Host: johnny.heliohost.org FTP username: kiskeya@zoepiff.com FTP server: ftp.zoepiff.com FTP & explicit FTPS port: 21 Hey, I am a new Heliohost user having trouble accessing my FTP (FileZilla), although I am very familiar with FileZilla and can currently access my Cpanel just fine. I have been struggling wiht this issue for a serval days now, the error specifically is: "EAI_NODATA - No address associated with nodename" Things I've tried to resolove the issue (in order, if it matters): Import FTP Config file (First, the newly created acc. Secondly, I tried the default "Special FTP Account" which username is simply "zoepiff") Waited 2 - 3 days, tried FTP again Checked if Nameservers have been correctly submitted and propagated (both ns1.heliohost.org & ns2.heliohost.org seem cleared) Tried manually creating the FTP & SFTP acc Lost hope, and tried installing wordpress via Softaculous. Times out at 95% most times, error(s): Could not make the query numbered : 6, MySQL Error No : 2013, MySQL Error : Lost connection to MySQL server during query. Various attempts via FTP again, this time at different times of day Tried entering with & Without FTP/SFTP Ports Deleted FTP acc and created a new one (kiskeya@zoepiff.com) Also, tried various settings/options: Active mode, USERNAMES: kiskeya & kiskeya@zoepiff.heliohost.org, etc Observations: Zoepiff.com displayed the index page yersterday and the previous day; It not longer displays this though but I think this maybe because I removed Heliohost's 'A' Record from my name registar(?). I removed it because I've read a post here explaining that Heliohost has the A record set automatically and only the nameservers need to be taken care of. Not sure what happened here... NameCheap (my domain resgistar) doesn't seem to allow the nameserver url - only nameserver IP addresses. After a quick search I was able to find these and assume they are correct: ns1.heliohost.org - 65.19.143.3; ns2.heliohost.org - 64.62.211.133. So for example, via NameCheap it would just be "ns1.zoepiff.com" and I would have to point that to 65.19.143.3. I can access my Cpanel either through Heliohost.org or Site.com/cpanel (zoepiff.com/cpanel). No issues logging in so I don't think it's a firewall issue(?) Honestly, I think It may be something on my part that I am just overlooking or simply not seeing. I strongly believe it has to do with the nameservers but I only have user experience with FilaZilla and not so much techinecally inclined to troubleshoot. I would love any assitance regarding this issue, or even just a point in the right direction. I have been completely shutout for a serveral days, so i'm stumped. Thanks for taking the time to read/adress my issue!