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Showing content with the highest reputation since 03/19/2023 in all areas

  1. We have received quite a few false positive malware reports for our website. The reason is because of the Arc.io CDN that we've been using for the last few years. When we started using it we were getting about $500 per year which is a great source of income for a non-profit, and the little blue dot in the bottom left corner was no where near as annoying as regular ads. In the last year we've made less than $15 from it though, and most antivirus programs and malware programs now report the CDN as malware. We've decided that it is no longer worth it. We can probably get more than $15 per year from donations from people who would have otherwise avoided our website due to the false malware report. There is no way to know how many people have found our website, but decided to use a different hosting provider because of this issue. We've contacted the antivirus and malware detection companies plenty of times, but they won't fix the issue on their end. One of our VPS customers can't even pay for his VPS because his computer refuses to even open our payment page, and he can't figure out how to turn off his antivirus or whitelist our website. Thanks for all the money over the years, Arc.io, but the time has come to move on. If you use an antivirus or malware product that reports our website is bad please submit another false positive report for us now that Arc.io is gone, and hopefully we can get this mess cleaned up together. Thanks!
    4 points
  2. Everyone please welcome the newest addition to our HelioHost staff, MoneyBroz. A question that we get a lot is how to get promoted to admin. You need to do exactly what MoneyBroz did by helping out on the forums and Discord with simple questions that don't require admin access. Since he continued helping out we took notice and offered to give him access to the admin tools so he can help out even more. Here at HelioHost we all started as regular users helping out like MoneyBroz, and eventually got promoted.
    4 points
  3. Just re-install/reissue them, then wait up to two hours for Apache to restart. An issue we had with nginx yesterday broke some of the SSL certificates.
    3 points
  4. A huge thank you goes out to the anonymous donor who just gave $243 to finish the fundraiser today! We couldn't have gotten our fundraiser to 100% without the 78 other donors so thanks to you all as well. We just purchased the new server and it will be delivered to our datacenter in a few days. Ashoat is going to be visiting the datacenter to install the new server in our cabinet later this month. Once we have the new server physically installed we can begin installing Plesk and all the other software. Everyone who donated $30 or more will then be given early beta access to the new server with no high load suspensions and no inactivity suspensions.
    3 points
  5. HelioHost is raising funds to buy a new server! Each $5 or more donation increases your Johnny or Tommy storage by 1000 MB up to a maximum of 6000 MB. Each $30 or more donation will receive an early access beta invite for Morty including 42 to 730 days prepaid with no inactivity and no load suspensions. It's been a tough couple of years. After losing our cPanel licenses it looked like that was going to be the end, but it takes more than that to kill HelioHost. We're coming back stronger and better than ever. The transition to the new Plesk control panel is almost done, and we're getting a steady stream of new users daily. We need more server space so we can provide hosting to even more people. To make this happen we need to buy a new server. The one we have picked out has 192 GB of memory, dual Xeon processors with 20 cores, and 8.1 TB of hard drive space. We will also be putting Morty on an SSD raid array for the best combination of speed and reliability. Click the link below to check out the fundraiser and see more details. https://www.gofundme.com/f/heliohosts-morty-server
    3 points
  6. We've simplified the signup page a bit. There were a lot of old cPanel servers and unavailable servers listed that had a tendency to confuse people. The signup page hasn't been updated since 2021 so it was overdue for an overhaul. Since the Morty fundraiser was a success, we bought the new server, we're working on getting Morty ready to go, and hope to get him released soon we've left him on the signup page. We also listed the 10 domain limit, 100 GB memory limit, and 10k CPU limit up front on Johnny and Tommy so people understand ahead of time that they can get suspended for causing too much load. We also plan on adding a more detailed table view on the signups page so people can compare all of our servers in great depth if they want to. Let us know what you think of the new changes.
    2 points
  7. Last night one of our servers locked up, and needed to be restarted. After the reboot the filesystem needed to be scanned for errors. It's an 8 TB raid array so it's taking a while to complete the scan. In the meantime several VPS are offline entirely. Also it's possible that if your VPS is working now and you try to reboot it, it won't boot up again on its own. Our backup system is also offline temporarily so you won't be able to download your full backups until the filesystem finishes scanning. The filesystem scan doesn't have a progress bar so we're not entirely sure how long it will take to get everything back online. We'll make a news post when everything is working again.
