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  1. Less than 24 hours later we have already managed to negotiate and sign a contract with Plesk that is even better than the one we had with cPanel. It's going to be a lot of work to rebuild everything with Plesk, but in the long run this will be a good thing to get rid of cPanel. Plesk can run on Windows and Linux so we will be able to offer a unified system that includes all of our existing Linux servers as well as our Windows server Lily. Since Lily will have a real control panel it will make it much easier to create an account on her and give easy access to many more people to develop their websites for free using Microsoft's ASP.NET. Plesk is excited to be given the opportunity to supply the control panel that we use to provide much needed assistance to thousands of students, the underprivileged, and small businesses around the world that cannot afford to pay for hosting. Part of the contract includes our permission for Plesk to feature our logo, our mission, and our success stories on their website. Honestly, we couldn't have even hoped for something more perfect than this. It's going to take some time to get everything switched over though. Now that we have a new contract for a control panel our next highest priority will be backing up everyone's account. Then we will wipe Tommy and rebuild him using Plesk, and begin restoring accounts. After that will be Ricky, and Johnny. In the meantime you might consider a VPS to keep your site online using the same domain that you have now. You can find the VPS signup page at https://www.heliohost.org/vps/ Let us know if you have any questions or need help with anything during this painful transition. Thanks for being a member of the HelioHost community.
    12 points
  2. We're getting closer to having Tommy ready to begin transferring accounts over. In order to help test the new Plesk server we will be gradually rolling out account transfers through a Tommy beta test. We have made a list of donors from the last year, and those who have donated the most will be getting first access to the new control panel. Things are a little rough around the edges right now, and not all the features that we will eventually offer are ready to go yet though. Tomcat hasn't been installed yet, but we hope to offer Java/JSP service on Tommy again soon. Node.js is already available, as well as PHP 8.0, 7.4, 7.3, 7.2, 7.1, 7.0, 5.6, 5.5, and 5.4. We're really excited to offer the latest PostgreSQL version 13.3 which is a huge improvement over the PostgreSQL 9.2 that cPanel provided. We also have MariaDB 10.6 installed which is a huge upgrade from MySQL 5.7 that cPanel provides. If you're not familiar with MariaDB it's basically what MySQL should have become. The founder of MySQL started the MariaDB open source project when Oracle, a for-profit company, took over control of MySQL. We don't have the DNS situation set up quite yet, as it's going to require a lot of custom code. That means that Tommy users won't be able to add new domains themselves or edit DNS records. That will be fixed eventually. There may also be a lot of other issues that we haven't even discovered yet, and that's why we need brave donors to help test things out for us. If you have any questions about what is available let us know. If you're a donor and don't want to help test the new server quite yet you can opt out by letting us know and we'll transfer you over when things are a little more ironed out. If you're not a donor and you want early access to the Tommy server it's not too late to become a donor either. When your account is transferred you will receive an email explaining how to log in. We're hoping to begin transferring the first accounts in the next week or so. We're just announcing the beginning of the transfer early so people can opt out of the beta test if they want to.
    11 points
  3. The data center visit and hard drive install went great on Monday. Ashoat was at the data center working on the servers for almost 12 hours so everyone give him a big round of applause. Now that the new hard drives are installed and tested we will be moving Johnny to the new drive later today. This means Johnny will be down, likely for several hours, and most of the VPS will experience slower speeds due to the hard drive running at 100% speed copying Johnny over. After Johnny is fully moved and booted back up the newly separated VPS and Johnny should both be quite a bit faster.
    9 points
  4. The first of the Tommy beta test invitation emails have been sent. The invites are being sent to our top donors on the Tommy server whose accounts have properties we want to test with the transfer script. Once all aspects of the transfer script are fully tested we will proceed to transfer all of the accounts. Please check your email in case you have been selected for the beta test.
