Jump to content

Leaderboard

Popular Content

Showing content with the highest reputation since 02/19/2024 in all areas

  1. Added. Please be sure to configure DNS if you haven't already. The domains may take up to 2 hours to start working.
    1 point
  2. Domains removed. The webmail and mail subdomains are reserved names used for your domain's email service. It is possible to add the webmail one I believe if you want to override its purpose, but its not generally good practice as it breaks access to Plesk's webmail.
    1 point
  3. media.orcagroup.top has been added. mail.orcagroup.top cannot be added because it already exists and handles the emails sent to your website. Krydos or someone else can give more info about this. Also krydos or another root admin has to remove the domains for you.
    1 point
  4. We don't host that domain. https://dnschecker.org/#A/dosprn.com If you want to host dosprn.com with us either Set your NS records to ns1.heliohost.org and ns2.heliohost.org OR set your A record to 65.19.141.67 and your AAAA record to 2001:470:1:1ee::2009 You don't have to do both, just one or the other. The advantage to option 1 is we can create all the other DNS records for you like MX, SPF, DKIM, DMARC, TXT, etc. if you don't know what you're doing. The advantage to option 2 is you can create all those records without an admin helping you if you're an advanced user and already know how to do all of the DNS stuff. Once we host that domain you will be able to install SSL on it.
    1 point
  5. Domain name: https://stasi.heliohost.org/ Username: stasi2 Server: tommy2 Since sometime earlier today, my site has been returning HTTP 500 Internal Server Error, and returning the following in the error log:— [Thu Mar 14 05:22:24.339293 2024] [fcgid:warn] [pid -----:tid ---------------] (104)Connection reset by peer: [client ---.---.---.---:-----] mod_fcgid: error reading data from FastCGI server [Thu Mar 14 05:22:24.339375 2024] [core:error] [pid -----:tid ---------------] [client ---.---.---.---:-----] End of script output before headers: index.php I was able to access my site fine earlier today, and first noticed this error about an hour ago, though I don't know exactly when it started. I'm sorry to bother you with this issue, since I don't see any other reports about it, but since no changes were made to my site on my end in the time between it working and not, I'm inclined to believe the problem might be somewhere on your end. Please let me know if there's anything else I can do or with which I can provide you.
    1 point
  6. Hi ! got 500 error on any php script, including "Hello world" simple script, since Thu Mar 14 04:21:10 Error_log : [Thu Mar 14 04:21:10.041187 2024] [core:error] [pid 30672:tid 140669255358208] [client 17.241.75.154:40454] End of script output before headers: index.php No error on pure html files.
    1 point
  7. Also, considering the domains requested, please be aware that Wordpress usually gets the user suspended for high load, so I would advise not using that for your blogging software.
    1 point
  8. We have an exception in our multi-account detection for these two accounts now.
    1 point
  9. Our system tells users apart by the device and network you log in from. If you share a computer or network, you're considered one person to our system. The account irlhaiku has been unsuspended. I'll let Krydos decide on the other one.
    1 point
  10. Remote access enabled. host=65.19.141.67 port=5432 username=bpharoah_admin dbname=bpharoah_retrodb password=<set in Plesk>
    1 point
  11. Try deleting everything in /home/ppblk.space/chat.ppblk.space/ and run the installer again.
    1 point
  12. This support request is being escalated to our root admins.
    1 point
  13. I didn't forget anything, thestreetartlist never mentioned what port it was running on, so I just assumed it was some already open port. Anyways, outbound 27017 has been opened on Johnny. Does it work now?
    1 point
  14. Basically what MoneyBroz said. Your public IP address is changing too frequently. Cellular internet, cell phones, and some anonymizing software like Cloudflare Warp and Tor that are designed to frequently use different exit IPs will cause this. If you're not using any of those, try a VPN whose IP doesn't change frequently and see if it works properly.
    1 point
  15. It will keep logging you out when your IP address is continuously changing in a short time period. Try using a VPN that doesn't change your IP address constantly.
    1 point
  16. The MongoDB module has been installed on Johnny's PHP 8.2 https://php82.krydos2.heliohost.org/ Let us know if it works.
    1 point
  17. The reason I ask is because I've been considering providing MongoDB hosting on our own servers so people don't have to use remote databases. It seems to be a pretty popular database system, but I haven't used it at all myself. I suspect it would be a fairly sought after feature if we were able to start supporting it. Installing it and maintaining it would definitely be a learning experience for me and I love learning new things, especially stuff related to hosting and computers in general. As far as getting logged out, if it happens in less than a minute or so it's probably because your IP address is changing. Plesk hates it when your IP changes and it logs you out, sometimes only after a few seconds. If you get logged out after 30 minutes or so, then that's just by Plesk's design. If you install PhpMyAdmin or Adminer in your httpdocs folder you can set the logout timer to whatever you want. For example, https://stackoverflow.com/a/64480479 https://stackoverflow.com/a/11858297
    1 point
  18. The firewalls on VPS are off by default when it is built. So it is only active if you enable it. Since you're running the database inside Docker instead of directly on the VPS you have to allow the remote connection twice. Once it get outside the Docker container, and then again to get outside the VPS. If you install PostgreSQL directly it's a little easier and you only have to allow it once instead of having two layers. This link should help you https://stackoverflow.com/a/37704532 If after reading this stackoverflow you still have questions, let us know.
