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Cannot Log Into Account


minus11

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Hello Heliohost,

 

I receive an error message when inputting my password for my free web hosting account. The error I receive is shown as at the following link: http://imgur.com/rTOw1Gz

 

Also I tried to delete my account but the script says that my password is not correct but I think it is. Could this issue be caused by the fact that I cannot log in because the johnny server is experiencing some type of issue?

 

It has been a while since I received an e-mail that my account was off because of inactivity. Did I lose control of my account? Was I hacked?

 

Thank-you for reading this.

 

Respectfully,

 

Helio Host Member

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Johnny recently suffered from file system damage that is beyond repair. You need to back up your data via FTP and move to Stevie. Any MySQL databases that were recoverable have been backed up and saved to your home directory as .sql files for you. Please note that InnoDB databases are currently unrecoverable.

 

See http://www.helionet.org/index/topic/25786-johnny-backups/ for more information.

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