    8 points
  5. On a VPS you get the entire server to yourself. By default it's just a bare operating system with SSH command line access, but you can install any web based control panel you want except for cPanel. If you install cPanel and pay those bastards a single cent I will delete your VPS myself. One popular configuration is Ubuntu 20 operating system and Hestia free control panel. You can of course do everything from the command line too without a web based control panel. In that case you would just install a web server, such as Apache or Nginx, and then you would need to install Postgresql and import your databases in, and you would need to install a php version as well. Control panels can make all that easier to manage by installing it all for you. Feel free to do some research on control panels before you submit your vps request. Some control panels only work on certain operating systems so you would need to select the custom option, and choose your os. Ubuntu 20 with Hestia does support Apache, Postgresql, and PHP which you use now.
    7 points
  6. We've made a lot of progress towards converting to Plesk. Our database which was over 18,000 users has been cleaned up, slimmed down, and restructured in preparation for the upcoming control panel switch. All of the existing archived accounts have been moved from archived state to backed up state. That means that all accounts are now available to download from https://www.heliohost.org/backup/ instead of just the active accounts. Some accounts backup links were changed in this process so if you have a link from a month ago it won't work anymore. If you need to download your backup you can just submit your email address and username again to get the new link. If you're having trouble downloading your backup let us know and we can help. We've also been hard at work converting all of our internal admin tools to support Plesk. In most cases they have to be completely rewritten from the ground up which, as you might imagine, takes quite a bit of time. Some of the code we were using still was written in 2008 so this is a great opportunity to modernize our systems as well. Currently we're still testing the account transfer process from cPanel to Plesk to make sure it works 100% correctly before we start using it on real accounts. We plan to start transferring real accounts, if everything goes well, as soon as this weekend. We'll keep you updated, and when your account is transferred we'll email you to let you know how to log in to Plesk.
    6 points
  7. Tomorrow, 2021-08-30 starting around 7pm UTC, we will be doing maintenance at our data center which will cause downtime on all of our servers and VPS, including our main website heliohost.org and our forums helionet.org. We estimate the downtime will probably be around an hour for each server as long as we don't run into any significant issues. Our last fundraiser was successful and we are now installing the hardware that we raised the money to purchase. This will increase the performance of Johnny, Ricky, and all of our VPS as well. The fundraiser also paid for network hardware speed improvements which were completed earlier which allows for faster downloads from all of our servers and mitigates the effects of ddos attacks. We will also be installing some hard drives for a new server named Morty that we hope to release in a few months after we finish rebuilding Tommy, Ricky, and Johnny with Plesk.
    5 points
  8. We thought people might be wondering how the transition to Plesk is going so here is an update. We have reduced the size of the Tommy cPanel server from 16 GB of memory down to 10 GB of memory, and created a new Plesk Tommy server with 10 GB of memory. We're going to keep the cPanel version of Tommy running while we continue setting up the Plesk version of Tommy at the same time. Then when the Plesk version of Tommy is ready we will begin moving accounts from cPanel to Plesk with zero downtime. Once all the cPanel accounts are converted into Plesk accounts we will shutdown the cPanel version of Tommy, and increase the memory of the Plesk server to 20 GB. If you have an active account on Tommy you will receive an email when your account is converted to Plesk. Setting up Plesk is taking a little longer than we expected because we're having trouble getting Plesk to interact with our nameservers. None of the DNS extensions we've tried are working, so we're going to write our own extension which will allow Plesk users to be able to add domains, and update their DNS records. Existing accounts can be moved, and we can write a custom script to edit the DNS records of each account when the account is transferred, but until we get this extension written it won't be possible to edit DNS records through Plesk or add new domains without admin assistance. After Tommy is done being converted we will begin work on Ricky which shouldn't take nearly as long because we've already worked through all the Plesk issues while setting up Tommy. Then Johnny will be last to be converted. Just like with Tommy we plan to do zero downtime transfers from existing cPanel to Plesk accounts by running duplicate copies of the servers at the same time. We'll provide more details in the coming weeks. Let us know if you have any questions. Thanks for your patience during this unexpected control panel upgrade.
