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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.8k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    34.8k
    posts

8,219 topics in this forum

  1. Delete a HelioHost account I had, but neglected.

    By scientistgray,
    • 1 reply
    • 163 views

  2. [Solved] Add domain

    By scientistgray,
    • 1 reply
    • 191 views

  3. Request to Change Main Domain - Username: zeb

    By zeb,
    • 1 reply
    • 122 views

  4. add mystie.is-a.dev to realvanyek

    By realvanyek,
    • 1 reply
    • 193 views

  5. domain name address wrong

    By mauriciohincapiediaz,
    • 1 reply
    • 137 views

  6. [Solved] problem with dns

    By mauriciohincapiediaz,
    • 4 replies
    • 161 views

  7. [Solved] change domain

    By mauriciohincapiediaz,
    • 1 reply
    • 137 views

  8. [Solved] request adding an additional domain: nmpa.ually.cn

    By ually,
    • 1 reply
    • 173 views

  9. [Solved] Add domain

    By mauriciohincapiediaz,
    • 1 reply
    • 167 views

  10. [Solved] Add a Domain

    By scientistgray,
    • 1 reply
    • 179 views

  11. Confused about my account status

    By robev,
    • 1 reply
    • 165 views

  12. [Solved] Add Domain

    By scientistgray,
    • 1 reply
    • 153 views

  13. [Solved] please add a domain

    By artistwalks,
    • 3 replies
    • 217 views

  14. [Solved] Recover password

    By Xincs,
    • 3 replies
    • 147 views

  15. [Solved] Reset Password

    By mrjohn,
    • 1 reply
    • 138 views
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