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Support FAQ [READ THIS FIRST] Click here to read the Support FAQ


Suspended and Queued Accounts

If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

  • 4,097 topics
  • 9,956 replies
[Solved] Suspended: nomads - last post by wolstech

Escalated Requests

Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

  • 2,539 topics
  • 17,452 replies
Login reminder (2FA breaks... - last post by Krydos

Blocked IPs

If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

  • 464 topics
  • 850 replies
[Solved] Unblock my IPs - last post by jordanks

Email Support

Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

  • 1,236 topics
  • 3,595 replies
[HH#324388] Unarchiving my... - last post by wolstech

Server Move Requests

Request that your account be moved here.

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