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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    31.4k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    9.1k
    posts

7,361 topics in this forum

  1. previous sign-ups used Google Mail

    By TTD,
    • 1 reply
    • 62 views

  2. [Solved] Starting over

    By pkmichal,
    • 1 reply
    • 101 views

  3. install request, django and web admin (cpanel?)

    By tschmidt,
    • 6 replies
    • 112 views

  4. [Solved] Plesk Install

    By sentorx,
    • 4 replies
    • 122 views

  5. [Solved] cancel the subscription

    By Mahani,
    • 1 reply
    • 94 views

  6. [Solved] Plesk didn't issue certificate for webmail subdomain

    By murilo,
    • 4 replies
    • 146 views

  7. [Solved] please update my ssl the certificate is in root folder

    By nemo1,
    • 1 reply
    • 84 views

  8. How to secure Domain Aliases with free Lets Encrypt

    By gsakola,
    • 5 replies
    • 146 views

  9. [Solved] Mail (forwarding) not working anymore for any of my domains? 1 2

    By tstamphaus,
    • 21 replies
    • 459 views

  10. [Solved] Domain adress change

    By vilvoc,
    • 1 reply
    • 80 views

  11. [Solved] VPS63 would like to change the automatic payment profile at PayPal.

    By Motoya Machida,
    • 3 replies
    • 114 views

  12. [Solved] SSL install

    By Appstursoft,
    • 2 replies
    • 88 views

  13. [Solved] I donated 5$ to speed up the Plesk transition

    By cridus,
    • 3 replies
    • 119 views

  14. [Solved] Forget how to us Let's encryt

    By fuzmic,
    • 5 replies
    • 131 views

  15. Moving to plesk

    By softlab,
    • 1 reply
    • 204 views
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