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The contents of the account you didn't keep can be downloaded from https://heliohost.org/backup/ Please refer to this document for instructions on unpacking the backup file: https://wiki.helionet.org/tutorials/plesk/account-backups
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[Solved] Please help me add sub domains
wolstech replied to xiaotusoushu's topic in Customer Service
Domains added. They can take up to 2 hours to work. -
Hi!, I'm a newbie at the moment, and I'm amazed at how you provide this high quality service. I think users should choose to use database-less software as often as possible. Congratulations!
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[Solved] Please help me add sub domains
xiaotusoushu replied to xiaotusoushu's topic in Customer Service
xiaotusoushu.helioho.st -
[Solved] Permission denied when trying to write a file
karvp replied to karvp's topic in Customer Service
Thanks. Idk why it didn't work before but it does now. -
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Account unsuspended (may take a few minutes to begin working again). I've escalated your request, so an administrator can answer your question about retrieving data from your other account.
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ZeroGPT joined the community
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thank you I want this domain hostel.helioho.st acc.evram@gmail.com can activate another site for a short time to get data and I will deleted it?
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[Solved] Please help me add sub domains
Unknown025 replied to xiaotusoushu's topic in Customer Service
Which domain do you want those subdomains under? -
afiqah joined the community
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xiaotusoushu started following [Solved] Please help me add sub domains
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My hosting account username: xiaotusoushu I would like to add this following subdomains: zanzhu test files
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You were suspended for having multiple accounts, which is against our terms of service. Which one would you like to keep?
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evrawad started following Your account has been suspended
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I have this message I can't enter my site and I don't why it stop please help my its important for me
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[Solved] Uncomment the site
wolstech replied to wasayitsite's topic in Suspended and Queued Accounts
You're suspended for high server load. We don't have the ability to modify what your site does to reduce its load, it is your responsibility to do that. If you want to remove comment functions on your site, you need to do that in its settings. WordPress is notorious for high load regardless. Your best solution for WP load is to not use WP at all. Please fix the issue quickly. You can watch your own load here: https://heliohost.org/dashboard/load/ Unsuspended. -
[Solved] Permission denied when trying to write a file
wolstech replied to karvp's topic in Customer Service
Try making the folders where the files will go have 757 (rwx r-x rwx) and see if the file writes successfully. If that doesn't work, try 775. I forget if it's "group" or "other" that needs it, but IIRC one of the two needs write permissions in order for Python to write files... -
[Solved] Permission denied when trying to write a file
karvp replied to karvp's topic in Customer Service
I am using Python. The folder permission is 'rwx r-x r-x' all the way down to the file from httpdocs (I changed it recursively). However, the file stayed at 'rw- r-- r--' no matter how I changed it. Also, when I try to write a non-existent file open("nonexist.ext", "w") It also result with an permission error. Anyway, when I tried to write a file from php, it worked. I thought about using FTP and binding php with python but it consumes more memory and cpu, which I don't want it to. -
wasayitsite started following [Solved] Uncomment the site
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Please cancel commenting on Wasayit.uk Thank you
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Thank you for the timely support. Sincere apologies for wasting your time. I wasn't aware you needed the entries in this format. I will henceforth be mindful, if at all our account is archived.
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To give an idea of the conversion, the shared hosting's "100GB/day" memory limit is roughly equivalent to one process using 60MB continuously (node apps especially tend to use more than this, and PHP can do similar if there's a lot of traffic or inefficient, long running code like WP installed). With a VPS, you can use the entire 1GB 24/7 if you need to. For CPU, the shared server has several cores, and you get to use a certain % of the available CPU time, with too much resulting in suspension. On a VPS, you can peg it continuously without issue. Keep in mind all you get on a VPS by default is an empty linux box with SSH access. You'll need to actually install a web server on it (most people just put a control panel like Hestia or Keyhelp on it).
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[Solved] Permission denied when trying to write a file
wolstech replied to karvp's topic in Customer Service
What is trying to write to the file (PHP, node, etc.)? What are the permissions on the folder where the file will go? Sorry about the slow response. We don't read the section you posted this in regularly. For things needing admin attention, customer service or questions will get you a faster response. Moved. -
<Moved>
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Also you can install whatever you want on a VPS unlike shared hosting to where you have to use what is already installed.
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You have all of the specifications to your self on a VPS and you won't get suspended if you go over a certain amount unlike on shared hosting where the restrictions are a lot lower then they would be on a VPS.
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Your IP was blocked in the firewall. I unblocked it. Try accessing plesk now.
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[Solved] Permission denied when trying to write a file
karvp replied to karvp's topic in Customer Service
Can anyone help me with this? -
cameronzipp started following [Solved] Unable to access Plesk
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I am able to log into Heliohost just fine, however whenever i try to access Plesk, i get an error stating jhonny.heliohost is unavailable, or the connection timedout. This occurred across 2 different browsers: Firefox (specifically the developer version) and Google Chrome. Neither had extentions that would impact the logging in of any accounts. Any ideas what could be causing the issue?