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onipip

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  1. After some months I relive this thread because I have some new info. Apparently, the new Addon Domain cannot be created because the Name Servers are not correctly pointed to the HelioHost Name Servers: this condition stops midway the Addon Domain creation process, but the cPanel does not reports any error about this. I contacted my domain registrar to ask why the NS are not changed to HelioHost, and it says that because the addon domain that I try to create is a ".it", the Italian Registrar Authority does more checks on Name Servers before authorizing the DNS change, i.e.: - There must be st least 2 NS - Both NS must be fully working - Cannot be any error on any NS during the check In detail, it seems that the Name Server ns2.heliohost.org does not responds correctly during the check: <test name="NameserversResolvableTest" status="SUCCEEDED"> <nameserver name="ns1.heliohost.org." status="SUCCEEDED"/> <nameserver name="ns2.heliohost.org." status="SUCCEEDED"/> </test> <test name="NameserversAnswerTest" status="FAILED"> <nameserver name="ns1.heliohost.org." status="SUCCEEDED"/> <nameserver name="ns2.heliohost.org." status="FAILED"> <detail queryId="4">Nameserver test skipped for error in query: java.net.SocketTimeoutException</detail> </nameserver> </test> See also the full report.xml attached. The problem does not seem temporary, because it persists from September. Can the root admin check for problems on this NS (and anso the cPanel lost error)? report.xml
  2. Hi all. At today the problem still persists, can someone help me? Greetings
  3. username: onipip domain: onipip.heliohost.org server: johnny I'm trying to create a new addon domain alterea.it The domain is already up with nameservers ns1.heliohost.org and ns2.heliohost.org I go in "Addon Domains", I insert all data needed, I click "Add Domain", and after 5 minutes the page goes timeout. I check my account and I found: - No addon domain has been created - No ftp account - There is a subdomain alterea.onipip.heliohost.org - The folder alterea.it is up - Advanced DNS zone editor says "Please refresh the page and try again" - No traces of domain alterea.it on Simple DNS zone editor I removed the subdomain (again 5 minutes, this time no timeout) and the alterea.it folder, Advanced DNS editor still offline. After about 1 hour I tried again to create the addon domain, same scenario. Can you fix the issues? Greetings
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