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Both Johnny and Tommy now have fully licensed Softaculous available to everyone to install the latest version of 459 different software packages with just a single click. If you're not familiar with Softaculous it automates the installation of most popular software with the latest version, and can help you easily stay up to date as well. Since we offer free hosting we attract a lot of people who are new to web hosting, and installing some software can be very confusing if you don't know what you're doing. With Softaculous you just pick the software, enter a few variables, and click install. When we switched control panels we canceled our Softaculous subscription because Plesk comes with a built in software installer, but after using it for a few years we found it to have very out of date software, and not very many options. We recently reached out to Softaculous and they agreed to give us a non-profit discount to help us fulfill our mission to provide high quality, free or low cost hosting options to students, small businesses, and anyone who can't afford paid hosting. We hope you enjoy it. Let us know how it works for you if you test it out.

Free signups on Johnny now reset every 12 hours at midnight UTC and noon UTC. For the last 8 years we've been offering new free signups starting at midnight UTC and staying open as long as we can, but also not allowing too many accounts to keep the uptime high. This works great for most of the world. For instance, signups reset at 4pm to 8pm in the US, 10pm in Brazil, 12am in England, 1am in France, 1am in Germany, 2pm in Hawaii, 7pm in Peru, 1pm in New Zealand, 8am to 11am in Australia, 9am in Japan, 8am in China, 5:30am in India, etc. However, between India and Germany not many people are awake when signups open. We get a lot of complaints from people living in those areas, and our responses have always been, "I had to stay up until 2am three nights in a row to get my account", or "I had to stay up until 3am to get my account", or "You could just donate $1 and get an account whenever", or "You're lucky because there wasn't even an option to donate back in the day when I got my account". Johnny has been really stable the last year since we started offering free signups again, and we feel like we can increase the number of new accounts that we give out each day. Instead of increasing the number of accounts available at midnight UTC we instead decided to offer signups twice per day to help out those people who don't want to set an alarm and wake up at 4am just to get a free hosting account. Let us know what you think of this change.

We have received quite a few false positive malware reports for our website. The reason is because of the Arc.io CDN that we've been using for the last few years. When we started using it we were getting about $500 per year which is a great source of income for a non-profit, and the little blue dot in the bottom left corner was no where near as annoying as regular ads. In the last year we've made less than $15 from it though, and most antivirus programs and malware programs now report the CDN as malware. We've decided that it is no longer worth it. We can probably get more than $15 per year from donations from people who would have otherwise avoided our website due to the false malware report. There is no way to know how many people have found our website, but decided to use a different hosting provider because of this issue. We've contacted the antivirus and malware detection companies plenty of times, but they won't fix the issue on their end. One of our VPS customers can't even pay for his VPS because his computer refuses to even open our payment page, and he can't figure out how to turn off his antivirus or whitelist our website. Thanks for all the money over the years, Arc.io, but the time has come to move on. If you use an antivirus or malware product that reports our website is bad please submit another false positive report for us now that Arc.io is gone, and hopefully we can get this mess cleaned up together. Thanks!

Everyone please welcome the newest addition to our HelioHost staff, MoneyBroz. A question that we get a lot is how to get promoted to admin. You need to do exactly what MoneyBroz did by helping out on the forums and Discord with simple questions that don't require admin access. Since he continued helping out we took notice and offered to give him access to the admin tools so he can help out even more. Here at HelioHost we all started as regular users helping out like MoneyBroz, and eventually got promoted.

Even after opening free signups twice per day, instead of once per day like the last 19 years, free accounts are still filling consistently in only a few seconds in both time slots. Since the stability of Johnny is still doing great so we're going to increase the number of accounts we give away each day. As long as the uptime and speed of Johnny stays good we'll continue trying to give away as many accounts as we can support each day.

No, this is not an April Fool's joke...

Just re-install/reissue them, then wait up to two hours for Apache to restart. An issue we had with nginx yesterday broke some of the SSL certificates.

A huge thank you goes out to the anonymous donor who just gave $243 to finish the fundraiser today! We couldn't have gotten our fundraiser to 100% without the 78 other donors so thanks to you all as well. We just purchased the new server and it will be delivered to our datacenter in a few days. Ashoat is going to be visiting the datacenter to install the new server in our cabinet later this month. Once we have the new server physically installed we can begin installing Plesk and all the other software. Everyone who donated $30 or more will then be given early beta access to the new server with no high load suspensions and no inactivity suspensions.