    5 points
  9. Thanks. Sorry it's taking so long, but like I said I'd rather spend a little extra time up front rather than making thousands of mistakes worth of extra work later.
    4 points
  10. I wonder what cP is thinking right now now that we dropped them in under 24 hours. cP: "Hey these guys have been a 16 year customer and we're losing money on them, they'll just pay up if we demand 17k no matter how small they are" HH: Switches to Plesk. cP: *pikachu face* (if they had done any research on us, they'd realize we quite literally can't afford their product). As for why cP is so expensive nowadays, digging shows that apparently they'd gotten bought back in late 2018 by a VC firm...which explains the massive price hikes they had. VC firms basically exist to extract as much money as they can from an acquired company. Either it becomes extremely profitable (often at the expense of its customer base) and they ride the gravy train for a while then sell it, or they fail at making it profitable, in which case they squeeze what they can out then pile debt from other investments into it and let it go bankrupt (see Toys r us).
    4 points
  11. If you think he's joking, go right ahead.
    4 points
  12. We have finally upgraded our forum! The software we were running for our support forum was written in 2013 so it was long overdue for an upgrade. You can still find the old forum located at https://classic.helionet.org/ if you need it. The new forum was upgraded from a backup made on June 13th so all new forum accounts and all new posts for the last two weeks only exist on the old forum not the new one. We will provide support on both forums for a while we get all the kinks worked out of the new system. Let us know if you notice anything acting strangely.
    4 points
  13. Yeah...that's not surprising. HelioHost does not tolerate phishing activity of any type, whether it be phishing websites, emails, or the sale or distribution of software for phishing. Can you explain what you were planning to do with it?
    4 points
  14. If you upload files to cPanel and then get moved to Plesk the new files and changes will transfer over so feel free to continue trying to update your site as best as you can. We will not be restoring the backups we made a month ago onto the Plesk servers. Those were just provided for anyone who wants to download a copy of everything. We will be copying directly from the broken cPanel server straight into Plesk.
    3 points
  15. Yes, Ricky and Johnny should take significantly less time because the same process and scripts that we developed with Tommy can be copied to the other servers rather than having to rewrite them from scratch again.
    3 points
  16. Tommy and Ricky are both done backing up, and links to download the full backups have been emailed to all of the active accounts. If you didn't get an email for some reason you can download your backup from https://www.heliohost.org/backup/ If you're having trouble downloading your backup let us know and we can help. The backup files contain all of your files, databases, emails, and all of your cPanel settings. If you need any help extracting the information you're looking for from your backup let us know and we can help with that as well. Johnny is now backing up, and we expect that process to take about 3 days to complete. Since Tommy is done backing up we will be taking him offline soon to start installing Plesk.
    3 points
  17. Considering all of us here are heavily anti-Wordpress, I doubt that will happen. If anything, we'd probably fix it by banning it.
    3 points
  18. One of the clauses in the contract I signed with Plesk stipulates that they have to give us 30 days prior written warning if they want to revoke our licenses. They seem really excited to supply the non-profit licenses for us though so that probably won't happen.
    3 points
  19. The backup drive resize on Cody has finished successfully and our main heliohost.org website is back online. Now that we have the space prepared to hold all the backups Tommy is now processing through all the accounts and backing everything up. When Tommy is finished we will make another news post letting you know how you can download your backup. Since the main website is back online you can now signup for a VPS if you want to have a server ready for when we take Tommy offline to rebuild him with Plesk. Let us know if you have any questions.
