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Showing content with the highest reputation since 07/03/2021 in all areas

  1. Less than 24 hours later we have already managed to negotiate and sign a contract with Plesk that is even better than the one we had with cPanel. It's going to be a lot of work to rebuild everything with Plesk, but in the long run this will be a good thing to get rid of cPanel. Plesk can run on Windows and Linux so we will be able to offer a unified system that includes all of our existing Linux servers as well as our Windows server Lily. Since Lily will have a real control panel it will make it much easier to create an account on her and give easy access to many more people to develop their websites for free using Microsoft's ASP.NET. Plesk is excited to be given the opportunity to supply the control panel that we use to provide much needed assistance to thousands of students, the underprivileged, and small businesses around the world that cannot afford to pay for hosting. Part of the contract includes our permission for Plesk to feature our logo, our mission, and our success stories on their website. Honestly, we couldn't have even hoped for something more perfect than this. It's going to take some time to get everything switched over though. Now that we have a new contract for a control panel our next highest priority will be backing up everyone's account. Then we will wipe Tommy and rebuild him using Plesk, and begin restoring accounts. After that will be Ricky, and Johnny. In the meantime you might consider a VPS to keep your site online using the same domain that you have now. You can find the VPS signup page at https://www.heliohost.org/vps/ Let us know if you have any questions or need help with anything during this painful transition. Thanks for being a member of the HelioHost community.
    12 points
  2. On a VPS you get the entire server to yourself. By default it's just a bare operating system with SSH command line access, but you can install any web based control panel you want except for cPanel. If you install cPanel and pay those bastards a single cent I will delete your VPS myself. One popular configuration is Ubuntu 20 operating system and Hestia free control panel. You can of course do everything from the command line too without a web based control panel. In that case you would just install a web server, such as Apache or Nginx, and then you would need to install Postgresql and import your databases in, and you would need to install a php version as well. Control panels can make all that easier to manage by installing it all for you. Feel free to do some research on control panels before you submit your vps request. Some control panels only work on certain operating systems so you would need to select the custom option, and choose your os. Ubuntu 20 with Hestia does support Apache, Postgresql, and PHP which you use now.
    7 points
  3. I wonder what cP is thinking right now now that we dropped them in under 24 hours. cP: "Hey these guys have been a 16 year customer and we're losing money on them, they'll just pay up if we demand 17k no matter how small they are" HH: Switches to Plesk. cP: *pikachu face* (if they had done any research on us, they'd realize we quite literally can't afford their product). As for why cP is so expensive nowadays, digging shows that apparently they'd gotten bought back in late 2018 by a VC firm...which explains the massive price hikes they had. VC firms basically exist to extract as much money as they can from an acquired company. Either it becomes extremely profitable (often at the expense of its customer base) and they ride the gravy train for a while then sell it, or they fail at making it profitable, in which case they squeeze what they can out then pile debt from other investments into it and let it go bankrupt (see Toys r us).
    4 points
  4. If you think he's joking, go right ahead.
    4 points
  5. Tommy and Ricky are both done backing up, and links to download the full backups have been emailed to all of the active accounts. If you didn't get an email for some reason you can download your backup from https://www.heliohost.org/backup/ If you're having trouble downloading your backup let us know and we can help. The backup files contain all of your files, databases, emails, and all of your cPanel settings. If you need any help extracting the information you're looking for from your backup let us know and we can help with that as well. Johnny is now backing up, and we expect that process to take about 3 days to complete. Since Tommy is done backing up we will be taking him offline soon to start installing Plesk.
    3 points
  6. Considering all of us here are heavily anti-Wordpress, I doubt that will happen. If anything, we'd probably fix it by banning it.
    3 points
  7. One of the clauses in the contract I signed with Plesk stipulates that they have to give us 30 days prior written warning if they want to revoke our licenses. They seem really excited to supply the non-profit licenses for us though so that probably won't happen.