    2 points
  8. Did you create an A record called webmail? If your t goal is to make webmail.papale.my.id work, you need to create that record. The value is the same IP address as the main A record. Once you create it, you might also want to re-issue your SSL certificate in order to have the webmail subdomain included.
    2 points
  9. That account was actually on the old cpanel Johnny, but the result is the same. It's not suspended, it was deleted. An invite for a replacement johnny account has been sent to you.
    2 points
  10. Thanks for checking. We'll keep those options in mind for the next fundraiser. Thanks for the suggestion. I've never even heard of FundRazr before. We'll keep that on in mind too.
    2 points
  11. The main reason we haven't gotten any of this simple self-service stuff done is we've been trying to get all of the cPanel accounts moved over, and we didn't have anywhere to put them. We figured having a control panel at all, even if it wasn't fully functional with stuff like adding/removing domains, was better than just leaving people's websites on a broken cPanel server with no control panel at all. We actually just finished sending transfer invites out about a week ago. So, the choice last year when we started transferring people was: Wait another couple months with everyone on a broken cPanel server while we tested the domain adding and removing, and DNS functions. Start transferring people so they have access to a partially done Plesk control panel, and then when we got everyone transferred over we could work on things like adding/removing domains. The plan was to set up Tommy, start moving people over, and then test the domain adding/removing on Johnny. Before we got that fully tested we realized that Tommy was full, and we didn't want to stop the transfer process again, so we just started putting people on Johnny for the same reason as the logic above. Having a partially functional control panel is better than no control panel at all. So my point is, a new server does help because we need space for all these people, and we need space to create a test server where we can debug the domain adding/removing. We can't develop this software on a production server with thousands of people because if there was a bug that allowed people to edit other people's DNS zones, etc it would be very bad.
    2 points
  12. https://www.gofundme.com/f/heliohosts-morty-server We're now over half way to our goal of $2023 to buy the new server. A big thank you goes out to our 44 donors so far. If you haven't already taken a look at the thank you gifts we're offering now would be a good time. The best value is definitely the $30 donation level because you will get moved to Morty as soon as he's available plus you get $24 of credit deposited right back into your Morty account which, if your load is low enough, could keep your account active for up to two years with no inactivity suspensions or high load suspensions and no need to even log in if you don't want to. Based on a survey we did a few years people are really excited for the Morty server, and it might reach capacity before it even gets released publicly. Now is your chance to secure your place on our best server. Another thing to consider is 1000 MB can be kind of tight to fit a website into when logs and content starts to add up. For only $5 you can get a permanent 1000 MB upgrade to your account that is good for the life of the account. Every little bit helps us get closer to our goal of buying this new server. Our main focus is and always will be free hosting, but setting up a new server that is only for donors will allow us to have a lot more space for free users on Johnny and Tommy.
    2 points
  13. This sounds like an interesting project. I love how this community is growing. I will donate to the cause.
    2 points
  14. Probably be better to create your own request instead of hijacking another user's post. Go to https://helionet.org/index/forum/45-customer-service/?do=add to create a new request
    2 points
  15. Domain name: https://stasi.heliohost.org/ Username: stasi2 Server: tommy2 Since sometime earlier today, my site has been returning HTTP 500 Internal Server Error, and returning the following in the error log:— [Thu Mar 14 05:22:24.339293 2024] [fcgid:warn] [pid -----:tid ---------------] (104)Connection reset by peer: [client ---.---.---.---:-----] mod_fcgid: error reading data from FastCGI server [Thu Mar 14 05:22:24.339375 2024] [core:error] [pid -----:tid ---------------] [client ---.---.---.---:-----] End of script output before headers: index.php I was able to access my site fine earlier today, and first noticed this error about an hour ago, though I don't know exactly when it started. I'm sorry to bother you with this issue, since I don't see any other reports about it, but since no changes were made to my site on my end in the time between it working and not, I'm inclined to believe the problem might be somewhere on your end. Please let me know if there's anything else I can do or with which I can provide you.
