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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    31.4k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    9.1k
    posts

7,366 topics in this forum

  1. Heliohost DIG DNS Checker (created by Piotr GRD)

    By Piotr GRD,
    • 8 replies
    • 7.7k views

  2. Contributing to the Wiki

    By Bailey,   
    • 0 replies
    • 1.2k views

  3. HelioHost Server Monitor (created by Piotr GRD) 1 2 3

    By Piotr GRD,
    • 36 replies
    • 19.5k views

  4. Free Domain Requests (400 Posts Required)

    By wolstech,
    • 0 replies
    • 2.3k views

  5. max input var

    By garrigue,
    • 1 reply
    • 13 views

  6. Donations

    By AtomicBob,
    • 3 replies
    • 41 views

  7. Account transfer

    By gogi46,
    • 2 replies
    • 24 views

  8. [Solved] Please update the ETA

    By ytmusic,
    • 1 reply
    • 48 views

  9. [Solved] FTP error 550

    By garrigue,
    • 4 replies
    • 76 views

  10. [Solved] Website not working - Tommy

    By fcb202,
    • 1 reply
    • 45 views

  11. I want to start over

    By hwalker,
    • 1 reply
    • 40 views

  12. [Solved] Old page website show

    By odilonse,
    • 4 replies
    • 58 views

  13. [Solved] install ssl certificate

    By swlabr,
    • 2 replies
    • 79 views

  14. Emails sent to gmail addresses from tommy2.heliohost.org are being blocked

    By cktrack,
    • 2 replies
    • 56 views

  15. [Solved] Please add Python Modules MIMEText and EmailMessage

    By cktrack,
    • 4 replies
    • 118 views
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