Password resets are now available without admin assistance through the website at https://heliohost.org/reset/ If you forget the password for your Johnny, Tommy, or VPS account this site should allow you to set a new password after verifying your email address. For the last few years any password reset had to be emailed manually by an admin, which was a lot of work for us, and a hassle for our users. Let us know if you run into any errors while resetting your password.

You're going to need to find another host then.

We've simplified the signup page a bit. There were a lot of old cPanel servers and unavailable servers listed that had a tendency to confuse people. The signup page hasn't been updated since 2021 so it was overdue for an overhaul. Since the Morty fundraiser was a success, we bought the new server, we're working on getting Morty ready to go, and hope to get him released soon we've left him on the signup page. We also listed the 10 domain limit, 100 GB memory limit, and 10k CPU limit up front on Johnny and Tommy so people understand ahead of time that they can get suspended for causing too much load. We also plan on adding a more detailed table view on the signups page so people can compare all of our servers in great depth if they want to. Let us know what you think of the new changes.

Last night one of our servers locked up, and needed to be restarted. After the reboot the filesystem needed to be scanned for errors. It's an 8 TB raid array so it's taking a while to complete the scan. In the meantime several VPS are offline entirely. Also it's possible that if your VPS is working now and you try to reboot it, it won't boot up again on its own. Our backup system is also offline temporarily so you won't be able to download your full backups until the filesystem finishes scanning. The filesystem scan doesn't have a progress bar so we're not entirely sure how long it will take to get everything back online. We'll make a news post when everything is working again.

Did you create an A record called webmail? If your t goal is to make webmail.papale.my.id work, you need to create that record. The value is the same IP address as the main A record. Once you create it, you might also want to re-issue your SSL certificate in order to have the webmail subdomain included.

That account was actually on the old cpanel Johnny, but the result is the same. It's not suspended, it was deleted. An invite for a replacement johnny account has been sent to you.

Thanks for checking. We'll keep those options in mind for the next fundraiser. Thanks for the suggestion. I've never even heard of FundRazr before. We'll keep that on in mind too.

The main reason we haven't gotten any of this simple self-service stuff done is we've been trying to get all of the cPanel accounts moved over, and we didn't have anywhere to put them. We figured having a control panel at all, even if it wasn't fully functional with stuff like adding/removing domains, was better than just leaving people's websites on a broken cPanel server with no control panel at all. We actually just finished sending transfer invites out about a week ago. So, the choice last year when we started transferring people was: Wait another couple months with everyone on a broken cPanel server while we tested the domain adding and removing, and DNS functions. Start transferring people so they have access to a partially done Plesk control panel, and then when we got everyone transferred over we could work on things like adding/removing domains. The plan was to set up Tommy, start moving people over, and then test the domain adding/removing on Johnny. Before we got that fully tested we realized that Tommy was full, and we didn't want to stop the transfer process again, so we just started putting people on Johnny for the same reason as the logic above. Having a partially functional control panel is better than no control panel at all. So my point is, a new server does help because we need space for all these people, and we need space to create a test server where we can debug the domain adding/removing. We can't develop this software on a production server with thousands of people because if there was a bug that allowed people to edit other people's DNS zones, etc it would be very bad.