    1 point
  16. Hi ! got 500 error on any php script, including "Hello world" simple script, since Thu Mar 14 04:21:10 Error_log : [Thu Mar 14 04:21:10.041187 2024] [core:error] [pid 30672:tid 140669255358208] [client 17.241.75.154:40454] End of script output before headers: index.php No error on pure html files.
    1 point
  17. Our system tells users apart by the device and network you log in from. If you share a computer or network, you're considered one person to our system. The account irlhaiku has been unsuspended. I'll let Krydos decide on the other one.
    1 point
  18. Basically what MoneyBroz said. Your public IP address is changing too frequently. Cellular internet, cell phones, and some anonymizing software like Cloudflare Warp and Tor that are designed to frequently use different exit IPs will cause this. If you're not using any of those, try a VPN whose IP doesn't change frequently and see if it works properly.
    1 point
  19. Added. Please ensure DNS is configured properly. Domain may take 2 hours to start working.
    1 point
  20. Domain has been added.
    1 point
  21. Apologies for the delays on this one. We have to change that on our side, there is no way for a user to change their document roots themselves. That domain has been updated to use /api.devhabbo.com/www as the docroot. Also, since you mention nodejs, be aware that long-running nodejs applications are a leading cause of load suspensions. If you can, use passenger so the application starts as needed. Once you start your application, monitor your load here to avoid a suspension: https://heliohost.org/load/
    1 point
  22. I can remove those as well... Removed.
    1 point
  23. Thank you for pointing me to this info. It was very helpful.
    1 point
  24. We cannot just delete your main domain, it will need to be changed to something else. what domain would you like it to be changed to?
    1 point
  25. Domain added, it can take up to 2 hours for the domain to start working.
    1 point
  26. Temporarily disable cloudflare and try again. if it works then you can reenable cloudflare.
    1 point
  27. An admin can tell you why you were suspended. Wordpress can cause high load which can get your account suspended. If you necessarily need to use wordpress, i recommend using caching plugins or just coverting it to HTML all together.
    1 point
  28. Oh, yeah. I forgot to set up DKIM, SPF, and DMARC again after changing the domains. Try it now.
    1 point
  29. You can also install redis on a VPS.
    1 point
  30. RoR is back! After we switched from cPanel to Plesk there were a few things that weren't implemented yet, and Ruby on Rails was one of them. We're happy to announce that if you want to run a website with RoR you're now able to again on HelioHost. Check out our guide to getting started. https://wiki.helionet.org/tutorials/ror Let us know if you run into any issues setting up your Ruby on Rails website.
    1 point
  31. You're suspended for having 4 accounts. The account xdwolf has been unsuspended.
    1 point
  32. That means your website is running out of memory. Your solution will be to remove some of the extensions from Wordpress, or better yet, not use Wordpress at all. If you use Wordfence or WooCommerce, they should be the first ones to go as they're frequent causes.
    1 point
  33. You do it on the registrar's website. That domain is from Afraid though isn't it? IIRC they didn't support NS records unless you contact them to have that support enabled. Check for an option to set up external name servers / NS on their site, but if you don't see it you'll need to ask them how to do that. Their service has historically been known for not being the most compatible thing in the world due to its nonstandard nature...
    1 point
  34. There you go [root@control ~]# dig +noall +answer -x 65.19.191.152 152.191.19.65.in-addr.arpa. 21600 IN CNAME 152.subnet144.191.19.65.in-addr.arpa. 152.subnet144.191.19.65.in-addr.arpa. 14400 IN PTR pizzabeer.club. [root@control ~]# dig +noall +answer -x 2001:470:1:1ee::69 9.6.0.0.0.0.0.0.0.0.0.0.0.0.0.0.e.e.1.0.1.0.0.0.0.7.4.0.1.0.0.2.ip6.arpa. 14400IN PTR pizzabeer.club.
