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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    31.4k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    9k
    posts

7,330 topics in this forum

  1. First time in VPS

    By ballagyr,
    • 11 replies
    • 1.1k views

  2. Connected by Remmina; installed python...now??

    By SShowtime,
    • 1 reply
    • 342 views

  3. Tommy inodes limits for various donations

    By fuzmic,
    • 4 replies
    • 293 views

  4. How to open the mysql in Tommy with Cpanel out. 1 2

    By fuzmic,
    • 18 replies
    • 749 views

  5. Email status after cpanel collapsed

    By fuzmic,
    • 3 replies
    • 329 views

  6. Tommy is up & running

    By fuzmic,
    • 11 replies
    • 530 views

  7. [Solved] Help Renew account due to inactivity

    By ienergia,
    • 2 replies
    • 265 views

  8. Security warning

    By fuzmic,
    • 13 replies
    • 462 views

  9. Can you help me to grant remote access of MySQL database from any IP address?

    By quataofr,
    • 0 replies
    • 253 views

  10. 1GB extra free memory on VPSs

    By infantex,
    • 6 replies
    • 358 views

  11. Reset VPS from scratch Ubuntu

    By yoreparo,
    • 5 replies
    • 353 views

  12. [Solved] Certificates expired

    By thorast,
    • 2 replies
    • 337 views

  13. [Solved] I can't setup website two week

    By nemo1,
    • 7 replies
    • 561 views

  14. Can't load my websites

    By robev,
    • 4 replies
    • 350 views

  15. How to get a copy of export from phpmyadmin with the current cpanel hiccup

    By fuzmic,
    • 5 replies
    • 5.1k views
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