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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.8k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    34.8k
    posts

8,235 topics in this forum

  1. Still no access

    By Baroncek,
    • 1 reply
    • 584 views

  2. please delete my account

    By Guest Maxwell Tang,
    • 1 reply
    • 441 views

  3. Addon/Parked Domain Error

    By OI Systems,
    • 2 replies
    • 779 views

  4. 500 Internal Server Error

    By Jamesking56,
    • 1 reply
    • 824 views

  5. Login doesnt work

    By waidschrat,
    • 1 reply
    • 591 views

  6. Account in queue ?

    By sunish,
    • 2 replies
    • 688 views

  7. 500 Sever Error 1 2

    By Purely Me,
    • 16 replies
    • 3.4k views

  8. PERMANENT - "HelioHost Account Queued"

    By Alex Du,
    • 5 replies
    • 1k views

  9. Cant Remember Login :(

    By colt,
    • 4 replies
    • 2.9k views

  10. Subdomain

    By cl58,
    • 5 replies
    • 1.4k views

  11. When I can login at last?

    By rapture,
    • 1 reply
    • 654 views

  12. account still queues

    By Saare,
    • 4 replies
    • 953 views

  13. Still cant login to cpanel after 42 hours

    By bourkey,
    • 1 reply
    • 545 views

  14. [Solved] it has been over 48 hrs

    By yoo,
    • 7 replies
    • 1.6k views

  15. Unable to Access New Account

    By syst3m,
    • 1 reply
    • 675 views
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