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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    31.4k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    9k
    posts

7,301 topics in this forum

  1. [Solved] Account migrated to Plesk but website not working

    By ehit,
    • 3 replies
    • 107 views

  2. [Solved] No account found with that username in Plesk ETA page

    By ahmad201,
    • 1 reply
    • 92 views

  3. [Solved] SSL certificate

    By gmpintus,
    • 10 replies
    • 182 views

  4. [Solved] sLetEncrypt AutoRenew after 90 days

    By fuzmic,
    • 2 replies
    • 74 views

  5. Plesk ETA info

    By fuzmic,
    • 4 replies
    • 130 views

  6. [Solved] SSL certificate update

    By tdm,
    • 3 replies
    • 106 views

  7. [Solved] PHP trouble after Plesk move

    By n747mm,
    • 3 replies
    • 154 views

  8. [Solved] Please move pofbatto up in the plesk waiting list

    By pofbatto,
    • 1 reply
    • 45 views

  9. [Solved] Apply donation to a different account

    By tycoonlover1359,
    • 1 reply
    • 96 views

  10. [Solved] Please update SSL Certificate

    By rmurthy,
    • 1 reply
    • 75 views

  11. [Solved] Donation not linked to my account

    By kr4cher,
    • 1 reply
    • 96 views

  12. Domain DNS Issue with new transferred Plesk account

    By keibeeit,
    • 12 replies
    • 178 views

  13. Plesk ETA and account status

    By rayd,
    • 3 replies
    • 113 views

  14. [Solved] Donation not linked to my account

    By tdm,
    • 1 reply
    • 86 views

  15. Did Not Receive Email for Plesk Transfer...

    By skullys,
    • 3 replies
    • 97 views
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