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Showing content with the highest reputation since 04/28/2022 in all areas

  1. I communicated that concern to Krydos on Discord last year. I think it happened at a fairly early stage. https://letsencrypt.org/docs/rate-limits/ If you need specific steps to issue an alternative certificate, we may be able to show you the steps. It can be dealt with in Plesk's control panel.
    2 points
  2. Thank you for the donation. You're now #1 in line to be moved. https://www.heliohost.org/eta/?u=mrj You can expect the email in about 20 hours or so is usually when I send them.
    1 point
  3. There you go root@tommy [/home/krydos]# dig +short TXT @ns1.heliohost.org professorparticular.info "google-site-verification=bhyVggNTBQdJbsx61pw-5Ypvii1LesLuzoJMzYhJpqI" "v=spf1 ip4:65.19.143.6 +a +mx +ip4:64.62.211.134 ~all" root@tommy [/home/krydos]# dig +short TXT @ns2.heliohost.org professorparticular.info "v=spf1 ip4:65.19.143.6 +a +mx +ip4:64.62.211.134 ~all" "google-site-verification=bhyVggNTBQdJbsx61pw-5Ypvii1LesLuzoJMzYhJpqI"
    1 point
  4. For the google site verification are you talking about your heliohost.org domain, or your .info domain? For Cloudflare it can only be used with your .info domain. Domains ending with heliohost.org can't use Cloudflare. For your .info domain just log in to whatever site you purchased it from and change your nameservers there.
    1 point
  5. Try logging in to SFTP now: Protocol: SFTP Host: tommy.heliohost.org Port: 1342 Logon type: Normal User: gmpintus <---- must be all lowercase Password: <what you just entered into the password page> Let us know if you have any problems logging in.
    1 point
  6. Yes, we can. Since we don't have licenses anymore the process isn't automatic, but you can submit a new password at https://www.heliohost.org/password/ and then let us know when that is done and I can manually assign the new password to your account. The password page instantly hashes your password and stores it securely so no one, not even me, will ever see it in plaintext, but like I already said you won't be able to login with the new password until I manually assign it.
    1 point
  7. Thanks for the donation. There you go https://www.heliohost.org/eta/?u=drdarkdk
    1 point
  8. Of course! Upload the new certificate to /home/gmpintus, and we can install it for you. Please do not upload it to public_html. Most people use ZeroSSL to create their free 90 day SSL certificate, but you can also use Let's Encrypt or any other SSL provider. Let us know if you need additional assistance.
    1 point
  9. The VPS you purchased was 100% functional and had 100% uptime during the time that you were using it. We don't monitor if you're actually logging in and a lot of people set things up and then don't log in for months at a time because they don't need to as long as the payments are good the VPS will continue to be online. It was your choice not to contact support for help, and it was your choice not to use it for some reason even though it was working perfectly, and it was your choice to continue paying for it even though you couldn't figure out how it worked. The memory you were using couldn't be sold to anyone else while you were using it and it's not possible to return that memory that you used for several months. If you had canceled sooner we could have sold that memory to someone else. You were using a dedicated IP for several months that we couldn't use for anything else. You were using hard drive space on our server that we couldn't use for anything else. Since your VPS was powered on it was also using CPU time that no one else on the server could access while your server was using it. You have been refunded for the unused portion of your subscription, and your subscription was canceled promptly as soon as you asked. It's standard policy for all companies to not return the cost of services that were used because it's not possible to unuse the service and return time to us. If this was a product like a pair of pants or something you could return the product to us and we could resell it to someone else, but this isn't a product it's a service and there is no way for you to give back what you used.
    1 point
  10. Since you were on Johnny your account can't be transferred, so we will give you a brand new empty account on Plesk and a free upgrade to Tommy. Since new account creation hasn't been implemented yet there is no ETA. As soon as new account creation is implemented the ETA page will show your position number and estimate date when you will receive the email invite to create a new account. EDIT: To answer your question more directly, I looked at the database and you're #1011 in line to create a new account.
    1 point
  11. There you go https://jeep.cj7limited.nl/ Yeah, we've been having a lot of issues with certain .htaccess syntax not working under Plesk. Still working on getting that functional. For now just comment out lines that cause an error I guess. I'll make a news post when we get that figured out.
    1 point
  12. Yeah, we'll make a news post. You can follow us on Facebook, Twitter, Discord, RSS news feed, our homepage news feed, or just check the forum news section occasionally.
    1 point
  13. There you go root@tommy2 [/home/krydos]# dig +short A @ns1.heliohost.org keibee-it.com 65.19.141.77 root@tommy2 [/home/krydos]# dig +short A @ns2.heliohost.org keibee-it.com 65.19.141.77 People who were transferred early on, only their main domain would get moved to Plesk. That has been fixed now and all domains get moved to Plesk when your account is transferred. Now that your .com is hosted on Plesk you should be able to install a Let's Encrypt certificate for it as long as it's not a wildcard certificate. Let us know if you have any problems with anything else.
    1 point
  14. Plesk uses both Nginx and Apache at the same time. Nginx is a reverse proxy sitting in front of Apache and handles all of the static content and html and caching. Apache handles all the heavy lifting in the background. It uses a bit more memory to have both enabled like this but it should give much better performance. We'll see how it scales up to handle hundreds of accounts though.
    1 point
  15. Yeah, we've had a few problems with .htaccess like this. I'm still looking into why exactly. I've tested FTP, FTPS, and SFTP and they all work for me. One difference that might be messing you up is SFTP is on port 1373 now. On the old Tommy it was port 1342. The reason we changed it was because the SFTP port was a constant cause of confusion for people because all three servers had a different port Tommy=1342, Ricky=1312, and Johnny=1373. So people would search on the forum and find the port of a server that they weren't on and it would obviously not work. To simplify things going forward with adding more and more servers we're just going to keep SFTP on port 1373 for all the servers. Let us know if you find anything else that doesn't seem to be working right.
    1 point
  16. There you go https://www.heliohost.org/eta/?u=pofbatto
    1 point
  17. If you're using Cloudflare or some other external DNS provider, yes. If you're using ns1/ns2.heliohost.org they will be updated automatically during the transfer process.
    1 point
  18. Archived accounts are not eligible for transfer because the transfer script requires an actual cPanel account to import. It can't import an archive (cpmove file). I'll pass this to Krydos since I'm not sure exactly how this is being handled, but I would imagine the solution will be an invite once we open registration and start creating new accounts.
    1 point
  19. One point about that: If you use plain FTP, it must actually be plain FTP (the important one is "no encryption" as moneybrz shows in his picture). If you use the "quick connect" or similar in Filezilla instead of adding the site and setting it up completely, it will default to FTP over explicit TLS, which is not supported.
    1 point
  20. If you upload files to cPanel and then get moved to Plesk the new files and changes will transfer over so feel free to continue trying to update your site as best as you can. We will not be restoring the backups we made a month ago onto the Plesk servers. Those were just provided for anyone who wants to download a copy of everything. We will be copying directly from the broken cPanel server straight into Plesk.
    1 point
  21. Yeah...that's not surprising. HelioHost does not tolerate phishing activity of any type, whether it be phishing websites, emails, or the sale or distribution of software for phishing. Can you explain what you were planning to do with it?
    1 point
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