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Showing content with the highest reputation since 03/22/2024 in Posts

  1. Both Johnny and Tommy now have fully licensed Softaculous available to everyone to install the latest version of 459 different software packages with just a single click. If you're not familiar with Softaculous it automates the installation of most popular software with the latest version, and can help you easily stay up to date as well. Since we offer free hosting we attract a lot of people who are new to web hosting, and installing some software can be very confusing if you don't know what you're doing. With Softaculous you just pick the software, enter a few variables, and click install. When we switched control panels we canceled our Softaculous subscription because Plesk comes with a built in software installer, but after using it for a few years we found it to have very out of date software, and not very many options. We recently reached out to Softaculous and they agreed to give us a non-profit discount to help us fulfill our mission to provide high quality, free or low cost hosting options to students, small businesses, and anyone who can't afford paid hosting. We hope you enjoy it. Let us know how it works for you if you test it out.
    3 points
  2. Free signups on Johnny now reset every 12 hours at midnight UTC and noon UTC. For the last 8 years we've been offering new free signups starting at midnight UTC and staying open as long as we can, but also not allowing too many accounts to keep the uptime high. This works great for most of the world. For instance, signups reset at 4pm to 8pm in the US, 10pm in Brazil, 12am in England, 1am in France, 1am in Germany, 2pm in Hawaii, 7pm in Peru, 1pm in New Zealand, 8am to 11am in Australia, 9am in Japan, 8am in China, 5:30am in India, etc. However, between India and Germany not many people are awake when signups open. We get a lot of complaints from people living in those areas, and our responses have always been, "I had to stay up until 2am three nights in a row to get my account", or "I had to stay up until 3am to get my account", or "You could just donate $1 and get an account whenever", or "You're lucky because there wasn't even an option to donate back in the day when I got my account". Johnny has been really stable the last year since we started offering free signups again, and we feel like we can increase the number of new accounts that we give out each day. Instead of increasing the number of accounts available at midnight UTC we instead decided to offer signups twice per day to help out those people who don't want to set an alarm and wake up at 4am just to get a free hosting account. Let us know what you think of this change.
    3 points
  3. I spoke with Krydos on this, he confirmed this issue does not look to be on our end, but rather an issue with DNS propagation of the name server settings from in.eu.org. He was able to show that some servers around the world are reporting cloudns as the DNS provider, which is obviously incorrect. You'll need to contact the admins who handle in.eu.org for assistance with this issue (note that in.eu.org has a different admin from eu.org).
    1 point
  4. I'll let Krydos take a look at this as I don't see anything wrong on our end. Zone files look fine, check fine, and resolve when queried directly. He's the expert on these name servers though. I did correct missing A records for your subdomains on Cody (my fault as when I restored this for you I didn't know the DNS servers don't actually talk to each other...), but that didn't resolve the fact the root domain itself still won't resolve. As for this morning (on a different computer), I get this. The major DNS providers just return nothing at all for your domain. At work last week they returned an NXDOMAIN. C:\Users\Owner>nslookup sgnetworks.in.eu.org ns1.heliohost.org Server: UnKnown Address: 2001:470:1:1ee::3 Name: sgnetworks.in.eu.org Address: 65.19.141.67 C:\Users\Owner>nslookup sgnetworks.in.eu.org ns2.heliohost.org Server: UnKnown Address: 2001:470:1:1ee::2 Name: sgnetworks.in.eu.org Address: 65.19.141.67 C:\Users\Owner>nslookup sgnetworks.in.eu.org 1.1.1.1 Server: one.one.one.one Address: 1.1.1.1 Name: sgnetworks.in.eu.org C:\Users\Owner>nslookup sgnetworks.in.eu.org 8.8.8.8 Server: dns.google Address: 8.8.8.8 Name: sgnetworks.in.eu.org
    1 point
  5. To use CF, you just add the domain in CF, it will try to copy the needed records. If that succeeds, you can just change the name servers at your registrar to what they give you and it will work. If you want to configure manually in cloudflare, you just set the A and AAAA records for the base domain to the IPs shown in Plesk, and create a CNAME for www that’s pointed to your domain. If you need email to work, there’s additional records needed as well (an MX, and 2 TXT records for SPF and DKIM).
    1 point
  6. Unsuspended. It may take a few minutes to work. To clarify the policy for others who may read this, users are allowed one Plesk account total , not one account per server. Users cannot have an account on both Plesk servers at the same time. Also, the multiple account policy does not apply to VPSes.
    1 point
  7. Password resets are now available without admin assistance through the website at https://heliohost.org/reset/ If you forget the password for your Johnny, Tommy, or VPS account this site should allow you to set a new password after verifying your email address. For the last few years any password reset had to be emailed manually by an admin, which was a lot of work for us, and a hassle for our users. Let us know if you run into any errors while resetting your password.
    1 point
  8. We discussed this on Discord, but the database doesn't exist right now so remote access cannot be enabled, plus I also explained that PostgreSQL database name and PosgreSQL username can't be the same like they can on MariaDB/MySQL.
    1 point
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