hamza-ku Posted December 24, 2016 Share Posted December 24, 2016 Hi..I am HamzaI have an account in Stevie server and when i try to get a backup of my data at https://heliohost.org/backup/ it says"No Backup, I cannot find a backup for hamza and *my email*@gmail.com. You could try again, or open a ticket to see if an admin can manually create a backup for you."and i really need a backup of "mysql" database so what can i do ? Link to comment Share on other sites More sharing options...
wolstech Posted December 24, 2016 Share Posted December 24, 2016 The account hamza wasn't backed up because it does not exist. Are you sure that's the username? Link to comment Share on other sites More sharing options...
hamza-ku Posted December 24, 2016 Author Share Posted December 24, 2016 how ?!for sure, the username i must enterisn't it the username which i always log in into cpanel with ? Link to comment Share on other sites More sharing options...
wolstech Posted December 24, 2016 Share Posted December 24, 2016 Yes it should be your cpanel username. There are several usernames that start with hamza, but they all have something after them. There is no user I can find just called hamza though. What was your domain and part of your email address (don't post the whole thing)? Link to comment Share on other sites More sharing options...
hamza-ku Posted December 24, 2016 Author Share Posted December 24, 2016 my domain was hamza-ku.heliohost.organd my account email was sni******7@gmail.com Link to comment Share on other sites More sharing options...
wolstech Posted December 24, 2016 Share Posted December 24, 2016 No account exists with any of the above. I'll escalate this for you, but I have a feeling it may have been deleted. Link to comment Share on other sites More sharing options...
ivanvet2 Posted December 24, 2016 Share Posted December 24, 2016 Hi, j write my account ivanvet and my email. J can see 'backup sent' but j haven't received nothing... j check in spam etc... but nothing to do. Thanks in advance... Link to comment Share on other sites More sharing options...
hamza-ku Posted December 24, 2016 Author Share Posted December 24, 2016 wolstechI am waiting for your reply for the exact explanation.. Link to comment Share on other sites More sharing options...
Krydos Posted December 24, 2016 Share Posted December 24, 2016 I am Hamza I have an account in Stevie serverThere was an account with the username hamza on Johnny, but that account didn't have any mysql databases. Are you sure of your username? Hi, j write my account ivanvet and my email. J can see 'backup sent' but j haven't received nothing... j check in spam etc... but nothing to do. Thanks in advance...The link to your backup has been PMed to you. Link to comment Share on other sites More sharing options...
hamza-ku Posted December 24, 2016 Author Share Posted December 24, 2016 There was an account with the username hamza on Johnny, but that account didn't have any mysql databases. Are you sure of your username? Of course i am sure !I used to login at "stevie.heliohost.org:2082" with "hamza" username and i can tell you whole account details ! Link to comment Share on other sites More sharing options...
Krydos Posted December 24, 2016 Share Posted December 24, 2016 As far as I can tell there has never been an account named hamza on Stevie. There was definitely one named hamza on Johnny though. There are also a dozen or so accounts that start with hamza- like wolstech already said. Link to comment Share on other sites More sharing options...
hamza-ku Posted December 26, 2016 Author Share Posted December 26, 2016 Thanks for your support .. Link to comment Share on other sites More sharing options...
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