Jump to content

Customer Service

Support FAQ [READ THIS FIRST] Click here to read the Support FAQ


Suspended and Queued Accounts

If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

  • 4,863 topics
  • 11,681 replies
[Solved] Suspended: ronelex - last post by Krydos

Escalated Requests

Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

  • 3,751 topics
  • 24,123 replies
[Krydos] Account Suspended - last post by Krydos

Blocked IPs

If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

  • 848 topics
  • 1,558 replies
[Solved] IP blocked after s... - last post by Luigi123

Email Support

Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

  • 2,022 topics
  • 6,052 replies
[HH#687656] Error white ins... - last post by shezy

Server Move Requests

Request that your account be moved here.

  • 29,779 Hits

  • Please log in to post a topic
  Topic Started By Stats Last Post Info

  • Please log in to post a topic