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  2. Hello! I read in an article in the support forum that we can't add domains on our own on Plesk yet. Can an admin add a domain I own in my account? Username is chrismin. The domain is ologi.org. Thank you! Chris
  3. In Plesk, I've noticed that there are some aliases for the domains in my account that maybe are leftovers from CPanel and not needed (see attached picture). Question: Do I need those aliases? If not, how can I delete them? Thank you! Chris
  4. Split from someone else's email support...
  5. Same story. My turn comes, no e-mail invite received.
  6. Hi, I was recently transferred to the new Plesk interface, however I am unable to login. Attempting to login simply results in an invalid username/password error; additionally, for what it's worth, the password reset system does not (seem to) work---that is, I don't receive an email at either of the two email addresses I have associated with HelioHost (though I was half expecting this since you are still transitioning to Plesk overall). Username: tycoon59 Server: Tommy(2)
  7. Hi Krydos. My Main Domain, this is fine, perfect. The other missing domain is: FMLIMA.COM , this domain had other subdomains: inolvidable.fmlima.com boleros.fmlima.com smoothjazz.fmlima.com thanks for your support.
  8. Yeah, you're fine. I was suspending and unsuspending your account a few times to test stuff. Since the server is so new I hadn't implemented the spam protection we had on cPanel yet. Plesk uses completely different software so I had to rewrite the spam script pretty much from scratch to make it work on the new server. There are a million things to do still, but the spam protection has been ported over now. You getting hacked was the motivation to move that to the top of the priority list.
  9. Account Suspended.... Krydos, Sorry for being the one behind the server IP Blacklisting... especially after all your hard work to bring Heliohost & Tommy back to life! Will I be permitted to log back in to this account to update all passwords... hopefully to prevent this from happening again?
  10. If you want it to be hosted on Plesk, yes. cPanel will eventually be shut down so you can't host it on 65.19.143.6 forever.
  11. I edit my post. I have managed to target the domain and some of its subdomains with the ip 65.19.141.77. My question is: I only have to upload the files? How can I create a subdomain? and finally, my MAIN DOMAIN is pointing to an ip 65.19.143.6, should I change it to 65.19.141.77 or not? Thank you
  12. Thank you Krydos. You are always the life saver. I will look into the htaccess file.
  13. I received the email and I have already moved my account to plesk. When everything is ready, I will contact you to solve my missing domain and its subdomains. Thank you.
  14. I found your account and since you have $10 worth of donations that count towards the Plesk ETA that means you're next in line to be moved to Plesk. Check your email and click the link to indicate that you're ready to be moved. Once you're on Plesk we can get your domains and subdomains all figured out.
  15. Yeah, your skully@thepiratestore.com password was hacked, and your account has been sending thousands of spam messages. I changed the password for that email address and the spam stopped immediately. No wonder people have been reporting Tommy is unable to deliver emails. Your account caused the brand new server IP to be blacklisted by every spam email list in the world. That didn't take long.
  16. There you go https://mrj.heliohost.us/ Note: We've been having a lot of trouble with .htaccess files that worked on cPanel not working anymore on Plesk. Your site was showing a 500 error because of some unsupported syntax in your .htaccess file so I renamed it to .htaccess-old. You can rename it back, and check the error logs to see what the exact issue is.
  17. The email you receive once your account is moved has the link to login.
  18. Yesterday
  19. Your domain seems to be set to "meraj.gq". I'll escalate your post so that an admin can help you out.
  20. Hello, I got access to Plesk recently. Since it has been a long time, I don't know what happened to my free domain. Maybe it is expired. So please change my main domain of my account to mrj.heliohost.us manually if possible.
  21. Here's more from the header... Authentication-Results: tommy2.heliohost.org; dmarc=none (p=NONE sp=NONE) smtp.from= header.from=tommy2.heliohost.org (Mail Delivery System) X-Spam-Level: Auto-Submitted: auto-replied Mime-Version: 1.0 Content-Type: multipart/report; report-type=delivery-status; boundary="1C2FF40950E9.1653669696/tommy2.heliohost.org" X-Spam-Status: No, score=-1.9 required=2.0 tests=BAYES_00,HTML_MESSAGE, NO_RELAYS,T_SCC_BODY_TEXT_LINE autolearn=ham autolearn_force=no version=3.4.0 X-Spam-Checker-Version: SpamAssassin 3.4.0 (2014-02-07) on tommy2.heliohost.org Return-Path: <MAILER-DAEMON> X-Original-To: skully@thepiratestore.com Received: by tommy2.heliohost.org (Postfix) id 1A0B14094BF3; Fri, 27 May 2022 16:41:36 +0000 (UTC) Delivered-To: skully@thepiratestore.com Message-Id: <20220527164136.1A0B14094BF3@tommy2.heliohost.org> Undelivered Mail Returned to Sender
  22. It's hard to say what's going on here without the full headers of the original email. It is common for spam to be sent with a fake "From" address though, and when it's rejected by the recipient's spam filter, the spam gets returned to the person listed in the fake From header, as opposed to the actual sender. Have you checked the mailbox to see if it actually sent this spam? If it did not, then there's not much to do except delete the rejection emails. If it did, you'll need to change your password.