    3 points
  20. I've actually been looking at Plesk for years ever since we set up Lily, but obviously the control panel is the foundation of an entire web hosting company so switching is a massive undertaking. There are very few control panels that run on Linux and Windows. Some run on just Windows, and most run on just Linux, but not both. Plesk will allow us to have both Linux servers and a Windows server and it will tie everything together. I would love to go with free and open source, but as far as I know only a few open source projects have experimental support for Windows hosting so far. As soon as I contacted Plesk asking them if they could help us, they literally dropped everything they were doing to get us a contract to sign before I changed my mind and looked elsewhere. Plesk, unlike cPanel, realizes that a verified and experienced non-profit with the purpose of providing free hosting is a gold mine for public relations. It's actually part of the contract that I signed that we have to let them put our logo and story on their website. This will make them look really good, and they know it. Plus as a free host we attract a lot of people who are new to hosting, and have zero experience with any control panel. Over the years we have gotten literally hundreds of thousands of people hooked on cPanel. When they move on to paid hosting they make sure that cPanel is available before they signup because that is what they know and love from using it here. Now we can get all those people started on Plesk instead. 100% without a doubt cPanel thought that we couldn't survive without them, and we would just give up and hand over the $1442 per month to keep their licenses. Absolute pure greed. If the reason was anything other than money they wouldn't have just said "you can buy full licenses".
    3 points
  21. Yes! Definitely pay us. Donors have to follow the same rules about illegal content as everyone else so if you pay us and then set up a phishing site we will still suspend you and keep the money. Not only that, but we'll also get some bank information about you to give to the authorities that will hopefully arrest you soon. You have the best ideas, and are obviously one of the most intelligent people on the planet.
    3 points
  22. 14 years later? Talk about digging up the dead...
    2 points
  23. @balloons We actually can still suspend/unsuspend an account. Unsuspended.
    2 points
  24. @yoreparo - this is done. Please check your email for the details.
    2 points
  25. Yes, to add to what Wolstech already said, a lot of our VPS users that signed up since cPanel revoked our licenses did so as a temporary measure to keep their websites online while Plesk was being installed. Like Wolstech said some of them will likely switch back to shared hosting once it's available. I should also add that no one is being downgraded without their permission. If they're happy with their VPS service they can of course continue using it. Some people choose to have a shared hosting account in addition to their VPS as well which is fine too.
    2 points
  26. We have a substantial number of shared hosting users who are donors but bought a VPS due to the server not working, so there's a decent overlap between "large shared host donor" and "VPS user" at the moment. Many of those will likely go back to shared hosting when it's available again, both because of the cost and because a VPS involves a good amount of work to configure and maintain.
    2 points
  27. Too early to tell for sure as that hasn't been tested yet. It might be better with Plesk.
    2 points
  28. SFTP on Tommy should be working again now.
    2 points
  29. 1. Use SSH Key Authentication: For Openssh (Mac, Linux, Windows): Run this command to generate an SSH key using the strongest key size (leave everything on default. You can enter a Passphrase, which is the password you would need to enter to connect to the server). ssh-keygen -t ed25519 Then run this command to upload it to your SSH server. ssh-copy-id -i /root/.ssh/id_ed25519.pub root@youripaddress Make sure to replace youripaddress with your IP address. Bonus: If you want to log into the server from another computer but don't want to generate another key (and do all those steps), just copy the private key from your main computer to your other computer and run this command to login: cd Folder ssh -i .\ssh.key root@youripaddress Make sure to replace Folder with the folder your uploaded the SSH Private Key, ssh.key with the private key name, and youripaddress with your IP address. For puTTY and Filezilla (Windows): Go to puTTY Keygen and generate an SSH key. Make sure to select ED25519 as it is the strongest key size. You can also enter a passphrase (a password you need to enter every time you need to log into the SSH server) if you want. Then open up FileZilla and connect to your server (Host is youripaddress, port is 22, username is root, and password is your password). Upload the Public Key to the /root/.ssh folder. Then if you want to connect to your server using SSH keys, just go to SSH < Auth and upload your private key and everything is set. 2. Disable Password Authentication: