Customer Service
Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ
Subforums
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Suspended and Queued AccountsIf your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you. |
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![[Solved] account queued - last post by Luigi123](https://www.helionet.org/index/uploads/profile/photo-thumb-96430.jpg?_r=0)
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Escalated RequestsAny issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled. |
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Blocked IPsIf your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked. |
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Email SupportUsers who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled. |
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Server Move RequestsRequest that your account be moved here. |
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[Solved] Account pending verificationStarted by VerneJules, 02 May 2019 |
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![[Solved] Account pending verification - last post by wolstech](https://www.helionet.org/index/uploads/profile/photo-thumb-5535.png?_r=0)
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Softaculous License Expired?Started by akka, 03 May 2019 |
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Serious problem with hostingStarted by rockcave, 01 May 2019 |
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[Archived Account] HelpStarted by madspace, 01 May 2019 |
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[Solved] SFTP Times OutStarted by akka, 30 Apr 2019 |
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![[Solved] SFTP Times Out - last post by akka](https://secure.gravatar.com/avatar/758909d899a219e2230c0b93132c4aad?s=100&d=https%3A%2F%2Fwww.helionet.org%2Findex%2Fpublic%2Fstyle_images%2Fhelionet%2Fprofile%2Fdefault_large.png)
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requesting a new service on heliohostStarted by micou, 30 Apr 2019  new service, ipfs
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R Shiny WebAppsStarted by artificy, 30 Apr 2019 |
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Cannot login (Invalid Login)Started by jchang, 29 Apr 2019 |
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[Solved] Upgrade PythonStarted by ehoche, 29 Apr 2019 python
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![[Solved] Upgrade Python - last post by Krydos](https://www.helionet.org/index/uploads/profile/photo-thumb-12743.jpg?_r=1466574945)
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Server Move Request (Ricky -> Tommy)Started by sapphic, 28 Apr 2019 |
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[Solved] my website doesn't workStarted by dem2070, 28 Apr 2019 |
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[Solved] Please delete my accountStarted by atdx, 27 Apr 2019 delete account
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![[Solved] Please delete my account - last post by atdx](https://www.helionet.org/index/uploads/profile/photo-thumb-173640.png?_r=1556354549)
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[Solved] CGIProxyStarted by ugsec, 26 Apr 2019 |
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[Solved] Request for Reset SSLStarted by mrj, 25 Apr 2019 |
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Activate ASP.NET on my Account plsStarted by ideno, 25 Apr 2019 |
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