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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    31.4k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    9k
    posts

7,301 topics in this forum

  1. [Solved] Plesk email not received

    By irlhaiku,
    • 10 replies
    • 194 views

  2. [Solved] Facebook problem

    By Johan Sx,
    • 5 replies
    • 92 views

  3. [Solved] Unable to login to Plesk (Tommy(2))

    By tycoonlover1359,
    • 8 replies
    • 136 views

  4. [Solved] Changing domain

    By sortaloc,
    • 2 replies
    • 78 views

  5. [Solved] ETA update

    By unisan2,
    • 9 replies
    • 119 views

  6. [Solved] Plesk ETA Update - Donate

    By odilonse,
    • 1 reply
    • 71 views

  7. [Solved] Add Domain using Plesk

    By chrmina,
    • 2 replies
    • 166 views

  8. [Solved] Subdomain problem

    By retrope,
    • 13 replies
    • 205 views

  9. [Solved] Plesk ETA update with donation amount

    By malliosioannis,
    • 1 reply
    • 99 views

  10. Ready for Plesk - Didn't receive e-mail

    By infantex,
    • 4 replies
    • 121 views

  11. [Solved] PHP.ini Changes

    By ojplanet,
    • 3 replies
    • 167 views

  12. [Solved] A small donation

    By mrj,
    • 2 replies
    • 100 views

  13. Donating via cryptocurrency

    By mrj,
    • 4 replies
    • 111 views

  14. [Solved] Request for domain change!

    By broland,
    • 1 reply
    • 83 views

  15. [Solved] account no longer in use

    By tnowfive,
    • 1 reply
    • 64 views
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