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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    30.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    8.5k
    posts

7,250 topics in this forum

  1. Change account name in Tommy

    By infantex,
    • 0 replies
    • 2.1k views

  2. Cannot login to tommy (cpanel and webmail) - Maximum Users Exceeded

    By MauroF,   
    • 3 replies
    • 581 views

  3. [Solved] Help delete my inactive account

    By aepadmin,
    • 5 replies
    • 1.5k views

  4. [Solved] [Request] Archived Account ! Can you unarchive it ?

    By lubdhak9,
    • 1 reply
    • 129 views

  5. [Solved] Tommy invite request

    By vilvoc,
    • 1 reply
    • 110 views

  6. [Solved] Request Account be moved from Tommy to Ricky

    By moneybrz,
    • 1 reply
    • 159 views

  7. [Solved] cpanel not running, its waiting for very long to open

    By azhar12345,
    • 4 replies
    • 2.2k views

  8. [Solved] Tommy invite request

    By caiquedb,
    • 1 reply
    • 298 views

  9. [Solved] Account Creation

    By RH9,
    • 5 replies
    • 164 views

  10. [Solved] Restart Account Again

    By RH9,
    • 1 reply
    • 109 views

  11. Can't Login Through Main Website

    By RH9,
    • 4 replies
    • 452 views

  12. Internal Server Error 500

    By jio,
    • 2 replies
    • 133 views

  13. [Solved] Server Move Request

    By jnorden,
    • 1 reply
    • 117 views

  14. [Solved] Restart Account

    By RH9,
    • 10 replies
    • 138 views

  15. Disk Usage Discrepancy

    By chal1812,   
    • 1 reply
    • 134 views
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