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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    31.4k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    9k
    posts

7,330 topics in this forum

  1. [Solved] Help delete my inactive account

    By aepadmin,
    • 5 replies
    • 2.3k views

  2. [Solved] [Request] Archived Account ! Can you unarchive it ?

    By lubdhak9,
    • 1 reply
    • 328 views

  3. [Solved] Tommy invite request

    By vilvoc,
    • 1 reply
    • 282 views

  4. [Solved] Request Account be moved from Tommy to Ricky

    By moneybrz,
    • 1 reply
    • 307 views

  5. [Solved] cpanel not running, its waiting for very long to open

    By azhar12345,
    • 4 replies
    • 7.3k views

  6. [Solved] Tommy invite request

    By caiquedb,
    • 1 reply
    • 417 views

  7. [Solved] Account Creation

    By RH9,
    • 5 replies
    • 345 views

  8. [Solved] Restart Account Again

    By RH9,
    • 1 reply
    • 229 views

  9. Can't Login Through Main Website

    By RH9,
    • 4 replies
    • 601 views

  10. Internal Server Error 500

    By jio,
    • 2 replies
    • 264 views

  11. [Solved] Server Move Request

    By jnorden,
    • 1 reply
    • 274 views

  12. [Solved] Restart Account

    By RH9,
    • 10 replies
    • 356 views

  13. Disk Usage Discrepancy

    By chal1812,   
    • 1 reply
    • 357 views

  14. Parking domain.

    By cmh,
    • 5 replies
    • 309 views

  15. Recover deleted MySQL databases

    By xwintk,
    • 7 replies
    • 330 views
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