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#165087 Unblock my IP please

Posted by roguitar on 30 September 2019 - 02:22 PM in Blocked IPs

You got blocked again... Unblocked.

Now I'm trying the connection through FileZilla. It was only one try and I got blocked? 




#165084 Unblock my IP please

Posted by roguitar on 30 September 2019 - 02:17 PM in Blocked IPs

 

Unblocked.

Thank you so much. Why is that the case? I tried the SFTP connection, port 1373. Is that correct? And the FTP one, but port 21 or 22. Is that so? My username (munny) and password are correct, though.

 

 

It is still blocked, sir...




#164776 [Solved] Account mistakenly suspended

Posted by roguitar on 25 September 2019 - 05:16 PM in Escalated Requests

Ok, now I can access it again.




#164767 [Solved] Account mistakenly suspended

Posted by roguitar on 25 September 2019 - 02:33 PM in Escalated Requests

Something's broken on Ricky most likely. We had a few accounts do this the other day and it cleared up on its own. Krydos can take a look at it, but I won't be surprised if it clears up before he sees it.

 

I currently see an inactive message myself, but the account is not suspended or inactive.

It's strange. Yesterday my SSL certificate expired. But now I solved it, by generating another one.




#164766 [Solved] Account mistakenly suspended

Posted by roguitar on 25 September 2019 - 02:31 PM in Escalated Requests

Your website shows the account inactive page. However, when I see account status, it shows nothing of that sort. Wierd indeed!

Yes! Exactly! Moreover, I try to reactivate it myself, and there says it's already active. Anyway, my SSL certificate expired yesterday, but now I generated another one and it's already installed. I just can't have access to it.




#164762 [Solved] Account mistakenly suspended

Posted by roguitar on 25 September 2019 - 02:21 PM in Escalated Requests

Hello, I'd like to reactivate my account (website: https://englishup.heliohost.org | username: roguitar). I believe it was suspended by mistake. Thank you. ;)




#163589 [Solved] Johnny constantly offline

Posted by roguitar on 04 September 2019 - 06:30 PM in Escalated Requests

@roguitar and @snowm: Please create series topics for yourself. Don't bump someone else's thread.

Now I got it, sorry




#163588 [Solved] Till when?

Posted by roguitar on 04 September 2019 - 06:28 PM in Customer Service

It's already re-established you know. It's a matter of time.... Just wait a few more days and you will go back to a lightning fast server Tommy.

Awesome! Even if it's not a lightning fast one, a supersonic one will do.




#163586 [Solved] Till when?

Posted by roguitar on 04 September 2019 - 06:12 PM in Customer Service

Do you have any idea of how long it's going to take to re-establish Ricky server?




#163584 [Solved] Johnny constantly offline

Posted by roguitar on 04 September 2019 - 05:58 PM in Escalated Requests

Yeah actually it will be as far as we can expect. After all the issues are settled with Tommy, Johnny's gonna be rebuilt on Sparkie. That will make it super fast. Can't say if it will be as good as Tommy (only time can tell that), but yes, it'll be much better than what it's now and with a lot more uptime than this.

For the present, if you have some really important website which requires uptime, consider shifting to Ricky as you've made a donation. Even though he's overloaded he's way better than the present Johnny. Or you may also wait just a few days now till Tommy's back, she get shifted to it. The choice is really yours. These possibilities exist cuz you donated. Thanks for the donation BTW!

I'm also thinking about moving to another server. What do you think it's the best one? Tommy (future Tommy, of course) or this Sparkie?




#163397 [Solved] 500 Internal Server Error with SSL notification

Posted by roguitar on 01 September 2019 - 12:21 PM in Customer Service

An announcement will be made, don't worry! :)

Right, sir!




#163395 [Solved] 500 Internal Server Error with SSL notification

Posted by roguitar on 01 September 2019 - 11:44 AM in Customer Service

We don’t have exactly day yet for September.

Right, sir. Let's keep in touch tho.




#163385 [Solved] 500 Internal Server Error with SSL notification

Posted by roguitar on 01 September 2019 - 03:14 AM in Customer Service

Yes, but not until he’s back online.

Right, sir. When exactly will it be?




#163376 [Solved] 500 Internal Server Error with SSL notification

Posted by roguitar on 01 September 2019 - 01:32 AM in Customer Service

1. 10 times faster and a better uptime.
2. Java/JSP
3. Ruby on Rails
4. ASP.NET

May I request to be moved to Tommy?




#163372 [Solved] 500 Internal Server Error with SSL notification

Posted by roguitar on 31 August 2019 - 11:23 PM in Customer Service

When Tommy server is back up, you can make a donation. Then, make a new topic with your transaction ID and our root admin will move your account to Tommy after an admin verifies.

Does Tommy support more features than Ricky, or is it all the same thing?




