nuk Posted February 20, 2017 Share Posted February 20, 2017 Am I unable to connect to my account via FTP (to upload files to public_html) because there's an error with Tommy, or is it more likely a network mis-configuration on my end? FWIW, I had no trouble several years ago, so I think it's a little more than just user error. Then again, that was connecting to Stevie, not Tommy, and from a completely different home network as well. Details of what I'm doing:Using FileZilla (v3.24.0 on Win10) with the imported configurations available through cPanel, I've attempted to connect to my account on Tommy with both SFTP and FTP, but am getting an error I do not know how to resolve. With SFTP: Status: Connecting to ftp.ukanuk.heliohost.org:1342... Status: Connected to ftp.ukanuk.heliohost.org Status: Retrieving directory listing... Command: pwd Response: Current directory is: "/home/ukanuk" Error: Failed to parse returned path. Error: Failed to retrieve directory listing With FTP: Status: Resolving address of ftp.ukanuk.heliohost.org Status: Connecting to 65.19.143.6:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Status: Logged in Status: Retrieving directory listing... Command: PWD Response: 257 "/" is your current location Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PASV Response: 227 Entering Passive Mode (65,19,143,6,162,142) Command: MLSD Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing Quote Link to comment Share on other sites More sharing options...
Krydos Posted February 20, 2017 Share Posted February 20, 2017 Try this: Open FilezillaClick File >> Site ManagerClick New SiteType "Tommy SFTP" and press enterIn Host field type "tommy.heliohost.org"In Port field type "1342"In Protocol dropdown select "SFTP - SSH File Transfer Protocol"In Logon Type dropdown select "Normal"In User field type your cPanel usernameIn Password field type your cPanel passwordClick ConnectApprove the remote server key, and check the box to not ask you about this server again. Quote Link to comment Share on other sites More sharing options...
nuk Posted February 20, 2017 Author Share Posted February 20, 2017 Thank you, that did it! Looks like the documentation I was following here and in cPanel → FTP Accounts → Special FTP Accounts → Configure FTP Client are out of date. I tried searching the forums for something like "Tommy FTP", as well, but didn't find that info. Quote Link to comment Share on other sites More sharing options...
Krydos Posted February 20, 2017 Share Posted February 20, 2017 If you create a wiki account and post your username here I can grant you access to edit it. Quote Link to comment Share on other sites More sharing options...
nuk Posted February 22, 2017 Author Share Posted February 22, 2017 If you create a wiki account and post your username here I can grant you access to edit it.I've signed up with the username "nuk". Quote Link to comment Share on other sites More sharing options...
Krydos Posted February 22, 2017 Share Posted February 22, 2017 You should have access to edit the wiki now. Let us know if you have any questions or would like us to review your changes and additions. Quote Link to comment Share on other sites More sharing options...
nuk Posted February 25, 2017 Author Share Posted February 25, 2017 I've updated the wiki now. You may want to delete the sentence I left about connecting to Stevie, since it's probably irrelevant moving forward. Quote Link to comment Share on other sites More sharing options...
Krydos Posted February 26, 2017 Share Posted February 26, 2017 Thanks! Looks good. We're actually going to get Stevie running again possibly as early as Monday. We'll see how it goes. Quote Link to comment Share on other sites More sharing options...
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