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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    32k
    posts

7,566 topics in this forum

  1. Heliohost DIG DNS Checker (created by Piotr GRD)

    By Piotr GRD,
    • 8 replies
    • 7.9k views

  2. Contributing to the Wiki

    By Bailey,   
    • 0 replies
    • 1.3k views

  3. HelioHost Server Monitor (created by Piotr GRD) 1 2 3

    By Piotr GRD,
    • 36 replies
    • 20.2k views

  4. Free Domain Requests (400 Posts Required)

    By wolstech,
    • 0 replies
    • 2.6k views

  5. reset and delete subdomains

    Topic was moved to forum Escalated Requests

  6. Add wildcard subdomain to a single folder

    Topic was moved to forum Escalated Requests

  7. Add two SFTP users to my account

    Topic was moved to forum Escalated Requests

  8. [Solved] can't get wordpress working

    By garrigue,
    • 3 replies
    • 61 views

  9. [Solved] DOMAIN CHANGE

    By onesmusmuriithi,   
    • 1 reply
    • 22 views

  10. [Krydos] Want to add domain to my account

    Topic was moved to forum Escalated Requests

  11. Help with internal server error on johnny

    By amalgd,
    • 0 replies
    • 31 views

  12. Install packages for Django on johnny

    Topic was moved to forum Escalated Requests

  13. [Solved] Default plesk page not disapearing

    By textbased,
    • 2 replies
    • 47 views

  14. [Krydos] Plesk unable to transfer my account

    Topic was moved to forum Escalated Requests

  15. Renew my account

    By wyojhzhxa,
    • 1 reply
    • 42 views
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