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Showing content with the highest reputation since 08/19/2021 in all areas

  1. The data center visit and hard drive install went great on Monday. Ashoat was at the data center working on the servers for almost 12 hours so everyone give him a big round of applause. Now that the new hard drives are installed and tested we will be moving Johnny to the new drive later today. This means Johnny will be down, likely for several hours, and most of the VPS will experience slower speeds due to the hard drive running at 100% speed copying Johnny over. After Johnny is fully moved and booted back up the newly separated VPS and Johnny should both be quite a bit faster.
    9 points
  2. The first of the Tommy beta test invitation emails have been sent. The invites are being sent to our top donors on the Tommy server whose accounts have properties we want to test with the transfer script. Once all aspects of the transfer script are fully tested we will proceed to transfer all of the accounts. Please check your email in case you have been selected for the beta test.
    8 points
  3. We've made a lot of progress towards converting to Plesk. Our database which was over 18,000 users has been cleaned up, slimmed down, and restructured in preparation for the upcoming control panel switch. All of the existing archived accounts have been moved from archived state to backed up state. That means that all accounts are now available to download from https://www.heliohost.org/backup/ instead of just the active accounts. Some accounts backup links were changed in this process so if you have a link from a month ago it won't work anymore. If you need to download your backup you can just submit your email address and username again to get the new link. If you're having trouble downloading your backup let us know and we can help. We've also been hard at work converting all of our internal admin tools to support Plesk. In most cases they have to be completely rewritten from the ground up which, as you might imagine, takes quite a bit of time. Some of the code we were using still was written in 2008 so this is a great opportunity to modernize our systems as well. Currently we're still testing the account transfer process from cPanel to Plesk to make sure it works 100% correctly before we start using it on real accounts. We plan to start transferring real accounts, if everything goes well, as soon as this weekend. We'll keep you updated, and when your account is transferred we'll email you to let you know how to log in to Plesk.
    6 points
  4. Tomorrow, 2021-08-30 starting around 7pm UTC, we will be doing maintenance at our data center which will cause downtime on all of our servers and VPS, including our main website heliohost.org and our forums helionet.org. We estimate the downtime will probably be around an hour for each server as long as we don't run into any significant issues. Our last fundraiser was successful and we are now installing the hardware that we raised the money to purchase. This will increase the performance of Johnny, Ricky, and all of our VPS as well. The fundraiser also paid for network hardware speed improvements which were completed earlier which allows for faster downloads from all of our servers and mitigates the effects of ddos attacks. We will also be installing some hard drives for a new server named Morty that we hope to release in a few months after we finish rebuilding Tommy, Ricky, and Johnny with Plesk.
    5 points
  5. Thanks. Sorry it's taking so long, but like I said I'd rather spend a little extra time up front rather than making thousands of mistakes worth of extra work later.
    4 points
  6. If you upload files to cPanel and then get moved to Plesk the new files and changes will transfer over so feel free to continue trying to update your site as best as you can. We will not be restoring the backups we made a month ago onto the Plesk servers. Those were just provided for anyone who wants to download a copy of everything. We will be copying directly from the broken cPanel server straight into Plesk.
    3 points
  7. Yes, Ricky and Johnny should take significantly less time because the same process and scripts that we developed with Tommy can be copied to the other servers rather than having to rewrite them from scratch again.
    3 points
  8. @balloons We actually can still suspend/unsuspend an account. Unsuspended.
    2 points
  9. @yoreparo - this is done. Please check your email for the details.
    2 points
  10. We have a substantial number of shared hosting users who are donors but bought a VPS due to the server not working, so there's a decent overlap between "large shared host donor" and "VPS user" at the moment. Many of those will likely go back to shared hosting when it's available again, both because of the cost and because a VPS involves a good amount of work to configure and maintain.
