sirscs

Hello all, I don't understand much of web hosting. After finishing the installation of Sourcebans in my website (http://www.sirscs.heliohost.org/bans/), my database won't connect to my game server. I've already allowed remote access to the database for the gameserver IP. I've also runned a script to understand what was going wrong, and after a research I've found that it can be the host server blocking the connection trough the UDP and TCP ports. Do you know how can I open them? Thanks in advance! (More info: http://www.sirscs.heliohost.org/bans/sb_debug_connection.php [+] SourceBans "Error Connecting()" Debug starting for server 188.93.232.42:30650 [+] Trying to establish UDP connection [+] UDP connection successfull! [+] Trying to write to the socket [+] Successfully requested server info. (That doesn't mean anything on an UDP stream.) Reading... [-] Error getting server info. Can't read from UDP stream. Port is possibly blocked. [+] Trying to establish TCP connection [-] Error connecting #110: Connection timed out)