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#168803 [Solved] Java deployment failed with errors.

Posted by tommygun on 12 December 2019 - 07:18 PM in Escalated Requests

Thanks a lot!




#168706 Java Websocket Connection Failure

Posted by tommygun on 10 December 2019 - 06:34 PM in Customer Service

If this guy ever comes back or if someone else is looking for help,

 

I'm connecting to my websocket with

 "ws://tommygun.heliohost.org/socket/"

I noticed he's got 

ws://hhdavidh.heliohost.org/Server/ANY

I'm thinking the next step would be to replicate what I have as closely as possible, so I'd see what could be done about removing the /Server/ part of that url, and I'd also double check that the endpoint is named ANY in the java code.




#168705 [Solved] Java deployment failed with errors.

Posted by tommygun on 10 December 2019 - 06:30 PM in Escalated Requests

Thanks for the support!  It appears to be working.

 

Yes I'd like to be moved to Johnny so long as the domain remains the same!

 

I'll see what I can do to help that guy!




#168673 [Solved] Java deployment failed with errors.

Posted by tommygun on 09 December 2019 - 10:53 PM in Escalated Requests

Hello!

 

Thanks for all the great support from the staff here!

 

I'm trying to re-deploy my .war after the Tommy failure, I've got Java access, I've restored my .war from the backup, but then I hit this error message:

 

Java deployment failed with errors. For further information please contact support.

 

Could I get the log for the failure?  What might be causing this issue now when it worked before the Tommy failure?

 

Best,

Adam

 

username: tommygun

domain: tommygun.heliohost.org




#168375 [Solved] Suspended: tommygun

Posted by tommygun on 02 December 2019 - 05:58 PM in Suspended and Queued Accounts

Looks sorted.  Thanks alot!




#168372 [Solved] Suspended: tommygun

Posted by tommygun on 02 December 2019 - 05:32 PM in Suspended and Queued Accounts

a.

tommygun

 

b.

tommy (pre meltdown)

 

c.

tommygun.heliohost.org

 

 

Hi!

 

Thanks for the service you guys offer, I really appreciate it.

 

I'm having trouble re-creating my account after the trouble on the Tommy server.  I downloaded a backup of my data, followed the steps to sign up and validate again, then after clicking the validation link, waiting for the account to be set up, I logged back in to find I was back to the recovery page.  

 

This one:

"That account has been backed up and then taken offline due to extended maintenance on the server that you were on. Occasionally we need to rebuild our servers to keep them operating at peak performance. "

 

I repeated the process to find the same thing happens, so I'm reaching out for support.

 

If it's too much trouble to fix this account, could you simply remove the DNS entry for tommygun.heliohost.org?  I should be able to then re-use that domain on another account!  It's the domain that's important.

 

Thanks!!

Adam

 




#162900 [Solved] Suspended: tommygun

Posted by tommygun on 27 August 2019 - 01:19 AM in Suspended and Queued Accounts

Thanks! I'll wait for Tommy to return to operation!




#162789 [Solved] Suspended: tommygun

Posted by tommygun on 26 August 2019 - 05:53 AM in Suspended and Queued Accounts

Hello HH!

 

It's been really great hosting my java based matchmaking server for a small indie strategy game through your services!  I donate regularly and am very supportive of this organization and what it means for internet culture in general!

 

That said I've experienced some critical issues that are preventing active users from enjoying the game!  Please see the following message:

 

"That account has been backed up and then taken offline due to inactivity. HelioHost has a limited capacity for active accounts, but we are very popular. So in order to make room for new active users we occasionally have to take down old abandoned accounts. We recommend downloading your backup, and then creating a new account. If you need help with anything please don't hesitate to contact support."

 

I'm getting this message despite signing into the account as far as the Cpanel dashboard.  I do regularly re-activate the account when I miss a renewal.  Please re-enable my account! Java access is crucial for the use of this service -- a precious resource that I only recently regained!  If you could bump me back into Java access that would be superb!  Please see my post history for confirmation of these words!

 

Time is of the essence as the game is currently discounted on Steam!

 

Best,

Adam

 

Username: tommygun

Server: Tommy

Web: http://tommygun.heliohost.org

 




#159814 [Solved] Queued: tommygun

Posted by tommygun on 27 June 2019 - 05:37 PM in Escalated Requests

Thanks




#159782 [Solved] Queued: tommygun

Posted by tommygun on 26 June 2019 - 07:34 PM in Escalated Requests

Yes I believe I was suspended for inactivity, then I renewed my account.  The page itself probably doesn't see much traffic at all, but the matchmaking server connects players every day! Given that the Steam Summer Sale has just begun, I'd really appreciate an exception here :D

 

Can I (should I?) contact Krydos?  How?




#159731 [Solved] Queued: tommygun

Posted by tommygun on 26 June 2019 - 02:19 AM in Escalated Requests

Thank you for the responses!

 

The account is not suspended, I'm in queue to receive Java access on Tommy.  I'm posting because I'd like to be bumped up the queue, having had Java access until the suspension.




#159704 [Solved] Queued: tommygun

Posted by tommygun on 25 June 2019 - 03:58 AM in Escalated Requests

a. your HelioHost username

 

tommygun

 

b. the server your account is on
 

Tommy

 

c. your HelioHost main domain

 

http://tommygun.heliohost.org/

 

Hi!

 

I run a tiny little matchmaking server for an indie VR game called Warpaint.  It's Java based, and is normally working fantastically.  I recently got suspended and lost Java access.  I would really appreciate being bumped up the Java queue, especially because the Steam summer sale is right around the corner. 

 

I donate once a year :)

 

Best,

Adam