The reason why you went through all that trouble of setting up SSH keys is so that people cannot access your server with JUST a password (they would need that strong SSH key and maybe even another password if you created a passphrase). To do that run these commands on the REMOTE SERVER: nano /etc/ssh/sshd_config You can vim if you want. Then uncomment the PasswordAuthentication line (remove the pound/number symbol) and change the yes to no. Uncomment the PermitEmptyPasswords line and change it to no (if it is yes). And also change the yes in the UsePAM line to no. Then restart the SSH daemon with this command: systemctl restart sshd 3. Disable Root User Login (Use Your Own User): The default username is root and every hacker knows this. You want to create a new user and disallow root user login. First create a new user by running this command: sudo adduser yourusername Make sure to replace yourusername with a compicanted easy to remember name (Maybe like your friends middle name). Follow the instructions in the terminal. Then exit the SSH session and test if everything works by running this logging into the server but using the username@youripaddress. Then login to your server and run this command: nano /etc/ssh/sshd_config Then change PermitRootLogin to no. 4. Change SSH Port: @balloons Posted below how to do this. 4. Check How Secure You SSH Login is Go to https://ssh-audit.com and enter you IP address and port and they wil tell you how secure your server is and tips to improve the score.
    2 points
  30. When I did a speed test with Gtmetix I found out that my website loaded in only 1.2 seconds with a TTFB of 963 milliseconds. That is really fast considering, 1 I did not optimize the speed of my website, 2 I used WordPress, three I have a ton of different posts, and 4 this is a FREE hosting. To compare that a website hosted on a good webserver in Hostinger (a paid shared hosting plan) with nothing on it had also had a loading speed of 1.2 seconds. Thank You Heliohost for this High Quality Hosting.
    2 points
  31. A few hours ago, with absolutely no prior warning, cPanel unexpectedly revoked all of our licenses, and are now trying to charge us over $17,000 per year to renew them. Obviously since we're a non-profit funded by donations we don't have anywhere near that money to pay their ransom. If you try to log in to cPanel it will give you errors and not let you log in. It looks like FTP is still working though so we strongly recommend you log in and recover your files that way while you still can. We've been a faithful cPanel license holder since 2005, and over the past 16 years we haven't had any issues with them at all until today. Our servers are all inexorably intertwined with cPanel/WHM and all the customizations and systems we've written over the years are worthless without cPanel. We're not entirely sure what we're going to do at this point. EDIT: Please read this next
    2 points
  32. There are some surprisingly good free VPS deals out there, both short and long term. You'd want to avoid ones that don't come with an IP v4 address though. Oracle's Free Teir is pretty amazing. If you pick their ARM-based VPS you apparantly get four "OCPU" cores with 24 GB RAM between them, 200GB+ storage, two IPv4 addresses, and 10 TB outbound data per month, with no expiry date. Detailed specs. However when I tried to sign up it failed, apparantly due to a problem with confirming my identity via my Visa Debit Card (which is required even though they don't charge unless you use their paid services). That's probably because I'm Australian though, and the exact same thing happened when I tried to sign up for AWS's free VPN years ago. Support aren't interested in helping (though at least Oracle's support replied to me, AWS just left me hanging).
    2 points
  33. This answer is decentralized, as many people have written it, but these topics and comments already exist. The answer I know: The account will be deleted once when the administrator installs Plesk. This will cause a few days down. Tommy will soon be down. Next is Ricky, then Johnny. It is foretold that this work will take days. Tommy users have already received an email from HelioHost. It has a link where you can download the backup. Everything that cPanel managed is there. Of course, you can back up using SFTP before you receive the email. If you are using something other than Tommy, you still have days to back up. Details of 2 items so far: HelioHost chose Plesk because it can be installed on Lily, which runs Windows Server. This almost eliminates other options. Root administrators and moderators may provide a little more information on this. Details: Yes. That is the correct: "Free hosting for everyone." This should not change. However, I also know that HelioHost is considering new options. It will be revealed soon. (already have a $4 VPS option) Details:
    2 points
  34. The Cody server, which hosts our main heliohost.org website, will be down for a bit because we're increasing the size of the backup drive to accommodate the addition of all the Tommy, Ricky, and Johnny accounts that we will be saving into our backup system soon.
