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Support FAQ [READ THIS FIRST] Click here to read the Support FAQ


Suspended and Queued Accounts

If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

  • 4,658 topics
  • 11,275 replies
[Solved] Suspended: retrac78 - last post by retrac78

Escalated Requests

Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

  • 3,567 topics
  • 23,416 replies
RoR Application deploy error - last post by sohamb03

Blocked IPs

If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

  • 779 topics
  • 1,447 replies
[Solved] Blocked IP - last post by sohamb03

Email Support

Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

  • 1,855 topics
  • 5,641 replies
[HH#903292] Unable to reset... - last post by wolstech

Server Move Requests

Request that your account be moved here.

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