  23. Re: Skully@thepiratestore.com -- I've received over 1500 of these rejected/bounced email responses just this morning.... Nothing that I've actually sent but coming from my email address.... Any way other than taking that email address off line to stop this? This is the mail system at host tommy2.heliohost.org. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system <fhj.heintz@gmail.com>: host gmail-smtp-in.l.google.com[142.250.141.26] said: 550-5.7.26 This message does not have authentication information or fails to 550-5.7.26 pass authentication checks. To best protect our users from spam, the 550-5.7.26 message has been blocked. Please visit 550-5.7.26 https://support.google.com/mail/answer/81126#authentication for more 550 5.7.26 information. e20-20020a056808149400b003261af3133esi6526770oiw.96 - gsmtp (in reply to end of DATA command) <mrmac969@gmail.com>: host gmail-smtp-in.l.google.com[142.250.141.26] said: 550-5.7.26 This message does not have authentication information or fails to 550-5.7.26 pass authentication checks. To best protect our users from spam, the 550-5.7.26 message has been blocked. Please visit 550-5.7.26 https://support.google.com/mail/answer/81126#authentication for more 550 5.7.26 information. e20-20020a056808149400b003261af3133esi6526770oiw.96 - gsmtp (in reply to end of DATA command) Reporting-MTA: dns; tommy2.heliohost.org X-Postfix-Queue-ID: EB9974073B9C X-Postfix-Sender: rfc822; skully@thepiratestore.com Arrival-Date: Fri, 27 May 2022 16:02:18 +0000 (UTC) Final-Recipient: rfc822; fhj.heintz@gmail.com Original-Recipient: rfc822;fhj.heintz@gmail.com Action: failed Status: 5.7.26 Remote-MTA: dns; gmail-smtp-in.l.google.com Diagnostic-Code: smtp; 550-5.7.26 This message does not have authentication information or fails to 550-5.7.26 pass authentication checks. To best protect our users from spam, the 550-5.7.26 message has been blocked. Please visit 550-5.7.26 https://support.google.com/mail/answer/81126#authentication for more 550 5.7.26 information. e20-20020a056808149400b003261af3133esi6526770oiw.96 - gsmtp Final-Recipient: rfc822; mrmac969@gmail.com Original-Recipient: rfc822;mrmac969@gmail.com Action: failed Status: 5.7.26 Remote-MTA: dns; gmail-smtp-in.l.google.com Diagnostic-Code: smtp; 550-5.7.26 This message does not have authentication information or fails to 550-5.7.26 pass authentication checks. To best protect our users from spam, the 550-5.7.26 message has been blocked. Please visit 550-5.7.26 https://support.google.com/mail/answer/81126#authentication for more 550 5.7.26 information. e20-20020a056808149400b003261af3133esi6526770oiw.96 - gsmtp
  24. Our website isn't connected to Plesk yet. You can sign in at https://tommy2.heliohost.org/ using the same username (aleden) and the password you used for cPanel. If the password does not work, please try the forgot password button.
  25. Username: aleden, Server: Tommy, Main domain: aleden.heliohost.org Hi - hoping you can help me.? You've moved my account to Plesk, and I can see the websites I have on your server, but I'm not sure how to log into the Plesk control panel.??? When I try https://www.heliohost.org/login/ I get the "login not available" message.?? My former ftp passwords don't seem to work either, so I'm guessing I'll have to set these up again. By the way, you made the right decision to move me.? I just use static HTML so don't need some of the advanced facilities you're still working on. -- Cheers *Alex Bain* +44 1256 477447
  26. Thanks for answering. As I told you before, I had 2 domains parked in the hosting. I started with radioretroperu.com and some subdomains, I also had the domain fmlima.com and some subdomains, these were the ones that I could no longer access. if you see the directory of files it will confirm that they were made a long time ago. I am interested in recovering the fmlima.com domain and its subdomains with you. the first domain (radioretroperu.com) is the main one I have no problems and I hope it continues like this. As for having more than one account, I know the terms and that is not my case, I only have one account with two domains. How can I manage the two domains, the main and the secondary? can you help me? I would like to know how to do it. Thanks for your support.
  27. There you go https://www.heliohost.org/eta/?u=imallios You're now number two in line to be moved to Plesk, but I haven't sent the invites yet today so you'll be getting an email in a few minutes. Thanks for the donation.
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