    2 points
  11. Too early to tell for sure as that hasn't been tested yet. It might be better with Plesk.
    2 points
  12. SFTP on Tommy should be working again now.
    2 points
  13. Man, that would be amazing. We actually have unlimited bandwidth, and storage isn't really a concern either. What does matter is the number of virtualhosts on each server. Each domain that we host increases the virtualhost count by 2 (one for http and one for https), and that's the main source of load for small sites like yours. Each virtualhost increases the amount of memory that apache uses, and increases the downtime that we experience each time we restart apache. If we were to allow these virtualhosts to continue piling up from thousands and thousands of small, low traffic sites like yours it would eventually take several minutes of downtime to restart apache each time. A small downtime like 5-30 seconds is barely noticeable and most people just chalk it up to their internet being slow for a second, but if we have so many virtualhosts that each restart takes something ridiculous like 5 minutes people are definitely going to notice and complain. Larger hosting companies get around the virtualhost issue by creating many smaller servers to distribute the virtualhosts over dozens or hundreds of apache installs. Since we use cpanel it is very expensive to set up each additional server because of licensing costs, but we can maximize the number of sites we host by cramming as many people as we can onto our existing 3 servers. The monthly login requirement is in place, not to intentionally annoy people, but to keep our virtualhosts count as low as possible to keep our memory usage and restart time low. Now, as far as keeping your account active, plenty of other people do it just fine for years. We have one lady that has maintained an active account using the same free HelioHost domain since 2007. She logs in once every month just like everyone else for 14 years and counting. The guy that runs this independent monitoring site http://heliohost.grd.net.pl/monitor/ isn't a HelioHost admin, and isn't affiliated with us at all. His accounts that he uses to monitor our servers are identical to everyone else's and he has to log in every month to not just one, but three different accounts to keep them active. He's been running that server monitor since 2010. The only thing special about him is we have granted him permission to have more than one account at a time. There's dozens of other people who maintain active accounts for years on end too. Those are just two extreme examples. When you don't log in for 28 days you will receive an email reminder to login to prevent your account from going inactive, and you have 2 days to check your email and login. If you save your password in your browser you can simply click the link in the email, which brings you to the login page, and then click submit on your saved username and password on the website. How long does it take to click twice? 5 seconds? That's all it takes to keep an account active. Anyways, we get this request to not have to log in to cpanel all the time, and you seem like a person that would value equality. Maybe you think you're more important than everyone else, but based on your post it makes me think that equality is important to you. It wouldn't really be fair to everyone else to treat some people differently from everyone else. There's also the issue of if we make an exception for one person we'll probably have hundreds of other people come out of the woodwork asking for the same thing. So, since we get this request all the time we have come up with two solutions: You can donate instead of logging in. Each $5 you donate gets you +1000 MB storage up to a maximum of 5000 MB plus 1 month of inactivity immunity. The new server that we're going to set up hopefully in a few months will allow you to never have to log in to cpanel as long as your $1 subscription remains active. So option #1 probably doesn't appeal to you because you obviously don't need the storage space increase, and option #2 isn't available yet, but it might not appeal to you anyways since you want free. Anyways, I'm willing to give you a special option #3 that we haven't offered to anyone else yet. You can basically get the deal in option #2 early on Tommy instead of the new server. I don't want to do this for a lot of people because it would get confusing to keep track of everyone, but if you want to donate $1 for each month of inactivity immunity I'll grant it. So if you want to not have to login for the next year you can donate $12, etc. Eventually this deal will be offered to everyone on the new server so everyone is still being treated equally; you're just getting the deal earlier.
    2 points
  14. We're moving people in the order of how much they have donated over the last year. So if you donate more than $300 you'd be first. If you donate more than $110 you'd be in the first 10. If you donate more than $32 you'd be in the first 50. If you donate more than $24 you'd be in the first 100. If you donate more than $5 you'd be in the first 300. If you donate $1 you'd be in the first 650. Right now the people with beta access have volunteered their accounts for testing, but don't actually have access to Plesk yet even though their accounts have been moved, so even if you donate $300+ it might be a while before you can log in to Plesk.
    1 point
  15. Include it in the TXT record of the name server for your domain. You should be able to get enough information on this by searching SPF or DMARC on Google. Free Google Apps account is currently Google Workspace, but it works as long as there is no domain change. Therefore, the Google Workspace documentation can also be a solution tip.
    1 point
  16. Email is not available during the migration. If you need access to past messages, they can be retrieved via FTP, they're found in your ~/mail folder. There should be folders in there for each mailbox, with the "cur" folder representing your inbox and "new" folder containing unread mail. The files with the really long random names are individual messages. Download them and rename so they have an .eml extension. They're not perfectly compliant .eml files, but a program like Outlook should open them properly as emails.
