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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    31.4k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    9k
    posts

7,330 topics in this forum

  1. VPS23

    By r0nmlt,
    • 3 replies
    • 298 views

  2. Sites down

    By thorast,   
    • 1 reply
    • 305 views

  3. [Solved] Reactivate a website

    By roguitar,
    • 6 replies
    • 498 views

  4. export my database without login

    By yoshii,
    • 2 replies
    • 261 views

  5. Not urgent: vps46 needs a restart or fix

    By jnorden,
    • 4 replies
    • 372 views

  6. Request Move To Plesk Tommy

    By moneybrz,
    • 4 replies
    • 358 views

  7. How to check mail

    By jonahm,
    • 4 replies
    • 284 views

  8. Backups done during service move

    By hrts,
    • 1 reply
    • 201 views

  9. Request to change DNS records

    By leranjun,
    • 1 reply
    • 214 views

  10. [Solved] Port 27017 for MongoDB Atlas

    By rarahim,   
    • 5 replies
    • 476 views

  11. Server Move to Ricky

    By heliolo,
    • 2 replies
    • 911 views

  12. [Solved] Suspended: "surajbrt"

    By surajbrt,
    • 1 reply
    • 291 views

  13. Server move to Ricky

    By rockygl,
    • 1 reply
    • 239 views

  14. Change account name in Tommy

    By infantex,
    • 0 replies
    • 2.7k views

  15. Cannot login to tommy (cpanel and webmail) - Maximum Users Exceeded

    By MauroF,   
    • 3 replies
    • 1.7k views
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