    3 points
  8. The backup drive resize on Cody has finished successfully and our main heliohost.org website is back online. Now that we have the space prepared to hold all the backups Tommy is now processing through all the accounts and backing everything up. When Tommy is finished we will make another news post letting you know how you can download your backup. Since the main website is back online you can now signup for a VPS if you want to have a server ready for when we take Tommy offline to rebuild him with Plesk. Let us know if you have any questions.
    3 points
  9. I've actually been looking at Plesk for years ever since we set up Lily, but obviously the control panel is the foundation of an entire web hosting company so switching is a massive undertaking. There are very few control panels that run on Linux and Windows. Some run on just Windows, and most run on just Linux, but not both. Plesk will allow us to have both Linux servers and a Windows server and it will tie everything together. I would love to go with free and open source, but as far as I know only a few open source projects have experimental support for Windows hosting so far. As soon as I contacted Plesk asking them if they could help us, they literally dropped everything they were doing to get us a contract to sign before I changed my mind and looked elsewhere. Plesk, unlike cPanel, realizes that a verified and experienced non-profit with the purpose of providing free hosting is a gold mine for public relations. It's actually part of the contract that I signed that we have to let them put our logo and story on their website. This will make them look really good, and they know it. Plus as a free host we attract a lot of people who are new to hosting, and have zero experience with any control panel. Over the years we have gotten literally hundreds of thousands of people hooked on cPanel. When they move on to paid hosting they make sure that cPanel is available before they signup because that is what they know and love from using it here. Now we can get all those people started on Plesk instead. 100% without a doubt cPanel thought that we couldn't survive without them, and we would just give up and hand over the $1442 per month to keep their licenses. Absolute pure greed. If the reason was anything other than money they wouldn't have just said "you can buy full licenses".
    3 points
  10. A few hours ago, with absolutely no prior warning, cPanel unexpectedly revoked all of our licenses, and are now trying to charge us over $17,000 per year to renew them. Obviously since we're a non-profit funded by donations we don't have anywhere near that money to pay their ransom. If you try to log in to cPanel it will give you errors and not let you log in. It looks like FTP is still working though so we strongly recommend you log in and recover your files that way while you still can. We've been a faithful cPanel license holder since 2005, and over the past 16 years we haven't had any issues with them at all until today. Our servers are all inexorably intertwined with cPanel/WHM and all the customizations and systems we've written over the years are worthless without cPanel. We're not entirely sure what we're going to do at this point. EDIT: Please read this next
    2 points
  11. There are some surprisingly good free VPS deals out there, both short and long term. You'd want to avoid ones that don't come with an IP v4 address though. Oracle's Free Teir is pretty amazing. If you pick their ARM-based VPS you apparantly get four "OCPU" cores with 24 GB RAM between them, 200GB+ storage, two IPv4 addresses, and 10 TB outbound data per month, with no expiry date. Detailed specs. However when I tried to sign up it failed, apparantly due to a problem with confirming my identity via my Visa Debit Card (which is required even though they don't charge unless you use their paid services). That's probably because I'm Australian though, and the exact same thing happened when I tried to sign up for AWS's free VPN years ago. Support aren't interested in helping (though at least Oracle's support replied to me, AWS just left me hanging).
    2 points
  12. This answer is decentralized, as many people have written it, but these topics and comments already exist. The answer I know: The account will be deleted once when the administrator installs Plesk. This will cause a few days down. Tommy will soon be down. Next is Ricky, then Johnny. It is foretold that this work will take days. Tommy users have already received an email from HelioHost. It has a link where you can download the backup. Everything that cPanel managed is there. Of course, you can back up using SFTP before you receive the email. If you are using something other than Tommy, you still have days to back up. Details of 2 items so far: HelioHost chose Plesk because it can be installed on Lily, which runs Windows Server. This almost eliminates other options. Root administrators and moderators may provide a little more information on this. Details: Yes. That is the correct: "Free hosting for everyone." This should not change. However, I also know that HelioHost is considering new options. It will be revealed soon. (already have a $4 VPS option) Details:
    2 points
  13. The Cody server, which hosts our main heliohost.org website, will be down for a bit because we're increasing the size of the backup drive to accommodate the addition of all the Tommy, Ricky, and Johnny accounts that we will be saving into our backup system soon.