    1 point
  17. There you go https://www.sslshopper.com/ssl-checker.html#hostname=vanisk.heliohost.org You might want to check your facts before you spread misinformation. I've seen you tell people blatantly false information on Discord too. If people generate their new ssl certificates and upload them to /home/username I can install them.
    1 point
  18. Username: maelep, Server: Tommy, Main domain: maelep.be Hello, Can you update my SSL Certificate? My certificate is located in the home folder of maelep.be. Thank you.
    1 point
  19. i may be a bit late but Gatsby is another alternative.
    1 point
  20. That’s a big one..... wish I could buy you a beer 🍺 😊.. I knw our admin are working hard to fix things up.. wish you all the best! I stand with HelioHost
    1 point
  21. Still trying to work all the bugs out of the transfer script. Plesk gives the impression that their transfer script will be easy and take care of everything for you, but it barely works. I'm having to rewrite massive portions of it. It will be faster in the long run to get the transfer script working up front than it would be to manually edit five thousand accounts by hand. For instance, it didn't copy the service plan correctly. Even if you got really fast and could manually change the service plan in 45 seconds, spending 45 seconds editing each of the 5000 accounts would be about 62.5 hours of work. If I can spend 30 minutes up front getting the transfer script to work then it saves me 62 hours of work.
    1 point
  22. There you go https://www.sslshopper.com/ssl-checker.html#hostname=ardin.es https://www.sslshopper.com/ssl-checker.html#hostname=timerestart.ga
    1 point
  23. Generate new certificates, and upload them to /home/thorast and I can install them for you. Don't upload them to public_html.
    1 point
  24. There was a report on Discord that there was a problem with posting. So moneybrz tested the post. https://discord.com/channels/398197622168616962/398538798994161664/885316005096730755
    1 point
  25. Deleted the Mercury request. We'll email you when there is space to build the Mars request.
    1 point
  26. Users are currently not able to set up new websites due to the Plesk migration. You'll need to wait until the migration is completed for your server. We have no ETA as to when this work will be completed, though I can say Tommy will be the first server completed..
    1 point
  27. Thanks for noticing and letting us know.
    1 point
  28. Awesome! Looking forward to Plesk and Morty too (well I'm not going to use them since I have a VPS, but still feels good to know it's there 😁). My VPS had become pretty slow during March/April but now it's back to normal, so I guess this reinforces that stable feeling. My team has been hosting our main website on Netlify till now, and we're planning to switch to a full-fledged Ghost on a HelioHost VPS, so the timing couldn't have been better πŸ™ƒ Re the reboot: nginx and some other services failed to start for some reason, so I had to SSH in manually and start them. In case anyone else ran into problems, the solution is to run `systemctl status service` and then `systemctl restart service` where service is the service name, such an nginx (web server), mysql (database), postfix (email sender), dovecot (email receiver), etc. Of course Hestia might handle all this by itself; I'm not sure (I use YunoHost) πŸ™‚
    1 point
  29. Check the News.
    1 point
  30. You'll receive an email when your VPS is done.
    1 point
  31. Nope, it shouldn't be a problem. Since you're using ns1.heliohost.org and ns2.heliohost.org as your nameservers the transfer script can just edit the A record to transfer your domain to the new server when your account is moved.
    1 point
  32. I'm training Yashrs to help me with VPS work.
    1 point
  33. Everyone will get moved to Plesk eventually. There is no set amount will get you moved today or anything. $25 is already a good donation. Don't feel like you have to donate more unless you want to. $25 already puts you in the top 100.