    2 points
  35. Sorry about that. The VPS signup page is really new, and only 2 people have used it so far. I added NO_SHIPPING to the code which should fix that issue. Let me know if you're still having issues. Thanks for letting me know about it. Thanks for testing our Facebook donations. No one has ever donated via Facebook before so I'm not sure how the fees will compare to Paypal. However, for VPS it would be best to use the actual VPS page because it sets up a subscription that autobills on it's own. With a Facebook donation it doesn't automatically update the expiration date in the database, and I'll have to manually track it.
    2 points
  36. https://www.heliohost.org/vps/ Due to the hard drive raid rebuild after the power outage we were forced to close new VPS signups for a while, but now they are reopened with a brand new, hopefully less confusing, signup page. Let us know what you think.
    2 points
  37. You have to type your username, not your email address into that delete script.
    2 points
  38. Man, that would be amazing. We actually have unlimited bandwidth, and storage isn't really a concern either. What does matter is the number of virtualhosts on each server. Each domain that we host increases the virtualhost count by 2 (one for http and one for https), and that's the main source of load for small sites like yours. Each virtualhost increases the amount of memory that apache uses, and increases the downtime that we experience each time we restart apache. If we were to allow these virtualhosts to continue piling up from thousands and thousands of small, low traffic sites like yours it would eventually take several minutes of downtime to restart apache each time. A small downtime like 5-30 seconds is barely noticeable and most people just chalk it up to their internet being slow for a second, but if we have so many virtualhosts that each restart takes something ridiculous like 5 minutes people are definitely going to notice and complain. Larger hosting companies get around the virtualhost issue by creating many smaller servers to distribute the virtualhosts over dozens or hundreds of apache installs. Since we use cpanel it is very expensive to set up each additional server because of licensing costs, but we can maximize the number of sites we host by cramming as many people as we can onto our existing 3 servers. The monthly login requirement is in place, not to intentionally annoy people, but to keep our virtualhosts count as low as possible to keep our memory usage and restart time low. Now, as far as keeping your account active, plenty of other people do it just fine for years. We have one lady that has maintained an active account using the same free HelioHost domain since 2007. She logs in once every month just like everyone else for 14 years and counting. The guy that runs this independent monitoring site http://heliohost.grd.net.pl/monitor/ isn't a HelioHost admin, and isn't affiliated with us at all. His accounts that he uses to monitor our servers are identical to everyone else's and he has to log in every month to not just one, but three different accounts to keep them active. He's been running that server monitor since 2010. The only thing special about him is we have granted him permission to have more than one account at a time. There's dozens of other people who maintain active accounts for years on end too. Those are just two extreme examples. When you don't log in for 28 days you will receive an email reminder to login to prevent your account from going inactive, and you have 2 days to check your email and login. If you save your password in your browser you can simply click the link in the email, which brings you to the login page, and then click submit on your saved username and password on the website. How long does it take to click twice? 5 seconds? That's all it takes to keep an account active. Anyways, we get this request to not have to log in to cpanel all the time, and you seem like a person that would value equality. Maybe you think you're more important than everyone else, but based on your post it makes me think that equality is important to you. It wouldn't really be fair to everyone else to treat some people differently from everyone else. There's also the issue of if we make an exception for one person we'll probably have hundreds of other people come out of the woodwork asking for the same thing. So, since we get this request all the time we have come up with two solutions: You can donate instead of logging in. Each $5 you donate gets you +1000 MB storage up to a maximum of 5000 MB plus 1 month of inactivity immunity. The new server that we're going to set up hopefully in a few months will allow you to never have to log in to cpanel as long as your $1 subscription remains active. So option #1 probably doesn't appeal to you because you obviously don't need the storage space increase, and option #2 isn't available yet, but it might not appeal to you anyways since you want free. Anyways, I'm willing to give you a special option #3 that we haven't offered to anyone else yet. You can basically get the deal in option #2 early on Tommy instead of the new server. I don't want to do this for a lot of people because it would get confusing to keep track of everyone, but if you want to donate $1 for each month of inactivity immunity I'll grant it. So if you want to not have to login for the next year you can donate $12, etc. Eventually this deal will be offered to everyone on the new server so everyone is still being treated equally; you're just getting the deal earlier.