    1 point
  19. There isn't an ETA of when this will be implemented. A news post will be made when it is implemented again.
    1 point
  20. Added. Please ensure DNS is configured properly. Domain may take 2 hours to start working.
    1 point
  21. Krydos would be the one who would know more about vps issues.
    1 point
  22. I assume you're connecting from your PC and not from something else that's running on the VPS? If so, do you have a firewall configured on the VPS and is port 5432 open inbound through it so the connection can reach the pg server?
    1 point
  23. SPF, DMARC, and DKIM have been set up for the domain conectaev.com. Try sending another test email and if the score is less than 10/10 post the link to the full report so we can help you fix any other errors that there may be.
    1 point
  24. This support request is being escalated to our root admins.
    1 point
  25. Domain has been added.
    1 point
  26. Solved by PM. For those who might read this, all of these are possible on Lily, but we have to set it up.
    1 point
  27. Yes we can host this. Just keep in mind the following: Lily has NO CONTROL PANEL. Options in Plesk on Johnny will have no effect on Lily. The requirement for Plesk exists because of databases and email (in the past DNS was also dependent on the other servers, but that changed when we switched to Plesk). The only access you get is FTP. You configure IIS using the web.config file. App pools are restarted by creating flag files and waiting. Lily can host .NET 4.8, 5.x, and 6.x. PHP 5.3 through 8 are available by request. Lily has its own MySQL available, or you can use Johnny's mysql by enabling remote access to the database. If you need email mailboxes, you'll need to use the email on Johnny's Plesk. PHP can use mail() with the caveat that the emails will originate from Tommy (yes, it uses Tommy even though your accounts are on Johnny and Lily). ASP.NET apps will need to use SMTP against a Plesk server to send email. Standard email limits apply. You can have up to 10 domains on Lily, but be aware that a domain attached to Lily cannot also be set up on Plesk at the same time. Usually I create a subdomain for lily (e.g. if your domain is something.heliohost.us, your lily account will be at lily.something.heliohost.us). Disk space on Lily is separate from Plesk since they're different servers, so you have 1000MB on each account. Lily accounts are subject to the same terms of service as your Plesk account. Do you want me to create you a Lily account?
    1 point
  28. He will reply here when he sees this.
    1 point
  29. wolstech would need to create an account for you on Lily. It acts as an addon for your existing Johnny account. Lily also has php support (don't know what the newest version is). He should be on in a few hours.
    1 point
  30. Removed. If any of your files got lost in the process I created a full backup before I changed anything that you can download from https://heliohost.org/backup/ if you need it.
    1 point
  31. I don't need to use wordpress, I'm going to delete it from the services, I'm creating my own system with chatgpt, thanks a lot
    1 point
  32. Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress. Something that might help is this wp2static plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you. If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.
    1 point
  33. Apologies for the delays on this one. We have to change that on our side, there is no way for a user to change their document roots themselves. That domain has been updated to use /api.devhabbo.com/www as the docroot. Also, since you mention nodejs, be aware that long-running nodejs applications are a leading cause of load suspensions. If you can, use passenger so the application starts as needed. Once you start your application, monitor your load here to avoid a suspension: https://heliohost.org/load/
    1 point
  34. Try resetting the password at https://heliohost.org/reset/
    1 point
  35. That account's renewal failed (probably due to load if I had to guess). Krydos will need to take a look at it as it did not remove the inactivity page from your account and you can't log in even though the account system shows it as active. There's also no log entry showing it renewing...
    1 point
  36. In the helionet wiki they showed a tutorial about how to get a free SSL in Zerossl. Now Zerossl is their own certificate company and doesn't provide more than 3 90 day certificates (or 1 90 day certificate renewed twice). But now you can get either unlimited 90 day GoGetSSL certificates from: https://freessl.space/ or you can get unlimited CertCloud certificates from: https://freessl.org/. Those unfortunately don't support wildcards or multidomains (a paid addon). If you want one that supports wildcard SSL then you can use the automated certificate bot from: https://www.win-acme.com/. They support multidomains and wildcards so you can get unlimited Zerossl issued SSL (or let's encrypt) for free.
    1 point
  37. I tested installing Laravel through Plesk on Tommy and it worked just fine for me. You must have corrupted your account somehow. I created a full backup which you can download if you need it from https://heliohost.org/backup/ You have 4 options: Reset your account to the default settings, which includes deleting all of your data, but this would fix Laravel. Install Laravel manually without Plesk's help. Switch to a VPS and use the Docker deployment of Laravel. https://heliohost.org/vps/ Use something other than Laravel on your existing, albeit broken, account. I recommend option 1, since it's likely that Laravel isn't the only thing broken on your account, but that requires a lot of effort from you to restore all of your websites from backups.
    0 points
×
×
  • Create New...