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  1. Today
  2. No problem. I now have a backup file. However, I can't find my database data. There is a psql folder in the archive, but the two sql files in there are almost empty. Any other ideas? Losing this data due to the server upgrade would be rather terrible. It's unique data that is impossible to reconstruct. This backup seems to be from 19, July. As I first contacted you on 7, July because I couldn't find my data, I would rather need a backup made shortly before ricky went down for the upgrade as it seems the data got lost during the upgrade.
  3. Since we're in the middle of upgrading our servers to Plesk it's not currently possible to unarchive accounts. You can download a full backup including all of your files, databases, emails, and all settings from https://www.heliohost.org/backup/ Let us know if you need help finding something from within your backup, or if you have any questions.
  4. Username: siteadmi, Server: Ricky, Main domain: caddisfly.heliohost.org Dear HelioHost Team, Please unarchive this account. Thank you siteadmi On Fri, May 14, 2021 at 8:48 AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > Ricky Has Returned! > > Hey siteadmi, > > We have finally finished rebuilding Ricky and he is now available for your > account to be unarchived. > > Since it took so much longer to complete this rebuild than we expected > we're not going to automatically restore all of the active accounts from > before the maintenance started because it's likely most of those people > have switched servers or given up entirely at this point. > > You're receiving this email because you had an active account on Ricky > when he was shutdown for maintenance. If you would like to have your > account reactivated simply reply to this email or make a post on the > support forum requesting it to be unarchived and we will take care of them > one at a time. There was no data lost, and your account can be restored > exactly how it was prior to the maintenance. > > As a reminder, Ricky is a clean slate which means only a few basic php > extensions are currently installed, and only a few python modules are > available as well. If you need something added just let us know and we will > install things as needed. Also if you had remote postgresql access prior to > the rebuild you'll need to request it again. Ricky has the cutting edge > python 3.9.5 that was released less than 2 weeks ago, and all the latest > versions possible of everything. As before Ricky doesn't support java, > asp.net, node.js, etc. If you have questions about what is available just > ask. > > Once again we must apologize for how much longer it took to complete this > rebuild than we expected. We're happy though because Ricky is performing > perfectly so far, and is much faster than he was on the older hardware. > Thanks for your patience during this extended maintenance. > Request Unarchive > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2021 Helio Networks. All rights reserved. | Unsubscribe > >
  5. You have several options: Wait until the server is rebuilt. This could take a few months. Buy a vps and transfer your site there. You can find them here: VPS Plans | HelioHost Use a temporary host until the server is rebuilt.
  6. Confirmed system update of co.vu. New registration is now possible. https://codotvu.co/ It has been changed to authentication using Google. Discord reports that signing up fails. I used to register co.vu with Gmail. It logs in and works.
  7. downloaded, thanks a lot. My website was inactive. Could you active it at this time or I need to wait until upgrading is done.?
  8. Hello. Please refer to the News Section of the forums for more information: News - HelioNet Specifically: and
  9. Hi, i can login in my account. But later shows below error that i cannot use the function. Could you please help me? Thanks.
  10. Yesterday
  11. HostingAdvice.com has written an article about HelioHost. Check it out at https://www.hostingadvice.com/blog/heliohost-offers-free-high-performance-hosting/
  12. Your backup has been added to https://www.heliohost.org/backup/
  13. Accounts cannot be restored at this time since our cpanel licenses have been revoked. Please refer to https://www.helionet.org/index/forum/1-news/ for more information. A backup should exist for this account since it was archived, however it will need to be manually added so you can download it. Escalating this to Krydos for you so he can add the backup in case you want it.
  14. Hello, I need someone to help me reactivate my dormant account. It's been a while since 2019. I'm not sure what the server is. Product Oiprodutosonline@gmail.com Thanks.
  15. This support request is being escalated to our root admins.
  16. I cannot download backup from my accout. My accout name gunner07.
  17. cPanel Accounts can no longer be restored as we no longer have a license for the cpanel software. We think the accounts will migrate to the replacement software (Plesk) automatically, but we're still working the details out on that. I did unsuspend you, but that won't fix access to your account, just make the site live again until the server goes down for rebuild. In the meantime, a backup is available from https://heliohost.org/backup/ if you want to download your data. Please see the recent topics in https://www.helionet.org/index/forum/1-news/ for more information.
  18. + this screen shoot from login to heliohost.org
  19. Could you unblock this user username: vlad99_db_wt_user server: johnny.heliohost.org
  20. What is the username of the account?
  21. I don't think I received any email with backup links - and I have checked spam. I'm not sure which email address I used with my account, however, because when I try requesting my backup manually it says no email matching this username.
  22. We've never set up a Plesk server before so it's hard to say.
  23. When do you think you'll have the service up and running with the new provider?
  24. Last week
  25. I'm sure it's possible to do that, but it likely takes a lot more memory than just using traditional shared hosting. We don't have unlimited memory so we try to cram as many people into the memory that we do have as possible. I might experiment with it though some time. Thanks for mentioning it.
  26. Yeah, Bitcoin is great. If people would like to pay for VPS with crypto I would prefer if they paid for at least 6 months at a time because I have to manually keep track of non-PayPal payments and edit the database by hand. If people pay via PayPal the database updates itself and I don't have to do anything. Since we have rather limited staff it's always best to automate things as much as possible. The VPS payments page is working 100% now, but at the time of that post only people with an address in the US could buy a VPS because PayPal thought we needed to physically ship something to them. I fixed that problem by setting NO_SHIPPING flag on the payment. That allows anyone in any country to order a VPS because PayPal knows we're not sending them any physical product.
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