#163364 [Solved] 500 Internal Server Error with SSL notification

Posted by roguitar on 31 August 2019 - 09:46 PM in Customer Service

Sure. :) You can donate at heliohost.org/donate of minimum $1.00

 

May I request a transfer to new server, when things go right?




#163355 [Solved] 500 Internal Server Error with SSL notification

Posted by roguitar on 31 August 2019 - 08:45 PM in Customer Service

Your site is working. Just our server is overloaded because of the users from Tommy are moving to a different server for temporary and restored their backup files.

Right, I've heard you are pooling money to buy a new server. May I participate?




#163346 [Solved] 500 Internal Server Error with SSL notification

Posted by roguitar on 31 August 2019 - 07:43 PM in Customer Service

What does this error mean? I've tried to acess my website https://englishup.heliohost.org several times and all it provides is this error:

 

 

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@englishup.heliohost.org to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.4.39 (cPanel) OpenSSL/1.0.2k-fips mod_bwlimited/1.4 Phusion_Passenger/5.3.7 mod_wsgi/4.5.18 Python/2.7 Server at englishup.heliohost.org Port 443

 

 




#162945 [Solved] Now I can't access the server and my website any more

Posted by roguitar on 27 August 2019 - 03:30 PM in Customer Service

Yep it is. As wolstech said, it was due to a MySQL crash on Ricky (again a direct result of the high server load).

 

Now I get it




#162944 [Solved] Now I can't access the server and my website any more

Posted by roguitar on 27 August 2019 - 03:30 PM in Customer Service

Solved? Why? Lol




#162942 [Solved] Now I can't access the server and my website any more

Posted by roguitar on 27 August 2019 - 03:26 PM in Customer Service

Those errors were a mysql crash on Ricky. I was getting database errors on my site too.

 

The database server has since recovered.

Again, lol:

 

 

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@englishup.heliohost.org to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

 

 

 

Error: SQLSTATE[HY000] [2002] Connection timed out
Warning: session_start(): Cannot send session cache limiter - headers already sent (output started at /home/roguitar/public_html/config.php:26) in /home/roguitar/public_html/index.php on line 5

 

 

It seems to me that sometimes it can't recognize even the MySQL connection. Crazy, isn't it?




#162923 [Solved] Now I can't access the server and my website any more

Posted by roguitar on 27 August 2019 - 11:43 AM in Customer Service

 

I'm able to access Ricky anyways. Could even be a problem with your ISP.

 

I believe you're right, my internet connection suffered a crash the day before yesterday and it hasn't recovered entirely, but things at least are working here. I don't know if this is my antivirus or AdBlocker extension on browser. But on the other hand, I don't think so, because I asked a person from another state to try it and it's unaccessible the same way... I'll contact my ISP and then I'll come back to report any issues.

 

Detail: I can access the control panel, and the phpmyadmin, but not the website itself

 

 

I could temporarily solve the problem by accessing my Internet Connection Configurations (Control Panel -> (Netowork and Internet) Network and Sharing Center - Click on the Connection and select Properties (Wi-Fi Properties) -> Click on item IP Version 4 Protocol and then on Properties -> Then in the second section: select the following DNS server addresses)

And set it as:

8.8.8.8

8.8.4.4

And that's it.




#162920 [Solved] Now I can't access the server and my website any more

Posted by roguitar on 27 August 2019 - 11:18 AM in Customer Service

I'm able to access Ricky anyways. Could even be a problem with your ISP.

 

I believe you're right, my internet connection suffered a crash the day before yesterday and it hasn't recovered entirely, but things at least are working here. I don't know if this is my antivirus or AdBlocker extension on browser. But on the other hand, I don't think so, because I asked a person from another state to try it and it's unaccessible the same way... I'll contact my ISP and then I'll come back to report any issues.

 

Detail: I can access the control panel, and the phpmyadmin, but not the website itself




#162918 [Solved] Now I can't access the server and my website any more

Posted by roguitar on 27 August 2019 - 11:13 AM in Customer Service

Try checking again to see if you are able to view your domain and use FTP. I believe Krydos has resolved the name server issue that you were having.

 

 

Yeah that nameserver issue's solved. Just checked out the hostname on GRD's tool. Replies were correct on both nameservers.

Most probably it's solved, coz my monitor doesn't report any downtime in the last 24 hours.

 

No, the problem persists.  :(




#162883 [Solved] Now I can't access the server and my website any more

Posted by roguitar on 26 August 2019 - 06:39 PM in Customer Service

Now I definitely can't access the Ricky server and my website any more. It's like the website is gone and doesn't exist any longer. I just won't ask: what's going on?, because I know you'll answer: Oh, we're facing a high load in server. Just wait.

 

 

DNS_PROBE_FINISHED_NXDOMAIN