[Sat Apr 13 21:06:22.259951 2024] [wsgi:error] [pid 30217:tid 139907699214080] [remote 123.123.123.123:50346] mod_wsgi (pid=30217): Failed to exec Python script file '/home/ygo.helioho.st/httpdocs/flask.wsgi'. [Sat Apr 13 21:06:22.260151 2024] [wsgi:error] [pid 30217:tid 139907699214080] [remote 123.123.123.123:50346] mod_wsgi (pid=30217): Exception occurred processing WSGI script '/home/ygo.helioho.st/httpdocs/flask.wsgi'. [Sat Apr 13 21:06:22.268778 2024] [wsgi:error] [pid 30217:tid 139907699214080] [remote 123.123.123.123:50346] Traceback (most recent call last): [Sat Apr 13 21:06:22.268855 2024] [wsgi:error] [pid 30217:tid 139907699214080] [remote 123.123.123.123:50346] File "/home/ygo.helioho.st/httpdocs/flask.wsgi", line 10, in <module> [Sat Apr 13 21:06:22.268869 2024] [wsgi:error] [pid 30217:tid 139907699214080] [remote 123.123.123.123:50346] from server import app as application [Sat Apr 13 21:06:22.268901 2024] [wsgi:error] [pid 30217:tid 139907699214080] [remote 123.123.123.123:50346] File "/home/ygo.helioho.st/httpdocs/server.py", line 81 [Sat Apr 13 21:06:22.268924 2024] [wsgi:error] [pid 30217:tid 139907699214080] [remote 123.123.123.123:50346] \t\t\t\tresult = backend.Authenticator.login(username, password, hashalgo) [Sat Apr 13 21:06:22.268952 2024] [wsgi:error] [pid 30217:tid 139907699214080] [remote 123.123.123.123:50346] ^ Python is really picky about spaces and tabs. One of the reasons I hate Python.

Changed

This support request is being escalated to our root admins.

Yes we can host this. Just keep in mind the following: Lily has NO CONTROL PANEL. Options in Plesk on Johnny will have no effect on Lily. The requirement for Plesk exists because of databases and email (in the past DNS was also dependent on the other servers, but that changed when we switched to Plesk). The only access you get is FTP. You configure IIS using the web.config file. App pools are restarted by creating flag files and waiting. Lily can host .NET 4.8, 5.x, and 6.x. PHP 5.3 through 8 are available by request. Lily has its own MySQL available, or you can use Johnny's mysql by enabling remote access to the database. If you need email mailboxes, you'll need to use the email on Johnny's Plesk. PHP can use mail() with the caveat that the emails will originate from Tommy (yes, it uses Tommy even though your accounts are on Johnny and Lily). ASP.NET apps will need to use SMTP against a Plesk server to send email. Standard email limits apply. You can have up to 10 domains on Lily, but be aware that a domain attached to Lily cannot also be set up on Plesk at the same time. Usually I create a subdomain for lily (e.g. if your domain is something.heliohost.us, your lily account will be at lily.something.heliohost.us). Disk space on Lily is separate from Plesk since they're different servers, so you have 1000MB on each account. Lily accounts are subject to the same terms of service as your Plesk account. Do you want me to create you a Lily account?

We updated some dependencies on our main website last night and apparently it broke our signup process. People would all get stuck on the domain picking screen and couldn't get any further. This issue should be fixed now. If you are one of the few people affected by this issue click the validation link in your email and continue the signup process and it should work now. Let us know if you're still having any issues signing up.

For hosting accounts, there are keywords and other criteria we report on in order to prevent abuse. We explicitly don't say what they are for security reasons. For the forum, prohibited discussion would include illegal activity (e.g. how to set up phishing websites or pirate software), content that is offensive, incites violence, or is otherwise in poor taste (e.g. racism, advocating violence against someone or some group, etc.), porn or other adult content, and profanity.

Domain added, it can take up to 2 hours for it to start working.

I just killed the processes for you and turned off nodejs on your account. You can disable node or restart the app yourself in Plesk, but if the processes won't quit when commanded, a root admin would need to kill them for you.

When I did a speed test with Gtmetix I found out that my website loaded in only 1.2 seconds with a TTFB of 963 milliseconds. That is really fast considering, 1 I did not optimize the speed of my website, 2 I used WordPress, three I have a ton of different posts, and 4 this is a FREE hosting. To compare that a website hosted on a good webserver in Hostinger (a paid shared hosting plan) with nothing on it had also had a loading speed of 1.2 seconds. Thank You Heliohost for this High Quality Hosting.

We've had quite a few people ask us to implement a dark theme on our website over the years. We all love dark themes too, but there was always something more important to work on. Most of the credit for our night mode goes to Flaze who took it upon himself to recolor every page of our main website. Krydos also contributed by merging the changes into the website code, and all of our staff contributed by testing out the new theme and making suggestions on how to make it look even better. If you want to check out the new theme go to https://heliohost.org/#night and take a look around. You can always go back to day mode by clicking the little sun icon on the menu bar, or if you're using a mobile device you can find the night mode and day mode toggle at the bottom of the menu. Let us know what you think of the new night mode theme.

