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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    31.2k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    8.6k
    posts

7,258 topics in this forum

  1. Heliohost DIG DNS Checker (created by Piotr GRD)

    By Piotr GRD,
    • 8 replies
    • 7.3k views

  2. Contributing to the Wiki

    By Bailey,   
    • 0 replies
    • 948 views

  3. HelioHost Server Monitor (created by Piotr GRD) 1 2 3

    By Piotr GRD,
    • 36 replies
    • 17.7k views

  4. Free Domain Requests (400 Posts Required)

    By wolstech,
    • 0 replies
    • 1.9k views

  5. SSL certificate update

    Topic was moved to forum Escalated Requests

  6. SSL Install please

    Topic was moved to forum Escalated Requests

  7. ETA different account from email and username.

    Topic was moved to forum Escalated Requests

  8. [Krydos] ETA and donations

    Topic was moved to forum Escalated Requests

  9. Install new SSL Certificate (update after expiration)

    Topic was moved to forum Escalated Requests

  10. [Krydos] Donation from different email

    Topic was moved to forum Escalated Requests

  11. SSL certificate update

    Topic was moved to forum Escalated Requests

  12. Donation not linked to account?

    Topic was moved to forum Escalated Requests

  13. SSL Certificate update request

    Topic was moved to forum Escalated Requests

  14. MySQL connection error on vps11.heliohost.us

    By robev,
    • 1 reply
    • 70 views

  15. [Krydos] Hestia update failed

    Topic was moved to forum Escalated Requests

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