galoti Posted March 1, 2017 Share Posted March 1, 2017 Username:pokecake Server:Johnny Domain:pokecake.heliohost.org Hi, I want to know why my account was suspended, and if possible backup my files/database. Link to comment Share on other sites More sharing options...
wolstech Posted March 1, 2017 Share Posted March 1, 2017 Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. Link to comment Share on other sites More sharing options...
galoti Posted March 1, 2017 Author Share Posted March 1, 2017 I wrote in the title "Suspended:galoti". Sorry, the correct is "Suspended:pokecake" When the high load occurred ? You can see what caused it ? Cleared the cache but still suspended. Link to comment Share on other sites More sharing options...
wolstech Posted March 1, 2017 Share Posted March 1, 2017 It's already suspended for the second time. Escalating so Krydos can check on the file causing this. Link to comment Share on other sites More sharing options...
Krydos Posted March 1, 2017 Share Posted March 1, 2017 The file causing the load on your site is/home/pokecake/public_html/index.php Both of the load spikes today http://heliohost.grd.net.pl/monitor/archive/?2017-03-01 at about 1530 UTC and again at about 1745 UTC were caused entirely by your account. Since I've unsuspended your account a few minutes ago it hasn't done anything crazy yet, but it will be suspended again if the load spikes continue. Link to comment Share on other sites More sharing options...
galoti Posted March 1, 2017 Author Share Posted March 1, 2017 Ok, I will see what's happening. Thanks Link to comment Share on other sites More sharing options...
Recommended Posts