Customer Service
Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ
Subforums
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Suspended and Queued AccountsIf your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you. |
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![[Solved] Tommy server invit... - last post by salim62](https://secure.gravatar.com/avatar/7ac3bca3c856c686feb3bf83a051e0c3?s=100&d=https%3A%2F%2Fwww.helionet.org%2Findex%2Fpublic%2Fstyle_images%2Fhelionet%2Fprofile%2Fdefault_large.png)
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Escalated RequestsAny issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled. |
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![[Krydos] pymongo connect error - last post by Krydos](https://www.helionet.org/index/uploads/profile/photo-thumb-12743.jpg?_r=1466574945)
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Blocked IPsIf your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked. |
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![[Solved] Unlock IP - last post by mega2020](https://secure.gravatar.com/avatar/678a18753e489b54bf2f591a09b0f483?s=100&d=https%3A%2F%2Fwww.helionet.org%2Findex%2Fpublic%2Fstyle_images%2Fhelionet%2Fprofile%2Fdefault_large.png)
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Email SupportUsers who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled. |
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Server Move RequestsRequest that your account be moved here. |
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![[Solved] Can I please get mcrypt module is installed - last post by johnwise](https://secure.gravatar.com/avatar/6c323fddb07996963e45c680e8a5c8f5?s=100&d=https%3A%2F%2Fwww.helionet.org%2Findex%2Fpublic%2Fstyle_images%2Fhelionet%2Fprofile%2Fdefault_large.png)
![[Solved] Script timeout - last post by rexmism](https://secure.gravatar.com/avatar/25ff0d84741f4a5bfe7647f3fb789b8e?s=100&d=https%3A%2F%2Fwww.helionet.org%2Findex%2Fpublic%2Fstyle_images%2Fhelionet%2Fprofile%2Fdefault_large.png)