    2 points
  14. Sorry about that. The VPS signup page is really new, and only 2 people have used it so far. I added NO_SHIPPING to the code which should fix that issue. Let me know if you're still having issues. Thanks for letting me know about it. Thanks for testing our Facebook donations. No one has ever donated via Facebook before so I'm not sure how the fees will compare to Paypal. However, for VPS it would be best to use the actual VPS page because it sets up a subscription that autobills on it's own. With a Facebook donation it doesn't automatically update the expiration date in the database, and I'll have to manually track it.
    2 points
  15. https://www.heliohost.org/vps/ Due to the hard drive raid rebuild after the power outage we were forced to close new VPS signups for a while, but now they are reopened with a brand new, hopefully less confusing, signup page. Let us know what you think.
    2 points
  16. You have to type your username, not your email address into that delete script.
    2 points
  17. Any estimate on the timeline for ricky? If it'll be a while, I could cobble together a short "howto" outlining how I've been managing my ricky site via sshfs. It will only work for folks using linux desktops, but if it encourages anyone to leave the Evil empires of Cupertino and Redmond, all the better! -Jeff
    1 point
  18. We are already underway in the installation process of Plesk.
    1 point
  19. You are correct about this, I split it off. @sylvainNext time, please create a new topic. Thank you.
    1 point
  20. We're going to try to do a zero downtime transfer for the Tommy accounts to the new Plesk server. It looks like it might be possible, and we'll make an official news post when we know for sure that it will work.
    1 point
  21. It's hard to estimate because we've never installed Plesk before. It may take some time before we can have everything set up correctly. What server are you on? Tommy will be switched over first. We will be transferring the existing accounts so you won't need to register again.
    1 point
  22. Thanks! Also, for those who do need features not on our free shared host offerings (like shell access or the ability to run custom apps like a game server), our paid VPS offering starts at only $4/month too, much cheaper than GoDaddy, whose closest comparable VPS is almost $20/month. We're planning to upgrade our servers in the near future too with additional capacity, and down the road after this cP/Plesk fiasco blows over we hope to offer an ultra-low-cost paid non-VPS option as well.
    1 point
  23. What @infantex said is exactly how its done by pretty much all. For example, even heliohost.org itself works like that (where the name server ns1.heliohost.org is a subdomain of the domain being configured). The IP address of a valid name server for the domain is needed at the registrar ]when the NS points to a subdomain, just so DNS has an idea where to start looking. These records are known as a "glue record", and internally are just a plain A record. If you're curious about the logic behind it and why you need to set up your DNS this way when you host your own name server on your VPS: https://ns1.com/blog/glue-records-and-dedicated-dns
    1 point
  24. If you want to gamble on Tommy being back in a month, perhaps you could sign up for a one-month trial at Linode or some similar service? They provide pretty decent VPSes. If it's a long-term open source project, you could also apply for free hosting at Fosshost. I'm not sure how strict they are, but it might be worth a shot. I don't think they're interested in short-term operations though, and there's a submission process you have to go through. I've also used Byethost in the past; they have a cPanel-based setup although it seemed slightly shady and they try to push you to upgrade to Hostinger, whom I think are their partners. Speaking of which, if you're willing to spend a couple of dollars just for the month, Hostinger has mildly restricted plans starting at $1.39/mo. Nothing perfect, but they might be able to keep you running till Tommy's back. Good luck!
    1 point
  25. Yes, Hestia is what we recommend for our VPS if people want a free control panel. We decided to go with Plesk because it will run on our Windows server as well as our Linux servers.
    1 point
  26. It's a challenge, the possibility to learn new things and writing articles for my website, that could help others... The offer of a 3-4 days trial is some kind of "sign of heaven", as my "sponsor" left for Italy this morning. Thus, if you set up my VPS on Wednesday, I could pay on Saturday, when he'll be back. This independently of if I keep the VPS or not; consider it as a donation, my way to say thanks and show my admiration.
    1 point
  27. Removing those quotation marks fixed it. Someone just signed up for a VPS and their subscription says it will continue billing each month rather than billing once and then stopping.
