Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    31.4k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    9.1k
    posts

7,361 topics in this forum

  1. [Solved] SSL Certificate Generation Failing

    By archer49,
    • 3 replies
    • 111 views

  2. [Solved] New ETA for migration to plesk

    By fuzmic,
    • 3 replies
    • 173 views

  3. [Solved] Python Modules to Install

    By cktrack,
    • 3 replies
    • 129 views

  4. [Solved] weird stuff on plesk

    By garrigue,
    • 7 replies
    • 162 views

  5. Perl / Python Scripts not running after Plesk Migration

    By cktrack,
    • 10 replies
    • 177 views

  6. [Solved] e-mail address may not match for donation/account

    By eDave56,
    • 1 reply
    • 65 views

  7. [Solved] Location of Error Logs in Plesk

    By cktrack,
    • 1 reply
    • 81 views

  8. [Solved] Please install SSL Certs

    By capcom,
    • 4 replies
    • 87 views

  9. moodle version on plesk

    By garrigue,
    • 5 replies
    • 187 views

  10. [Solved] Please help linking my donation to this account for Plesk Migration.

    By zekus,
    • 3 replies
    • 105 views

  11. [Solved] Cancel subscription

    By hyphen,
    • 2 replies
    • 76 views

  12. [Solved] creating new domains in plesk?

    By tstamphaus,
    • 2 replies
    • 122 views

  13. Plesk ETA and account status

    By rayd,
    • 6 replies
    • 230 views

  14. 2 issues...

    By OmegatronPrime,
    • 11 replies
    • 175 views

  15. Unsollicited mail

    By juris,
    • 5 replies
    • 125 views
×
×
  • Create New...