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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.8k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    34.8k
    posts

8,220 topics in this forum

  1. "Cannot contact to server"

    By jlaw,
    • 0 replies
    • 565 views

  2. "domain belongs to user" error

    By darina,
    • 8 replies
    • 1.1k views

  3. "HelioHost Account Error" Upon Registration

    By moodlifter,
    • 5 replies
    • 1.5k views

  4. "HelioHost Account Queued"

    By halfscot,
    • 11 replies
    • 1.8k views

  5. "HelioHost Account Queued" is this ok or something goes wrong ?

    By bimaljr,
    • 1 reply
    • 766 views

  6. "Hosting Account Installed!" -> "Address Not Found" -> "Login Attempt Failed!" ???

    By ASF-LWB,
    • 2 replies
    • 826 views

  7. "mysql Error, Too Many Connections

    By codename25,
    • 1 reply
    • 483 views

  8. "We're sorry, but we could not find that username in the database"

    By KunstHoster,
    • 6 replies
    • 1k views

  9. (12)Cannot allocate memory

    By inv123,
    • 3 replies
    • 1.7k views

  10. (Help) Unable To Configure Email Client

    By f3info,
    • 1 reply
    • 925 views

  11. (Possibly) blocked email

    By Quickb,
    • 3 replies
    • 1.4k views

  12. [ Title Removed ]

    By davidlyness,
    • 1 reply
    • 775 views

  13. [522] Server Timed Out

    By uzair,
    • 1 reply
    • 544 views

  14. [ACCEPTED] Ad Placement Request

    By Arkilus,
    • 1 reply
    • 850 views

  15. [ACCEPTED] Ad Placement Request

    By oradoe,
    • 12 replies
    • 2.5k views
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