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#53458 hosting account has been suspended yesterday but can't renew it now.

Posted by GBASP on 08 August 2010 - 03:16 AM in Questions

I got it...Thanks~_~



#53436 hosting account has been suspended yesterday but can't renew it now.

Posted by GBASP on 07 August 2010 - 06:26 AM in Questions

QUOTE (Wizard @ Aug 7 2010, 01:34 PM) <{POST_SNAPBACK}>
Your account is fine.

Oh...Thank you very much><
By the why,I wana know how to keep my account activity.should I need log in to my Cpanel as often as possible?Or how many times should I log in per month?



#53422 hosting account has been suspended yesterday but can't renew it now.

Posted by GBASP on 07 August 2010 - 03:35 AM in Questions

Hi...I received an email yesterday(6th augest)

Dear gbasp,
Your hosting account at HelioHost has been suspended as a result of account inactivity. If you want to keep your account, please renew it by visiting http://www.heliohost...?username=gbasp. If you do not renew your hosting suscription within a week, your account will be permanently deleted. This is your final warning.

It says "If you do not renew your hosting suscription within a week...".means that I should have a week to renew it,but when I renewed it today,there came an error:
"We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. "

Oh...my God...Can you help me...administrator ...Thanks a lot!



#52284 [Closed] Addon Domain Issues

Posted by GBASP on 03 July 2010 - 05:52 AM in Customer Service

Thank you Djbob>_<
I created one addon-domain successfully when the "Server Load" was 1.54...
however,there is another problem,when I add "gbasp.co.cc".It shows:Error from park wrapper: gbasp.co.cc is owned by another user.
orz...I registered this domain name,It shold be useless to others...Is there anything wrong?

Username: gbasp
Default domain name: gbasp.heliohost.org
Addon domain name: gbasp.co.cc



#52151 [Closed] Addon Domain Issues

Posted by GBASP on 29 June 2010 - 04:42 AM in Customer Service

I'm sorry to disturb again...
already 3 days passed,but my "addon domain list" still shows "No Addon Domains are configured."
when I recreate them,it shows "Error from park wrapper: thlb.co.cc is already configured. "

1. Username: gbasp
2. Default domain name: gbasp.heliohost.org
3. Addon domain name: gbasp.co.cc thlb.co.cc

can you help me to check it,Thanks in advance!^_^



#52037 [Closed] Addon Domain Issues

Posted by GBASP on 25 June 2010 - 11:45 AM in Customer Service

QUOTE (djbob @ Jun 25 2010, 02:49 PM) <{POST_SNAPBACK}>
thlb.co.cc looks fine... you probably didn't give it 24 hours. as for gbasp.co.cc: please wait until "Server Load" under "Service Status" in your cPanel is below 4, and then try adding the domain again once. You will have to wait 24 hours after adding your domain for it to become active.


I can recreate gbasp.co.cc now.but there is still error with thlb.co.cc.It shows "Error from domain wrapper: Domain already exists, it was not added.: thlb.gbasp.heliohost.org".Is that mean addon domain can't use the same name as subdomain name.(if I have "thlb.gbasp.heliohost.org" then I can't use "thlb.co.cc")?

Thanks a lot for your help!>_<



#51996 [Closed] Addon Domain Issues

Posted by GBASP on 24 June 2010 - 02:08 PM in Customer Service

1. Username: gbasp
2. Default domain name: gbasp.heliohost.org
3. Addon domain name: gbasp.co.cc thlb.co.cc

I added these domains but they were not show in the "Addon Domains list". then I added them again,it showed "Error from park wrapper: gbasp.co.cc is already configured. "can you help me to delete these Addon domains.Thanks!DJ BOB!