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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    30.7k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    8.3k
    posts

7,237 topics in this forum

  1. Heliohost DIG DNS Checker (created by Piotr GRD)

    By Piotr GRD,
    • 8 replies
    • 6.9k views

  2. Contributing to the Wiki

    By Bailey,   
    • 0 replies
    • 169 views

  3. HelioHost Server Monitor (created by Piotr GRD) 1 2 3

    By Piotr GRD,
    • 36 replies
    • 16.6k views

  4. Free Domain Requests (400 Posts Required)

    By wolstech,
    • 0 replies
    • 1.6k views

  5. Backup Missing

    Topic was moved to forum Escalated Requests

  6. [Krydos] vps

    Topic was moved to forum Escalated Requests

  7. [Krydos] Cant download backup files help!!

    Topic was moved to forum Escalated Requests

  8. [Solved] Suspended: "surajbrt"

    By surajbrt,
    • 1 reply
    • 71 views

  9. Server move to Ricky

    By rockygl,
    • 1 reply
    • 86 views

  10. Reverse DNS for VPS44

    Topic was moved to forum Escalated Requests

  11. Change account name in Tommy

    By infantex,
    • 0 replies
    • 405 views

  12. [Krydos] Install Hestia and change domain on my VPS

    Topic was moved to forum Escalated Requests

  13. [Krydos] [Solved] Archived account

    Topic was moved to forum Escalated Requests

  14. Cannot login to tommy (cpanel and webmail) - Maximum Users Exceeded

    By MauroF,   
    • 3 replies
    • 233 views

  15. VPS Orders: Pay on Facebook 2500 yen

    Topic was moved to forum Escalated Requests

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