 mod_wsgi/3.3 Python/2.7.1 Server at coniy.com Port 80 My cpanel name: choiceccMy site: coniy.com Sincerely,I need your help.Thanks! Quote Link to comment Share on other sites More sharing options...
wolstech Posted February 8, 2016 Share Posted February 8, 2016 Try renaming the .htaccess file in public_html. Chances are its set to deny you access. Quote Link to comment Share on other sites More sharing options...
chengxuncc Posted February 8, 2016 Author Share Posted February 8, 2016 Try renaming the .htaccess file in public_html. Chances are its set to deny you access. It doesn't work. Quote Link to comment Share on other sites More sharing options...
wolstech Posted February 8, 2016 Share Posted February 8, 2016 Try renaming the index.php as well. You should be able to get a directory listing. Also, check in your account's home folder (the folder that public_html is inside of) for an htaccess and rename/delete if present. If that doesn't work, disable Cloudflare and purge the cache on their website and try again. I wouldn't be surprised if it cached the forbidden page. (Also, if I end up escalating this, the first thing Krydos will probably ask is that you change your nameservers to ours to eliminate Cloudflare completely) Quote Link to comment Share on other sites More sharing options...
chengxuncc Posted February 9, 2016 Author Share Posted February 9, 2016 Try renaming the index.php as well. You should be able to get a directory listing. Also, check in your account's home folder (the folder that public_html is inside of) for an htaccess and rename/delete if present. If that doesn't work, disable Cloudflare and purge the cache on their website and try again. I wouldn't be surprised if it cached the forbidden page. (Also, if I end up escalating this, the first thing Krydos will probably ask is that you change your nameservers to ours to eliminate Cloudflare completely)I have changed my nameservers to yours,so I can get a files list(rename index.php) and open something fine,but I still can't setup my wordpress.It still show that ForbiddenYou don't have permission to access /wp-admin/setup-config.php on this server.Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.Apache/2.2.16 (Unix) mod_ssl/2.2.16 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 mod_auth_passthrough/2.1 mod_wsgi/3.3 Python/2.7.1 Server at coniy.com Port 80 Try renaming the index.php as well. You should be able to get a directory listing. Also, check in your account's home folder (the folder that public_html is inside of) for an htaccess and rename/delete if present. If that doesn't work, disable Cloudflare and purge the cache on their website and try again. I wouldn't be surprised if it cached the forbidden page. (Also, if I end up escalating this, the first thing Krydos will probably ask is that you change your nameservers to ours to eliminate Cloudflare completely)I have changed my nameservers to yours,so I can get a files list(rename index.php) and open something fine,but I still can't setup my wordpress.It still show that ForbiddenYou don't have permission to access /wp-admin/setup-config.php on this server.Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.Apache/2.2.16 (Unix) mod_ssl/2.2.16 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 mod_auth_passthrough/2.1 mod_wsgi/3.3 Python/2.7.1 Server at coniy.com Port 80 Quote Link to comment Share on other sites More sharing options...
wolstech Posted February 9, 2016 Share Posted February 9, 2016 Delete the wordpress install and reupload it.. By the way, I highly recommend against using WordPress...it's completely lacking in security, and its extensions and themes are prone to being attacked (or just including/being malware themselves, especially when you get them from dubious websites). That causes it to get hacked a lot. Hacked Wordpress is probably the number one cause of suspensions for spam and malware... If that still doesn't fix it, I'll escalate this for you. Quote Link to comment Share on other sites More sharing options...
sagnik Posted February 10, 2016 Share Posted February 10, 2016 Try deleting .htaccess file. If you have wrong Rewriten URL, it can give you a 403 error. Quote Link to comment Share on other sites More sharing options...
wolstech Posted February 10, 2016 Share Posted February 10, 2016 @Sagnik: That was the first thing I had him try...it didn't help. You're right though that a bad .htaccess is the common cause of this. Quote Link to comment Share on other sites More sharing options...
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