Added

Answered in email support. Invite resent.

That's a wolstech question. I know a lot about windows but i rarely use IIS. He could tell you way more than i could.

Domain added.

I'll escalate your request so an administrator can do that for you.

The MX records have been set again. Yes, eventually you will be able to edit DNS records yourself.

RoR is back! After we switched from cPanel to Plesk there were a few things that weren't implemented yet, and Ruby on Rails was one of them. We're happy to announce that if you want to run a website with RoR you're now able to again on HelioHost. Check out our guide to getting started. https://wiki.helionet.org/tutorials/ror Let us know if you run into any issues setting up your Ruby on Rails website.

That means your website is running out of memory. Your solution will be to remove some of the extensions from Wordpress, or better yet, not use Wordpress at all. If you use Wordfence or WooCommerce, they should be the first ones to go as they're frequent causes.

Remote access enabled.

Escalating.

This account needs to be recreated. The document roots are all missing (a bit of a pain to fix, when removing infected websites its best to remove the contents of the docroot but not the folder itself) and it's redirecting for me when I see no reason it should be (though obviously CF could be messed up). It's also an old cPanel migration account, so it had likely had a bunch of quirks from that as well. An invite for a replacement account has been sent to you. Let us know when it's recreated and we can restore your legacy .heliohost.org subdomain and add professorparticular.info back to it.

SPF, DKIM, and DMARC have been set up for the domain freemock.helioho.st. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If you get less than 10/10 link the full report so we can help you fix any other issues that there might be.

They don't fit in your account, so no. If we removed 2 and added those 4, you'd have 12 domains, which is over the limit of 10. Also, plesk uses httpdocs instead, it is equivalent to public_html. The sgads domain does not work for me, it resolves to a suspended page for a cpanel server. If it's working for you, it's probably something like being in the host file on your computer.

I can't help you with that but a root admin can send you a reset link.

Does it work now?

Your rank has been corrected based on the posts and topics you've made and your duplicate forum account has been merged.

Unsuspended.

Hello @chamnabyun. If you have an account on one of the shared host servers (Tommy, Johnny, Ricky) then you can't access SSH for security reasons: https://wiki.helionet.org/faq#can-i-use-ssh However if you have a VPS server then you can easily have access to SSH: Login on https://heliohost.org/login/ with your account's username and password. Click on "Connect to SSH on your VPS." (our just click here: https://heliohost.org/dashboard/ssh/). On that page you'll have access to your VPS IP address, SSH service connection port and your username (your password is the same as your HelioHost account you used to login on dashboard). Use Putty (if your OS is Windows), Google Chrome's extension "Secure Shell" (any OS that runs Chrome) or run "ssh" on your terminal (if your OS is either Mac, Linux, BSDs etc.). Note: I did a briefly explanation about SSH connection because I'm considering that you do know how to use it. If it isn't your case reply providing your OS and I'll post a specific step-to-step for you. Also, if you found any errors while trying to connect to a VPS using SSH, please provide as many details as possible (error message, what OS and software you're using to connect to your server etc.) so we can provide a better support for you.

As much as we love to hate on WP around here, I have to admit that number is extremely impressive. And yes, when the content on it is set up correctly (and it's tested outside of registration hours since Tommy does often slow down around midnight UTC), a Tommy account can in fact be faster than some paid hosts.

That one is small, but legible enough I think. <ins data-revive-zoneid="7" data-revive-id="321e1cec4956204a54bd86da12deea5b"></ins><script async src="//krydos.heliohost.org/a/www/delivery/asyncjs.php"></script>

Haha, sorry to be picky but possible that logo as it looks amazing bt at 50x50? Cheers!

Does the async code here https://www.helionet.org/index/topic/28401-put-our-banner-on-your-site/?p=135345 not work?

No, but it can probably be made for you. How many pixels by how many pixels would be good for you?

Here's a 320x50 mobile banner for you: And here's the code to put on your page: <ins data-revive-zoneid="5" data-revive-id="321e1cec4956204a54bd86da12deea5b"></ins><script async src="//krydos.heliohost.org/a/www/delivery/asyncjs.php"></script> How does that look? If you want a different size or different text I can customize it however you would like.