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Showing content with the highest reputation since 12/20/2021 in all areas

  1. First of all, we apologize for how long the Plesk transition is taking. We knew up front that it was going to be a lot of work, but it has turned out to be even more work than we expected. Don't worry though, we're not going anywhere, and will be continuing to provide high-quality free webhosting to as many people as we can. We're in the final stages of setting up Tommy, and will begin to transfer accounts soon. In preparation for the start of the transfer we have released a page that should answer the main question that we get, and will continue to get for a while still, which is, "When is my account going to be moved?" https://www.heliohost.org/eta/ To be completely honest, 2021 has been a really rough year for HelioHost, and we're not doing well financially since we lost the licenses for our old control panel. If you are able to support us with a small gift this holiday season we will prioritize your account's transfer to Plesk over those who haven't donated as much. The ETA page above will let you know exactly what position you are in, and how much various donations will benefit you. If you can't donate right now we totally understand, and even the free accounts will be moved as soon as we can. Even just a donation of as little as $1 goes a long way towards keeping us afloat so we can continue to provide free hosting to those who aren't able to even give a dollar. We are a 501(c)(3) non-profit organization according to the United States Internal Revenue Service so any donations are tax deductible, and you can be assured that all the money we receive goes straight towards our mission to provide free hosting to thousands of users around the world. We are counting all donations from one year prior to us losing our old licenses in your total. If your total doesn't look right it might be because you donated with a different email address than you used to create your hosting account. If this is the case please let us know as soon as possible so we can get your donations linked to your account correctly so you can get moved over sooner. We will start out only moving a few accounts each day until we are more sure that everything is working, and then we hope to accelerate the process as much as we can. The ETA page will tell you exactly how many accounts we are currently moving each day so feel free to check it frequently. Let us know if you have any questions. Thanks for being a HelioHost user and sticking with us through this difficult time.
    2 points
  2. None of us know what to anticipate or when. We would like it to be before the end of the year, but being honest here, we (root admins and moderators) are all volunteers so if one of us works on something, it's in our free time. So really, there is no timetable to speak of right now.
    2 points
  3. Please remove the zip from public_html and put it in your home folder instead. I will escalate this when you have let us know when it's done.
    1 point
  4. There you go https://www.sslshopper.com/ssl-checker.html#hostname=jurisconsult.mg
    1 point
  5. Thanks for the donations. There you go https://www.heliohost.org/eta/?u=juriscon If you let us know the date and amount of the second transaction ID we might be able to find it, but like Wolstech said it only counts towards the ETA if it was on or after 2020-07-14.
    1 point
  6. Krydos can assign this to your account (the email address on Paypal is different from your hosting account). $15 on October 14, 2020 for the first one, this should count. Second one is either a GoFundMe donation, an invalid transaction ID, or old enough to have fallen out of Paypal (which would mean it's also old enough to be disqualified due to age...Paypal keeps 3 years of records, but we're only counting donations on or after July 14, 2020).
    1 point
  7. This support request is being escalated to our root admins.
    1 point
  8. They are. With their accounts. Krydos uses them as testers to test functionality of Plesk with the moving script.
    1 point
  9. There you go https://www.sslshopper.com/ssl-checker.html#hostname=luan.eng.br
    1 point
  10. This support request is being escalated to our root admins.
    1 point
  11. This one slipped through the cracks too somehow. It's like the forum just marked everything as read somehow without me actually reading anything. Thanks for the donation. There you go https://www.heliohost.org/eta/?u=tstamp
    1 point
  12. Correct. Running database servers don't like file-level backups. If you do this, it's basically luck as to whether the backup of the database server would work when restored (on a good day, it'll work, on a bad one, it'll either refuse to start at all, or it will start with missing data or databases that are marked as crashed). When backing up a running database server, you have to back it up using software that understands it's a database server. Software designed for this will be able to tell the server it's being backed up, so the server can do things like unload a database's files and flush them to disk, or produce a dedicated copy of the database that can be backed up safely. If you don't use such software, your choices for safe backups are generally to either dump the databases (e.g. mysqldump) and back up the .sql file, or stop the database server and make normal backups of the server's files.
    1 point
  13. There you go https://www.sslshopper.com/ssl-checker.html#hostname=cj7limited.nl https://www.sslshopper.com/ssl-checker.html#hostname=stamphaus.nl Sorry, I'm not sure how this one slipped through the cracks, but it's a good thing you bumped it because I never saw the original post on Monday. Not sure who escalated it either since they moved it instead of using the escalation multimod. Maybe that's why it was marked as read.
    1 point
  14. I see the payment in the system and you're good until July now. It's not a problem to make a payment and then immediately cancel it so your friend doesn't automatically get charged again. Let us know if you need help with anything else. Thanks.
    1 point
  15. AutoSSL only works if you have a valid cPanel license. You can create a free SSL certificate manually using something like ZeroSSL or Let's Encrypt and then upload it to /home/johansx and we can install it for you. Do not upload it to public_html or any directory within public_html. Having a compromised SSL certificate is worse than not having SSL at all. Once the SSL certificate is uploaded create a new post in customer service. Do not reply to this news post. I'll leave the question and answer here though so if anyone else has the same question they can find it easily. Once your account is moved to Plesk it will automatically have SSL installed and renewed as before.
    1 point
  16. Thanks for the donations. There you go https://www.heliohost.org/eta/?u=jonahm The reason the gofundme donation wasn't showing up is because you used an email address beginning with tenka instead of the j.ma- email address. I merged them for you.
    1 point
  17. Many thanks for information!!! My best wishes to all admins. You´ve been doing a fantastic job. Happy New Year to all community. Regards from Vinhedo, SP Brazil M. Uerlings
    1 point
  18. There you go https://www.sslshopper.com/ssl-checker.html#hostname=swlabr.heliohost.us
    1 point
  19. Oh, this place still exists. I'm impressed. greetings from 2007~ 😁
    1 point
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