    1 point
  34. We're getting closer to having Tommy ready to begin transferring accounts over. In order to help test the new Plesk server we will be gradually rolling out account transfers through a Tommy beta test. We have made a list of donors from the last year, and those who have donated the most will be getting first access to the new control panel. Things are a little rough around the edges right now, and not all the features that we will eventually offer are ready to go yet though. Tomcat hasn't been installed yet, but we hope to offer Java/JSP service on Tommy again soon. Node.js is already available, as well as PHP 8.0, 7.4, 7.3, 7.2, 7.1, 7.0, 5.6, 5.5, and 5.4. We're really excited to offer the latest PostgreSQL version 13.3 which is a huge improvement over the PostgreSQL 9.2 that cPanel provided. We also have MariaDB 10.6 installed which is a huge upgrade from MySQL 5.7 that cPanel provides. If you're not familiar with MariaDB it's basically what MySQL should have become. The founder of MySQL started the MariaDB open source project when Oracle, a for-profit company, took over control of MySQL. We don't have the DNS situation set up quite yet, as it's going to require a lot of custom code. That means that Tommy users won't be able to add new domains themselves or edit DNS records. That will be fixed eventually. There may also be a lot of other issues that we haven't even discovered yet, and that's why we need brave donors to help test things out for us. If you have any questions about what is available let us know. If you're a donor and don't want to help test the new server quite yet you can opt out by letting us know and we'll transfer you over when things are a little more ironed out. If you're not a donor and you want early access to the Tommy server it's not too late to become a donor either. When your account is transferred you will receive an email explaining how to log in. We're hoping to begin transferring the first accounts in the next week or so. We're just announcing the beginning of the transfer early so people can opt out of the beta test if they want to.
    1 point
  35. My sincere thanks to the Heliohost team for all the behind the scenes work and especially for keeping Tommy running all this time. Also thank you to those doing the Plesk beta testing. I just have one question regarding the upcoming account transfers so I can plan accordingly over the next few weeks. The question pertains to both my files and my psql DB. I know account backups were performed last month, but what is going to happen after the account transfer is complete? For example, if I were to upload some brand new files to my domain today, when the transfer completes and I can log into my new "Plesk account" will I see the new files from today or will I see the file set that existed when the backup was performed last month? (Same question for adding new info into the DB). This will help me decide which tasks to focus on for the next 2 weeks. Thank you again.
    1 point
  36. Agree 100%. I've been a GoDaddy customer for ... 14 years? And I've been dissatisfied for most of that time for the reasons you cite, @goman60, among others, but because of inertia and bad timing I still have stuff there. I'm in the (slow) process of moving everything over here and to NameCheap (HelioHost's affiliate link on the name there - thank you @Krydos). Go HelioHost! Woooo!
    1 point
  37. Yes, to add to what Wolstech already said, a lot of our VPS users that signed up since cPanel revoked our licenses did so as a temporary measure to keep their websites online while Plesk was being installed. Like Wolstech said some of them will likely switch back to shared hosting once it's available. I should also add that no one is being downgraded without their permission. If they're happy with their VPS service they can of course continue using it. Some people choose to have a shared hosting account in addition to their VPS as well which is fine too.
    1 point
  38. Krydos has been doing Plesk work for over a month now. We really need his thanks. πŸ†
    1 point
  39. So far, Krydos has built a unique function with Plesk work using Tommy. That seems to have prolonged Plesk work time. Work on Ricky and Johnny doesn't have it and he also experienced this procedure. This can be expected to be obviously shorter.
    1 point
  40. Oooooo boy🀩 Way to go, AdminsπŸ˜‰ But is Johnny server maintenance time longer than Tommy?
    1 point
  41. Is it possible to buy a vps provisioned with Debian 11, which came out a few days ago? I think that what I'd like to do, instead of upgrading my existing vps, is to buy a new Debian-11 one with a bit more hardware, then selectively transfer stuff from my old vps (avoiding various crud I created), and then delete the old vps before it renews at the beginning of Sept. Thanks, -Jef
    1 point
  42. Simply the best... 😍
    1 point
  43. Yes, please remind me again when things have settled down a bit.
    1 point
  44. Is this more important than getting all the cPanel accounts moved over to Plesk?
    1 point
  45. Hurricane Electric has delegated control to us, but they only restart their nameservers once a day so it will be tomorrow morning some time probably at the earliest that this will be done.
    1 point
  46. We are not able to make changes to accounts like this at this time. You'll need to wait until Plesk is available to modify your site.
    1 point
  47. I'm a fellow of MoneyBroz and Discord. I had a conversation on Discord about this. MoneyBroz used Tommy for a long time, but temporarily moved to Ricky. Of course he is making a donation. It would be ideal to add him to the upcoming beta test of PleskTommy.
    1 point
  48. Your account has only used 9.8 GB of memory and 694.6 units of cpu in the last 24 hours. That's not bad at all for a wordpress site.
    1 point
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