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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.8k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    34.8k
    posts

8,235 topics in this forum

  1. Setting up a new account on Heliohost

    By TobyParks,
    • 3 replies
    • 164 views

  2. [Solved] I forgot my account password

    By muneeromran2001,
    • 1 reply
    • 133 views

  3. [Solved] Failed Helihost & Plesk Login

    By ebsug,
    • 2 replies
    • 148 views

  4. Problem(warning) showing On Website

    By pafabaplay,   
    • 1 reply
    • 118 views

  5. [Solved] Change Request Of Main Domain

    By pafabaplay,   
    • 1 reply
    • 114 views

  6. Downloaded backup & my account was reset but..

    By davincee,
    • 3 replies
    • 165 views

  7. [Solved] Requesting to Change Main Domain

    By justseentm,
    • 2 replies
    • 169 views

  8. [Solved] Add domains to account

    By gacwpoff,
    • 1 reply
    • 153 views

  9. Can't login to plesk

    By kittythemes,
    • 1 reply
    • 108 views

  10. Remove Main Domain, But Not Sub Domains

    By bawanthabe,
    • 4 replies
    • 259 views

  11. [Solved] I need to reset my password admin

    By zuhib,
    • 4 replies
    • 150 views

  12. [Solved] Delete my account

    By zm0x7b9,
    • 1 reply
    • 125 views

  13. Request to Change Main Domain for Username fahad2023

    By fahad2023,
    • 2 replies
    • 130 views

  14. [Solved] Customer Service

    By hipeople21,
    • 3 replies
    • 115 views

  15. [Solved] Add Domain to Account

    By stamina9686,
    • 1 reply
    • 126 views
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