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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    31.4k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    9k
    posts

7,331 topics in this forum

  1. Heliohost DIG DNS Checker (created by Piotr GRD)

    By Piotr GRD,
    • 8 replies
    • 7.7k views

  2. Contributing to the Wiki

    By Bailey,   
    • 0 replies
    • 1.2k views

  3. HelioHost Server Monitor (created by Piotr GRD) 1 2 3

    By Piotr GRD,
    • 36 replies
    • 19.4k views

  4. Free Domain Requests (400 Posts Required)

    By wolstech,
    • 0 replies
    • 2.3k views

  5. vps dashboard login

    By jnorden,
    • 4 replies
    • 20 views

  6. How to secure Domain Aliases with free Lets Encrypt

    By gsakola,
    • 5 replies
    • 111 views

  7. [Solved] Mail (forwarding) not working anymore for any of my domains? 1 2

    By tstamphaus,
    • 21 replies
    • 362 views

  8. [Solved] Domain adress change

    By vilvoc,
    • 1 reply
    • 50 views

  9. [Solved] VPS63 would like to change the automatic payment profile at PayPal.

    By Motoya Machida,
    • 3 replies
    • 93 views

  10. [Solved] SSL install

    By Appstursoft,
    • 2 replies
    • 67 views

  11. [Solved] I donated 5$ to speed up the Plesk transition

    By cridus,
    • 3 replies
    • 89 views

  12. [Solved] Forget how to us Let's encryt

    By fuzmic,
    • 5 replies
    • 91 views

  13. Moving to plesk

    By softlab,
    • 1 reply
    • 94 views

  14. [Solved] SSL Certificate Generation Failing

    By archer49,
    • 3 replies
    • 80 views

  15. [Krydos] phpmyadmin Access Denied error

    Topic was moved to forum Escalated Requests

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