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Showing content with the highest reputation since 09/12/2021 in all areas

  1. Thanks. Sorry it's taking so long, but like I said I'd rather spend a little extra time up front rather than making thousands of mistakes worth of extra work later.
    4 points
  2. Man, that would be amazing. We actually have unlimited bandwidth, and storage isn't really a concern either. What does matter is the number of virtualhosts on each server. Each domain that we host increases the virtualhost count by 2 (one for http and one for https), and that's the main source of load for small sites like yours. Each virtualhost increases the amount of memory that apache uses, and increases the downtime that we experience each time we restart apache. If we were to allow these virtualhosts to continue piling up from thousands and thousands of small, low traffic sites like yours it would eventually take several minutes of downtime to restart apache each time. A small downtime like 5-30 seconds is barely noticeable and most people just chalk it up to their internet being slow for a second, but if we have so many virtualhosts that each restart takes something ridiculous like 5 minutes people are definitely going to notice and complain. Larger hosting companies get around the virtualhost issue by creating many smaller servers to distribute the virtualhosts over dozens or hundreds of apache installs. Since we use cpanel it is very expensive to set up each additional server because of licensing costs, but we can maximize the number of sites we host by cramming as many people as we can onto our existing 3 servers. The monthly login requirement is in place, not to intentionally annoy people, but to keep our virtualhosts count as low as possible to keep our memory usage and restart time low. Now, as far as keeping your account active, plenty of other people do it just fine for years. We have one lady that has maintained an active account using the same free HelioHost domain since 2007. She logs in once every month just like everyone else for 14 years and counting. The guy that runs this independent monitoring site http://heliohost.grd.net.pl/monitor/ isn't a HelioHost admin, and isn't affiliated with us at all. His accounts that he uses to monitor our servers are identical to everyone else's and he has to log in every month to not just one, but three different accounts to keep them active. He's been running that server monitor since 2010. The only thing special about him is we have granted him permission to have more than one account at a time. There's dozens of other people who maintain active accounts for years on end too. Those are just two extreme examples. When you don't log in for 28 days you will receive an email reminder to login to prevent your account from going inactive, and you have 2 days to check your email and login. If you save your password in your browser you can simply click the link in the email, which brings you to the login page, and then click submit on your saved username and password on the website. How long does it take to click twice? 5 seconds? That's all it takes to keep an account active. Anyways, we get this request to not have to log in to cpanel all the time, and you seem like a person that would value equality. Maybe you think you're more important than everyone else, but based on your post it makes me think that equality is important to you. It wouldn't really be fair to everyone else to treat some people differently from everyone else. There's also the issue of if we make an exception for one person we'll probably have hundreds of other people come out of the woodwork asking for the same thing. So, since we get this request all the time we have come up with two solutions: You can donate instead of logging in. Each $5 you donate gets you +1000 MB storage up to a maximum of 5000 MB plus 1 month of inactivity immunity. The new server that we're going to set up hopefully in a few months will allow you to never have to log in to cpanel as long as your $1 subscription remains active. So option #1 probably doesn't appeal to you because you obviously don't need the storage space increase, and option #2 isn't available yet, but it might not appeal to you anyways since you want free. Anyways, I'm willing to give you a special option #3 that we haven't offered to anyone else yet. You can basically get the deal in option #2 early on Tommy instead of the new server. I don't want to do this for a lot of people because it would get confusing to keep track of everyone, but if you want to donate $1 for each month of inactivity immunity I'll grant it. So if you want to not have to login for the next year you can donate $12, etc. Eventually this deal will be offered to everyone on the new server so everyone is still being treated equally; you're just getting the deal earlier.
    2 points
  3. We're moving people in the order of how much they have donated over the last year. So if you donate more than $300 you'd be first. If you donate more than $110 you'd be in the first 10. If you donate more than $32 you'd be in the first 50. If you donate more than $24 you'd be in the first 100. If you donate more than $5 you'd be in the first 300. If you donate $1 you'd be in the first 650. Right now the people with beta access have volunteered their accounts for testing, but don't actually have access to Plesk yet even though their accounts have been moved, so even if you donate $300+ it might be a while before you can log in to Plesk.
    1 point
  4. Include it in the TXT record of the name server for your domain. You should be able to get enough information on this by searching SPF or DMARC on Google. Free Google Apps account is currently Google Workspace, but it works as long as there is no domain change. Therefore, the Google Workspace documentation can also be a solution tip.
    1 point
  5. 14 years later? Talk about digging up the dead...
    1 point
  6. There you go https://www.sslshopper.com/ssl-checker.html#hostname=abi.heliohost.org and https://www.sslshopper.com/ssl-checker.html#hostname=swamyschool.tk
    1 point
  7. Email is not available during the migration. If you need access to past messages, they can be retrieved via FTP, they're found in your ~/mail folder. There should be folders in there for each mailbox, with the "cur" folder representing your inbox and "new" folder containing unread mail. The files with the really long random names are individual messages. Download them and rename so they have an .eml extension. They're not perfectly compliant .eml files, but a program like Outlook should open them properly as emails.
    1 point
  8. There you go https://www.sslshopper.com/ssl-checker.html#hostname=vanisk.heliohost.org You might want to check your facts before you spread misinformation. I've seen you tell people blatantly false information on Discord too. If people generate their new ssl certificates and upload them to /home/username I can install them.
    1 point
  9. Username: maelep, Server: Tommy, Main domain: maelep.be Hello, Can you update my SSL Certificate? My certificate is located in the home folder of maelep.be. Thank you.
    1 point
  10. i may be a bit late but Gatsby is another alternative.
    1 point
  11. That’s a big one..... wish I could buy you a beer 🍺 😊.. I knw our admin are working hard to fix things up.. wish you all the best! I stand with HelioHost
    1 point
  12. Still trying to work all the bugs out of the transfer script. Plesk gives the impression that their transfer script will be easy and take care of everything for you, but it barely works. I'm having to rewrite massive portions of it. It will be faster in the long run to get the transfer script working up front than it would be to manually edit five thousand accounts by hand. For instance, it didn't copy the service plan correctly. Even if you got really fast and could manually change the service plan in 45 seconds, spending 45 seconds editing each of the 5000 accounts would be about 62.5 hours of work. If I can spend 30 minutes up front getting the transfer script to work then it saves me 62 hours of work.
    1 point
  13. @balloons We actually can still suspend/unsuspend an account. Unsuspended.
    1 point
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