HelioHost Posted June 22, 2017 Share Posted June 22, 2017 We have managed to get Ricky back online and functional, but he's still having a lot of issues. There are tons of errors going on behind the scenes which are causing him to run very slowly, and we suspect that these same errors have been causing stability issues for weeks. The issue is likely hardware related so our suggestion is to backup your accounts and move to Tommy or Johnny before things get any worse. We have disabled new account creations on Ricky for the time being. Link to comment Share on other sites More sharing options...
sosmed96 Posted June 22, 2017 Share Posted June 22, 2017 How do I backup my account, while I can not log in to FTP and cPanel? Link to comment Share on other sites More sharing options...
wolstech Posted June 22, 2017 Share Posted June 22, 2017 It's not online anymore. We got him running, then realised the hard disk was failing and decided to turn him off until we can back it up. I suspect we're going to eventually offer something like what we did for Stevie in terms of backups (assuming it can be backed up), but nothing has been made official yet. Link to comment Share on other sites More sharing options...
sosmed96 Posted June 22, 2017 Share Posted June 22, 2017 So, I just wait for the heliohost party to backup my account? Link to comment Share on other sites More sharing options...
wolstech Posted June 22, 2017 Share Posted June 22, 2017 Yes. In the meantime, if you wish to sign up on Johnny or Tommy, feel free to do so. Please be aware you wont be able to reuse your username or email address until after we've backed up and removed the Ricky accounts. If you need your domains released before then, please post over in Customer Service and we can have them released so they can be added to the new account. Link to comment Share on other sites More sharing options...
sosmed96 Posted June 22, 2017 Share Posted June 22, 2017 I prefer to wait until my website data can be backed up, so my domain, username, and email that can still be used later in johnny server Is it estimated, how long my data can be backed up. My domain sosiaku.gq Link to comment Share on other sites More sharing options...
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