Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.


Support FAQ [READ THIS FIRST]

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts
  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts
  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    31.4k
    posts
  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    9k
    posts

7,330 topics in this forum

  1. Site not found

    • 0 replies
    • 358 views
  2. Didn't get e-mail with host details

    • 0 replies
    • 459 views
  3. My site going on and off

    • 0 replies
    • 410 views
  4. update

    • 0 replies
    • 681 views
  5. [resolved]

    • 0 replies
    • 743 views
  6. Trouble accessing my site

    • 0 replies
    • 426 views
  7. PHP in HTML

    • 0 replies
    • 370 views
  8. Changing Packages

    • 0 replies
    • 421 views
  9. Command Line Access?

    • 0 replies
    • 418 views
  10. Domain field in hosting and store

    • 0 replies
    • 412 views
×
×
  • Create New...