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[Solved] Problem In My Account


hamza-ku

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yesterday at midnight i created an account in Tommy server but when i try to login it says "Invalid Login"

and to make sure when i request to reset my password i receive an email message and when follow the link in it and type my new password

it says :
"Uh oh, there was an error changing your password. The admins have already been notified of the problem, but if you would like us to manually change your password for you please contact support. You could also try reseting your password again."

so definitely there is problem with my account can you help me ?

my username is : "hamzaku"

and thanks for you.

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Here is the error your account encountered

(XID 9dnj7g) A DNS entry for “hamza-ku.heliohost.org” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed.
If you want to reuse a domain that already exists on another account you have to get an admin to remove it for you first.

 

I removed the domain for you and requeued your account. Can you login now? https://www.heliohost.org/login/

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