misc314

Thank you very much Krydos and wolstech! The problem appears to have originated from between the keyboard and the chair. Appreciate the swift response.

Greetings HelioHosters, I have got a question regarding inactivity suspension. My account was moved to Plesk and I am have logging in at tommy2 subdomain. This may not be detected by the activity scripts, and last month, I was suspended for inactivity even though I logged in at tommy2. I am unable to login normally at hellohost.org/login after the Plesk move because it says my account doesn’t exist. I had to wait for my account to suspend, and revive it using the automated tool. This is getting tedious so I was wondering if anyone experienced the same? many thanks

Dear HelioHost, Could you please inform me why my website was suspended? Unless it has been hacked, my website is relatively unpopular and should have very low activity (basically a WordPress site). a. HelioHost username: misc314 b. Server: Should be Tommy, migrated from Stevie c. Main domain: misc314.com Please let me know how I can rectify this issue. Thanks very much!

Thanks so much for the answer and suggestions

Dear HelioHost, As per this Twitter thread, I would love to be able to create a cert through cPanel, as well as have it automatically stay updated! Will this feature be released in near future? Fantastic service as always. Love you guys! Warm regards, Misc314

Thank you as always Krydos! My domain is now working, and I am re-enabling Cloudflare. While it has caused headaches in the past, it certainly was a good tool for combating spam. Yes, I would love to have my forum username be misc314, albeit '2' is the correct rounding for the next digit for pi sequence. Thank you so much!

Hi dearest HelioHost team, Thanks for your service thus far. I have been a Stevie user for years, and the hosting service has been marvellous! I'm really sorry about Stevie, and I hope it can be brought back to life in near future. It's ironic how Johnny is the one that's alive and kicking Meanwhile, I would love to transfer to Tommy if that's okay. Username: misc314 Domain: www.misc314.com Server: stevie (dedicated IP) Here's my continued support for your wonderful service. PP TransactID: 240302227V105832M I have tried reading the forum, but how can I transfer my domain? In particular: Can I re-use my HelioHost/HelioNet username and/or email?Any changes to DNS?I have backups, but admittedly not of the most recent. If I moved to Tommy and Stevie survived, can I recover my data then?It would be great if you could link me to an info page with details of registering to Tommy, if such page is available. Thank you so much and best regards.

Thank you. For closure: It didn't do the trick so I changed my account password to the same password again. Now I can log into phpmyadmin. After noticing all my data are intact although it says 0.00 MB, I did a few tests and finally deleted the database user and recreated them. Works like a charm.

Thank you.

Hello HelioHost, I have a few databases that can't be edited. Could you please restore them? They are showing 0.00 Mb and once I removed a user, they can't be added back. Username: misc314 Server: Stevie (dedicated server) Database: misc314_adserverstatus, misc314_kendolist, misc314_projects, misc314_wpblog URL: http://misc314.com Thank you very much for your time. And congratulations for the update. I can't be more excited about this. No more down time!

Thank you Krydos <3 It now works. Funny that in my trial I, too, renamed it and clear cache / use another browser but it didn't work. Perhaps I didn't allow enough time for changes to take effect? Anyway, thanks for pointing out the issue and thanks to wolstech and nyten too UPDATE: (For closing) Turns out my .htaccess was really badly written. It would redirect anything to include www, and this includes any subdomains. I believe it's interfering with the default actions, so at times keepit.misc314.com would redirect to www.keepit.misc314.com/keepit/ and other times it would just fail. Now Krydos has pointed out the error, the sub domains work and /keepit/ is no longer accessible as I hope it would be. I've also rewritten my htaccess to play nice with subdomains and it works. I've added back CloudFlare and 10 minutes later, all my sub domains works after initially getting server error. I've also discovered some sub domains appear to work even without adding A record in CloudFlare, although I personally advice against it. Thanks to everyone once again. I've learnt a lot.

Argh I was really lazy about fixing this but I'll remove CloudFlare and try again. Thank you

Sorry. I just realised for some reason this is a double post of http://www.helionet.org/index/topic/21791-how-to-create-subdomains/ For this reason, I'll be closing this topic.

Thank you for your inputs Perhaps I'll try to skip CloudFlare some other days. While I started using CloudFlare only last year, I have been experiencing this issue right from day one. Subdomains have never worked for me (with exception of secure.misc314.com) and weirdly they are treated as a folder. Accessing misc314.com/secure/ gives an error so this hints that a subdomain shouldn't function as a normal directory. Thus I infer that all other subdomains (eg keepit.misc314.com) aren't, for some reasons, set up correctly as they can be accessed using misc314.com/keepit/ I have tried setting up A record as per nylen's suggestion, but I have it pointing to 64.62.214.2 (my website IP) instead. This didn't work. Any other suggestions are appreciated

Hello Heliohost, I understand what a subdomain is, but I have difficulties creating a subdomain. Example, If I created a subdomain "keepit", keepit.misc314.com will not work. My browser returns server error. However, visiting misc314.com/keepit works. How I create my subdomains: 1. In cPanel, click 'Subdomains' 2. Type in 'keepit' and choose my domain as 'misc314.com'. The path is automatically generated. 3. Press the OK button and received a successful message. 4. I do not use any redirections. I have tried creating several domains to date, but none of them worked, with the exception of one: http://secure.misc314.com My almost one year old subdomain still doesn't work, so it can't be that DNS lag thingamajig. I really appreciate if anyone could point out where I went wrong. I am on Stevie btw. Thank you very much.