Customer Service
Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ
Subforums
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Suspended and Queued AccountsIf your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you. |
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![[Solved] Tommy server invit... - last post by salim62](https://secure.gravatar.com/avatar/7ac3bca3c856c686feb3bf83a051e0c3?s=100&d=https%3A%2F%2Fwww.helionet.org%2Findex%2Fpublic%2Fstyle_images%2Fhelionet%2Fprofile%2Fdefault_large.png)
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Escalated RequestsAny issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled. |
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![[Krydos] pymongo connect error - last post by Krydos](https://www.helionet.org/index/uploads/profile/photo-thumb-12743.jpg?_r=1466574945)
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Blocked IPsIf your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked. |
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![[Solved] Unlock IP - last post by mega2020](https://secure.gravatar.com/avatar/678a18753e489b54bf2f591a09b0f483?s=100&d=https%3A%2F%2Fwww.helionet.org%2Findex%2Fpublic%2Fstyle_images%2Fhelionet%2Fprofile%2Fdefault_large.png)
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Email SupportUsers who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled. |
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Server Move RequestsRequest that your account be moved here. |
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Please unarchive my account.Started by paulfhan, 14 Sep 2020 |
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[Solved] Remote Access for Postgres RequestStarted by mohonid1, 13 Sep 2020 |
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![[Solved] Remote Access for Postgres Request - last post by mohonid1](https://secure.gravatar.com/avatar/5be6eb3dde0c161579a11c7177ced334?s=100&d=https%3A%2F%2Fwww.helionet.org%2Findex%2Fpublic%2Fstyle_images%2Fhelionet%2Fprofile%2Fdefault_large.png)
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[Solved] Mybb 404 error with some linksStarted by djboutit, 11 Sep 2020 |
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![[Solved] Mybb 404 error with some links - last post by djboutit](https://secure.gravatar.com/avatar/fce856855620436393e99371bc771624?s=100&d=https%3A%2F%2Fwww.helionet.org%2Findex%2Fpublic%2Fstyle_images%2Fhelionet%2Fprofile%2Fdefault_large.png)
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[Solved] Migration from hosting to tommyStarted by retrope, 11 Sep 2020 |
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![[Solved] Migration from hosting to tommy - last post by retrope](https://www.helionet.org/index/uploads/profile/photo-thumb-170329.png?_r=1577914723)
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Unarchieve my account, pleaseStarted by Gneides2, 11 Sep 2020 |
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[Solved] Please update the cpanel of the ricky serverStarted by tedtech, 09 Sep 2020 |
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Please unarchive my accountStarted by arabich, 10 Sep 2020 |
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[Solved] Broken link to FAQ page hereStarted by badrihippo, 10 Sep 2020  forum, broken-link
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![[Solved] Broken link to FAQ page here - last post by wolstech](https://www.helionet.org/index/uploads/profile/photo-thumb-5535.png?_r=0)
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VPS filesystem has become read-onlyStarted by badrihippo, 10 Sep 2020 |
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[Solved] Account suspendedStarted by yasuta, 10 Sep 2020 |
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[Solved] invalid userStarted by hspierre, 10 Sep 2020 |
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![[Solved] invalid user - last post by sohamb03](https://www.helionet.org/index/uploads/profile/photo-thumb-171630.png?_r=1564055548)
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Login TroublesStarted by RH9, 10 Sep 2020 |
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Remote PostgresStarted by joelt, 09 Sep 2020 |
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[Solved] Server screen glitchStarted by joelt, 08 Sep 2020 |
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![[Solved] Server screen glitch - last post by joelt](https://secure.gravatar.com/avatar/6a74ab5216ff47d7c09b42b6f8de1362?s=100&d=https%3A%2F%2Fwww.helionet.org%2Findex%2Fpublic%2Fstyle_images%2Fhelionet%2Fprofile%2Fdefault_large.png)
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[Solved] Account on tommy serverStarted by J823, 07 Sep 2020 |
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![[Solved] Account on tommy server - last post by Byron](https://www.helionet.org/index/uploads/profile/photo-thumb-3265.gif?_r=0)
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