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Showing content with the highest reputation since 10/29/2022 in all areas

  1. Well to give you an idea of what the various stats cost up front, configuring the next server we can purchase: Memory is a one-time cost $3.81 per 1 GB. Example: 32 GB server is $504.87 and 1024 GB server is $4280.87. We charge $3 per month per 1 GB. Storage is a one-time cost $2.95 per 1 GB. Example: 600 GB server is $523.87 and 3072 GB server is $7840. We charge $0.01 per month per 1 GB. CPU is a one-time cost $56.29 per 1 core. Example 8 core server is $504.87 and 22 core server is $1292.87. We charge $0.25 per month per 1 core. CPUs are expensive up front, but all of the VPS on a server can share the CPU time. Most VPS only use 1% - 5% CPU at any given time. Plus we don't allow mining and other activity that would use 100% CPU so there is usually plenty of idle time. Storage is pretty expensive up front, but the speed of the storage is similar to the CPU usage where most VPS only have a very small amount of disk activity at any point so the read and write speed for all of the VPS stays decently high. Memory cannot be shared however. Some VPS providers oversell memory, but that means that if all of the VPS on the server simultaneously try to use more memory than the whole server physically has the host has to start swapping to provide that much virtual memory. The speed between real memory and hard drive is like night and day. The VPS would all grind to a halt basically, the load would spike super high, and they would all be extremely slow.
    2 points
  2. I also updated the saved action to ask Plesk instead of cPanel.
    1 point
  3. It went through on our end. Invite manually sent. Thank you for the donation. (The donation failure error happens when Paypal times out and our website doesn't get the information back that its supposed to. When this happens, it can't tell if you paid or not, so it never sends the invite and instead spits out that error).
    1 point
  4. 2018-01-08 is before 2020-07-14 so it doesn't count towards your Plesk ETA.
    1 point
  5. Your VPS has been deleted. Thanks for using our VPS service. It might amuse you to know that VPS44 was free for about 20 minutes before someone signed up. I hadn't even fully finished deleting your old server before someone had already purchased the space you had vacated since we've been 100% full on VPS for about a week.
    1 point
  6. Thanks for the information. The Braintree thing might be promising.
    1 point
  7. That server monitor is still monitoring cPanel, and I don't think the owner of the service has any plans to update it to Plesk. He also refuses to upgrade his ancient computer so he can't even post on the new forums because his computer can't run the required Javascript. The reason it doesn't show the status of helionet.org and heliohost.org is because he never updated it to support https, and he's had 6+ years to do that upgrade with no progress. We should probably stop linking to it.
    1 point
  8. I'll escalate your request so that an administrator can help you.
    1 point
  9. Your donations have been validated, and you've been credited $1.11 value of a donation. You will receive an invite to the email address you created your forum account with shortly.
    1 point
  10. Please keep in mind if you donate XMR, it may take several days to verify as we have to manually process the wallet. Also, the ETN wallet is no longer supported, I thought that was already removed but I guess not. Please don't donate to that. For the other currencies, please post the blockchain transaction ID and the email address you want the invite sent to after sending the coins.
    1 point
  11. You can submit your donation to one of the addresses here: https://heliohost.org/donate/ Once done, come back and let us know what the transaction ID is so our root admins can connect it to your account.
    1 point
  12. Your VPS has been upgraded to 4 GB memory, 4 CPUs, and 200 GB storage and rebuilt using Ubuntu 22 instead of Ubuntu 20. Hestia has been installed with the same default password as before, and the same usernames. Django has been installed and a demo has been started on the domain https://rf5.co/ Let us know if you need help with anything else.
    1 point
  13. Changed. The domain won't work until you set your nameservers to ns1.heliohost.org and ns2.heliohost.org or create an A record pointed at 65.19.141.77.
    1 point
  14. We only have 4 GB free memory right now so we can't tie up 2 GB on a free trial. Paying users have to come first. Normally it wouldn't be a problem to do a free trial when we have plenty of free memory, but if I give you 2 GB free memory for a few days that could potentially mean multiple paying customers would be turned away because we are too full to create new VPS.
    1 point
  15. Done, it can take up to 2 hours to go into effect though since Apache needs to restart.
    1 point
  16. Added. In order for your domain to work you need to either set your NS records to ns1.heliohost.org and ns2.heliohost.org or create an A record pointed at 65.19.141.77.
    1 point
  17. Domain changed. Make sure you change the nameservers to ns1.heliohost.org and ns2.heliohost.org
    1 point
  18. This support request is being escalated to our root admins.
    1 point
  19. It's been over 2 weeks since we've heard from you, and you still haven't created the new subscription for the upgraded VPS with the link I posted. We've had the extra 3 GB of memory reserved for you this whole time without it actually being paid for, so you need to decide if you're going to do this upgrade. If we don't hear from you soon we will need to free up the memory so paying users can access it. We are very close to being full on VPS so the upgrade may not be available forever depending on how many new VPS orders we get versus how many people cancel.
    1 point
  20. Yep, the donor plans can be found at https://heliohost.org/tommy/ Within a few seconds after you make your donation you should receive an email invite to create a new Tommy account to the email address that you created your PayPal account with. The $1 plan isn't currently available because there are donors who have given more than that who don't have an account yet, but after they're taken care of that plan will open up too.