    1 point
  35. No, you didn't do anything wrong. Every year around August 1st we have to contact Plesk and renew our licenses for another year. Last year they were pretty quick to approve our renewal, but this year their legal department had a few questions for us, and of course anything involving lawyers takes forever. Our licenses expired while they were pushing paper around and went into a grace period mode. During that grace period a lot of SSL certificates got messed up, and all sorts of stuff broke. It has been causing some downtime for Nginx last week while we cleaned up the mess. This storage engine error was similar because dovecot, the mail server software, was refusing to restart because there was a missing mail SSL certificate. Once I fixed the config files it restarted without any problems. Thanks for reporting the issue.
    1 point
  36. The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009
    1 point
  37. The domain is working for me and I see the default Plesk page for that domain. You might need to clear your cache or wait for DNS to finish updating everywhere...
    1 point
  38. Either use full ssl mode in cloudflare or turn off Permanent 301 redirects in plesk
    1 point
  39. Default web page is often caused by DNS and the account having mismatched IP addresses. Verify that the A record in cloudflare matches the one shown in Plesk, and if not, update CF to match. After that it may take a few hours for the DNS change to propagate and take effect.
    1 point
  40. SPF, DKIM, and DMARC have been set up for the domain freemock.helioho.st. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If you get less than 10/10 link the full report so we can help you fix any other issues that there might be.
    1 point
  41. https://www.gofundme.com/f/heliohosts-morty-server Apparently GoFundMe has changed their terms of service, and you can no longer mention thank you gifts on their website. We had to remove all mentions of the rewards you get from donating various amounts in order to get the fundraiser reactivated. We'll have to look for another fundraiser platform to use after this one is complete. Here's a reminder of what you get for various donation amounts since it's no longer listed on the actual fundraiser website: $5 = +1000 MB to a max of 6000 MB on Johnny or Tommy $10 = +2000 MB to a max of 6000 MB on Johnny or Tommy $15 = +3000 MB to a max of 6000 MB on Johnny or Tommy $20 = +4000 MB to a max of 6000 MB on Johnny or Tommy $25 = +5000 MB to a max of 6000 MB on Johnny or Tommy $30 = 1000 MB early access beta invite for Morty server plus $24 worth of Morty credit $35 = 2000 MB early access beta invite for Morty server plus $24 worth of Morty credit $40 = 3000 MB early access beta invite for Morty server plus $24 worth of Morty credit $50 = 4000 MB early access beta invite for Morty server plus $24 worth of Morty credit $55 = 5000 MB early access beta invite for Morty server plus $24 worth of Morty credit $60 = 6000 MB early access beta invite for Morty server plus $24 worth of Morty credit If you want to get your thank you gifts please don't uncheck the box that reads, "I'm happy to provide this charity my name and email, so they can notify me about other ways that I can help. I understand that I can unsubscribe at any time by contacting the charity." If you uncheck that box your donation is anonymous and we have no way to link the donation to your HelioHost account.
    1 point
  42. You don't need these subdomains anymore on Plesk. They are just junk that cPanel creates. Added.
    1 point
  43. I can't help you with that but a root admin can send you a reset link.
    1 point
  44. The domain and subdomain have been added, and they should start working in 1 hour and 40 minutes.
    1 point
  45. Thanks for the feedback. There aren't a lot of people that use Java, but it's definitely one of our most popular features. It also sets HelioHost apart from other hosting services because there aren't many that provide Java hosting for free.
    1 point
  46. Deleted and invite sent. Please check your email. Note that it might be in your spam folder since you use gmail...
    1 point
  47. That one is small, but legible enough I think. <ins data-revive-zoneid="7" data-revive-id="321e1cec4956204a54bd86da12deea5b"></ins><script async src="//krydos.heliohost.org/a/www/delivery/asyncjs.php"></script>
    1 point
  48. Here's a 320x50 mobile banner for you: And here's the code to put on your page: <ins data-revive-zoneid="5" data-revive-id="321e1cec4956204a54bd86da12deea5b"></ins><script async src="//krydos.heliohost.org/a/www/delivery/asyncjs.php"></script> How does that look? If you want a different size or different text I can customize it however you would like.
    1 point
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