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Your subscription has been canceled and you won't be billed again. Is there something wrong with your VPS? We can probably fix whatever issue you're having.

I want to cancel the subscription

Closing because this was converted to a Johnny account.

The contents of the account you didn't keep can be downloaded from https://heliohost.org/backup/ Please refer to this document for instructions on unpacking the backup file: https://wiki.helionet.org/tutorials/plesk/account-backups

Domains added. They can take up to 2 hours to work.

Hi!, I'm a newbie at the moment, and I'm amazed at how you provide this high quality service. I think users should choose to use database-less software as often as possible. Congratulations!

xiaotusoushu.helioho.st

Thanks. Idk why it didn't work before but it does now.

Account unsuspended (may take a few minutes to begin working again). I've escalated your request, so an administrator can answer your question about retrieving data from your other account.

thank you I want this domain hostel.helioho.st acc.evram@gmail.com can activate another site for a short time to get data and I will deleted it?

Which domain do you want those subdomains under?

My hosting account username: xiaotusoushu I would like to add this following subdomains: zanzhu test files

You were suspended for having multiple accounts, which is against our terms of service. Which one would you like to keep?

I have this message I can't enter my site and I don't why it stop please help my its important for me

You're suspended for high server load. We don't have the ability to modify what your site does to reduce its load, it is your responsibility to do that. If you want to remove comment functions on your site, you need to do that in its settings. WordPress is notorious for high load regardless. Your best solution for WP load is to not use WP at all. Please fix the issue quickly. You can watch your own load here: https://heliohost.org/dashboard/load/ Unsuspended.

Try making the folders where the files will go have 757 (rwx r-x rwx) and see if the file writes successfully. If that doesn't work, try 775. I forget if it's "group" or "other" that needs it, but IIRC one of the two needs write permissions in order for Python to write files...

I am using Python. The folder permission is 'rwx r-x r-x' all the way down to the file from httpdocs (I changed it recursively). However, the file stayed at 'rw- r-- r--' no matter how I changed it. Also, when I try to write a non-existent file open("nonexist.ext", "w") It also result with an permission error. Anyway, when I tried to write a file from php, it worked. I thought about using FTP and binding php with python but it consumes more memory and cpu, which I don't want it to.

Please cancel commenting on Wasayit.uk Thank you

Thank you for the timely support. Sincere apologies for wasting your time. I wasn't aware you needed the entries in this format. I will henceforth be mindful, if at all our account is archived.

To give an idea of the conversion, the shared hosting's "100GB/day" memory limit is roughly equivalent to one process using 60MB continuously (node apps especially tend to use more than this, and PHP can do similar if there's a lot of traffic or inefficient, long running code like WP installed). With a VPS, you can use the entire 1GB 24/7 if you need to. For CPU, the shared server has several cores, and you get to use a certain % of the available CPU time, with too much resulting in suspension. On a VPS, you can peg it continuously without issue. Keep in mind all you get on a VPS by default is an empty linux box with SSH access. You'll need to actually install a web server on it (most people just put a control panel like Hestia or Keyhelp on it).

What is trying to write to the file (PHP, node, etc.)? What are the permissions on the folder where the file will go? Sorry about the slow response. We don't read the section you posted this in regularly. For things needing admin attention, customer service or questions will get you a faster response. Moved.

<Moved>

Also you can install whatever you want on a VPS unlike shared hosting to where you have to use what is already installed.

You have all of the specifications to your self on a VPS and you won't get suspended if you go over a certain amount unlike on shared hosting where the restrictions are a lot lower then they would be on a VPS.

Your IP was blocked in the firewall. I unblocked it. Try accessing plesk now.