Customer Service
Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ
Subforums
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Suspended and Queued AccountsIf your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you. |
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![[Solved] Suspended: f.shara... - last post by Krydos](https://www.helionet.org/index/uploads/profile/photo-thumb-12743.jpg?_r=1466574945)
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Escalated RequestsAny issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled. |
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![[Krydos] Request- Installin... - last post by Jxoshh](https://secure.gravatar.com/avatar/568d7f61f7b6a97e7272bef1aa59bdda?s=100&d=https%3A%2F%2Fwww.helionet.org%2Findex%2Fpublic%2Fstyle_images%2Fhelionet%2Fprofile%2Fdefault_large.png)
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Blocked IPsIf your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked. |
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Email SupportUsers who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled. |
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![[HH#359627] cpanel error - last post by HelioHost](https://www.helionet.org/index/uploads/profile/photo-33567.png?_r=1466575115)
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Server Move RequestsRequest that your account be moved here. |
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![[Solved] Error when accessing cgi-bin - last post by yasutake](https://secure.gravatar.com/avatar/26b041f52710f0e99378027ab22293b4?s=100&d=https%3A%2F%2Fwww.helionet.org%2Findex%2Fpublic%2Fstyle_images%2Fhelionet%2Fprofile%2Fdefault_large.png)
![[Solved] Please unarchive account gabalv - last post by wolstech](https://www.helionet.org/index/uploads/profile/photo-thumb-5535.png?_r=0)
![[Solved] The response is not a valid JSON response. Message when updating pages to WP site. - last post by snowm](https://secure.gravatar.com/avatar/657c93fb19740902b2a8e7e47cc0fc80?s=100&d=https%3A%2F%2Fwww.helionet.org%2Findex%2Fpublic%2Fstyle_images%2Fhelionet%2Fprofile%2Fdefault_large.png)
![[Solved] Cannot add domain name from external registrar - last post by Byron](https://www.helionet.org/index/uploads/profile/photo-thumb-3265.gif?_r=0)
![[Solved] not update the DNS - HELP - last post by vanisk](https://www.helionet.org/index/uploads/profile/photo-thumb-173261.gif?_r=1566729088)
![[Solved] domain redirects to 127.0.0.1:8080 - last post by tujiorg](https://www.helionet.org/index/public/style_images/helionet/profile/default_large.png)
![[Solved] IP - last post by vio](https://www.helionet.org/index/uploads/profile/photo-thumb-166479.jpg?_r=1572135507)
![[Solved] Primary Domain (No Valid Certificate) - last post by pooks](https://www.helionet.org/index/uploads/profile/photo-thumb-169031.png?_r=1571800361)