    1 point
  28. so i can backup all databases by just doing this here and it wont ruin your backup process in any way at all? http://jafty.com/blog/installing-phpmyadmin-using-ftp/
    1 point
  29. Unless Krydos has the link to the backup, there is no way to get this until Ricky's backups are made. I personally looked and rn all I see are 4 backups in the database. I would wait for Krydos to finish first.
    1 point
  30. Until we have Plesk working, email is not available. It'll probably be a month before we have a working server again as they require a full rebuild. Balloons posted the news above. If you need email in the meantime, you may want to use an external email provider (any service that allows custom email domains should work, Zoho and Yandex have both been mentioned in the past as choices that work). A VPS is also an option, but getting an email server installed and working without a control panel can be a challenge (though definitely possible, at least one person here has done it).
    1 point
  31. Plesk supports both Apache and nginx. https://docs.plesk.com/en-US/obsidian/administrator-guide/web-servers/apache-and-nginx-web-servers-linux/apache-with-nginx.70837/ Perhaps some users need .htaccess, so Apache will continue to be the main operation. However, the administrator seems to be thinking about the possibility of introducing nginx. Certainly, the processing speed has a merit for the entire server.
    1 point
  32. I liked cPanel better. (aside from them jacking heliohost) anyways Plesk has a demo page if you want to check it out. https://docs.plesk.com/try-plesk-now/
    1 point
  33. But still I have a question? Why Plesk and not something like Directadmin or Cyberpanel (a free open source panel)?
    1 point
  34. As time is critical to migrate to Plesk, I offer my "sysadmin" time if needed let me know if I can be of any help . And for the community member who can have their website "static" I can offer them a temporary "hostless" solution the time Tommy is rebuild as long as the DNS records of their site can still be updated ?
    1 point
  35. https://www.helionet.org/index/topic/44330-new-partnership-with-plesk
    1 point
  36. I am pretty sure that this is not the end
    1 point
  37. Deleted. Jenova, archived accounts can't be deleted by that script. It only deletes active accounts.
    1 point
  38. I had someone else PM me about this upgrade potentially breaking things as well. I agree we should not upgrade to 10. Considering Johnny is meant to be the test server, I feel like it would make more sense to upgrade Johnny to 10 instead and maybe put Tommy on 9.x, especially since 9 is mostly backwards compatible and 10 isn't.
    1 point
  39. I think it's somehow based on the URL, and cPanel's default theme is Paper Lantern and they include it inside the URL.
    1 point
  40. I moved your account to Johnny, enabled java for you, and deployed your .war http://ds3cheatersblocker.heliohost.org/cridus_ds3cb/ Let us know if you need help with anything else, and as we said in the news post as soon as Tommy is done you can move back if your .war will support Tomcat 10.0.
    1 point
  41. Auto SSL can take up to 24 hours to take effect, so you might just have to give it some time. As for your main domain, it seems to work fine. You might need to clear your cache, or the contents of the domain's "public_html" folder.
    1 point
  42. Hey there. I'll escalate your request for the administrators to take a look at.
    1 point
  43. The .heliohost.us subdomains don't require registration on a registrar at all. You just specify one when you sign up and you get it automatically. If you have a different domain on your account already and want to change it to one of our free subdomains, let us know and we can make that happen
    1 point
  44. Permission for a personal and a business account granted. Before I unarchive anything, do you need a backup of the Johnny account?
    1 point
  45. I moved your Johnny account to Tommy. Thanks for the donation.
    1 point
  46. Looks like spam to me.
    1 point
  47. It's actually kyrios21_L_portfolio and kyrios21_DB. Remote access enabled.
    1 point
  48. This support request is being escalated to our root admins.
    1 point
  49. I'm from Japan. 🗾 Did you plan to go to Tokyo? 🗼 I will also see it on my PC. It seems that many people from Asia use HelioHost, but few on the HelioNet forums. Sign-up update time UTC 0:00 is morning in Asia. It will be easy to sign up. 🌅💻🥪
    1 point
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