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Support FAQ [READ THIS FIRST] Click here to read the Support FAQ


Suspended and Queued Accounts

If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

  • 4,468 topics
  • 10,877 replies
[Solved] Suspended: f.shara... - last post by Krydos

Escalated Requests

Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

  • 3,128 topics
  • 21,300 replies
[Krydos] Request- Installin... - last post by Jxoshh

Blocked IPs

If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

  • 620 topics
  • 1,150 replies
Blocked IP - last post by flazepe

Email Support

Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

  • 1,610 topics
  • 4,919 replies
[HH#359627] cpanel error - last post by HelioHost

Server Move Requests

Request that your account be moved here.

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