    1 point
  21. IP addresses might be considered private information to some people so I removed it from Wolstech's post. If the person says their own IP address publicly then it's fine because they disclosed their own private information.
    1 point
  22. Good to see you got it working Closing request.
    1 point
  23. Do you no longer need this rebuilt, or do you just no longer need help finding the IPv6 address?
    1 point
  24. No problem. He'll rebuild it when he sees this. Just keep in mind that I believe you only get one free rebuild a month (not sure what the fee is for additional ones). Out of curiosity, what exactly happened that needed a new OS? A lot of the common problems (like accidentally firewalling yourself out of SSH) can be fixed without a reinstall.
    1 point
  25. It's not a problem because remote access is intentionally disabled for security. Most people don't want or need remote access so it's off by default until you request it. Remote access enabled.
    1 point
  26. Thank you Krydos.Excellent service and care.
    1 point
  27. An invite to create an account has been sent to the provided email address.
    1 point
  28. I think upgrading your one VPS would be the better choice rather than having two VPS. One thing that I noticed is you're still using Ubuntu 20, so as long as all of your software supports it, I would recommend upgrading to Ubuntu 22 in addition to the hardware upgrades. We've had a lot of people run into issues trying to update 20 to 22 on their own so we recommend backing up everything, and then wiping the VPS and installing Ubuntu 22 directly. If that all sounds good to you here is the link to set up a new subscription https://heliohost.org/vps/pay/?code=z5fparWIrV4z5ImA and let us know when you have taken a full backup of everything and are ready to go.
    1 point
  29. Hi Tony. I'll escalate your request so Krydos or another VPS admin can help you.
    1 point
  30. Yeah, I'm no expert on Indian politics, but from my point of view it seems like your government is hell-bent on isolating itself from the rest of the world to prevent any rupees from going anywhere other than staying inside India. We can all see how well that has worked for North Korea.
    1 point
  31. The Python module dnspython has been installed as well.
    1 point
  32. Happy Easter everyone! If you're not familiar with Christianity the meaning of Easter is to celebrate the resurrection of Jesus after his death by crucifixion. Therefore, I think this is a fitting day to celebrate the resurrection of HelioHost as well. Last year we were surprised to learn that our cPanel licenses that we've been using for 16 years were revoked and they tried to extort us for over $17,000 which we obviously can't afford because we provide free hosting. We quickly made a new partnership with Plesk instead, and began trying to upgrade our servers to use the new control panel. Clearly there have been a lot of issues since then, and unfortunately the work still isn't fully complete. This process has already taken an unacceptably long time so we've decided that the time is long overdue to start moving accounts to the new control panel. Since not all of our services are currently available on the new server we will be giving each user a choice whether they want to move now, or continue to stay on the broken cPanel for a while longer. For instance Java, Django, Flask, and some other things aren't available on Plesk yet, but we do plan to add support eventually. If you have questions about what is or is not available feel free to ask on the forums in this news post. You can check your place in line to be moved at https://www.heliohost.org/eta/ or improve your position with a donation if you wish to. If there is a feature that you need on Plesk for your website to function please let us know so we can prioritize the features that the most number of people need. Part of this decision to start moving accounts is due to Johnny being taken offline. We will be monitoring the load on the new Plesk server, and as long as we have space to fit more websites we will be upgrading existing Johnny and Ricky accounts to Tommy for free for being so patient during this excessively long upgrade process. Once we have all the existing accounts taken care of we will open new registrations as well. If you have any questions feel free to ask. Thanks for being a HelioHost user.
    1 point
  33. I wonder what cP is thinking right now now that we dropped them in under 24 hours. cP: "Hey these guys have been a 16 year customer and we're losing money on them, they'll just pay up if we demand 17k no matter how small they are" HH: Switches to Plesk. cP: *pikachu face* (if they had done any research on us, they'd realize we quite literally can't afford their product). As for why cP is so expensive nowadays, digging shows that apparently they'd gotten bought back in late 2018 by a VC firm...which explains the massive price hikes they had. VC firms basically exist to extract as much money as they can from an acquired company. Either it becomes extremely profitable (often at the expense of its customer base) and they ride the gravy train for a while then sell it, or they fail at making it profitable, in which case they squeeze what they can out then pile debt from other investments into it and let it go bankrupt (see Toys r us).
    1 point
  34. On a VPS you get the entire server to yourself. By default it's just a bare operating system with SSH command line access, but you can install any web based control panel you want except for cPanel. If you install cPanel and pay those bastards a single cent I will delete your VPS myself. One popular configuration is Ubuntu 20 operating system and Hestia free control panel. You can of course do everything from the command line too without a web based control panel. In that case you would just install a web server, such as Apache or Nginx, and then you would need to install Postgresql and import your databases in, and you would need to install a php version as well. Control panels can make all that easier to manage by installing it all for you. Feel free to do some research on control panels before you submit your vps request. Some control panels only work on certain operating systems so you would need to select the custom option, and choose your os. Ubuntu 20 with Hestia does support Apache, Postgresql, and PHP which you use now.
    1 point
  35. Yeah...that's not surprising. HelioHost does not tolerate phishing activity of any type, whether it be phishing websites, emails, or the sale or distribution of software for phishing. Can you explain what you were planning to do with it?
    1 point
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