    2 points
  39. That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.
    2 points
  40. We have told you multiple times on Discord that you are currently underage to be using our service and hence your account has been suspended. As per COPPA law, you aren't supposed to be using these services under the age of 13. HelioHost (Helio Networks) being a registered non-profit organization, has to abide by this law. Hence, we cannot unsuspend your account. Please do not try to create other accounts as the system will automatically identify and suspend such accounts. Note for other Admins and Mods: Please do not unsuspend his account.
    2 points
  41. Marking solved as he's suspended for violating our terms of service for having more than 1 account. He's also been blocked from calling or texting our phone number because he called me 6 times between 3:23am and 6:02am and left 5 completely unintelligible voicemails. He's also been banned from Facebook for spamming the same request on 5 different random unrelated posts, and sending dozens of private messages to our page as well. He's also been blocked on whatsapp for calling me an unknown number of times. I just uninstalled the app and went back to sleep at around 4am after several calls. Easily the most annoying person I've ever encountered in my 12 years of volunteering for HelioHost.
    2 points
  42. We're all volunteers here giving away hosting for free out of the goodness of our hearts. Then you come along and cause 5+ minutes of downtime on one of our production servers. You rightfully get suspended for it, but if that's not enough you make a lot of non-sensical comments and go leave a 1 star review. We don't owe you anything. We're a certified charity that helps thousands of people around the world and we were trying to give you an excellent, high quality service that most companies would charge for, but if you can't appreciate that then you don't deserve an account. We turn away hundreds of people each day that would love to have one of our free accounts. I would rather one of them have the space your account is taking up on the server because they will actually appreciate what they are getting.
    2 points
  43. Looks at domain Sometimes you have to wonder why they even ask...
    2 points
  44. Loki is now piece of shit (previously they were a prisoner of war - piece of shit hybrid)?
    2 points
  45. Hello, I thought I'd take a couple of minutes to say just how much I appreciate HelioHost and I'm really glad it's still around, as without it I would not be where I am today. Before HelioHost I was using silly things like Weebly and/or Webs, not doing proper coding just placing together a website and seeing what came out of it. Then when I was in school, someone I knew had started making a website by coding in HTML and CSS and they mentioned it was hosted on a subdomain by HelioHost, so I took a look, back then it was a nightmare to get your website up and running on HelioHost, or I was just really stupid.. probably the second one. After I managed to get it sorted out and running, I logged in and was amazed at what I saw. I loved the freedom I got with the free webhosting and subdomain, it was a whole new world. Then I was purchased a CSS/HTML book and I started taking tips from that and tips from the internet, and over time I progressed to become a better website developer, even now I'm not the best but I can make do and I get the things I want done.. my websites have improved since a few years ago too and I've even made some websites for people and been paid for it! I was using HelioHost on and off for a good year or two before I stepped away and looked into getting my own domain and some webhosting from another place as HelioHost took a little tumble and had regular issues, then I went into new projects and a few years later joined up with a friend to make a very popular music website (SmashLeaks) which unfortunately has now closed down, we used Wordpress for this and I did coding as and when I could to improve the site. More recently I made a website for my Mother's work, a website for a hobby she enjoys (which I was paid for) and I'm currently working on making a website for a Parkour and Free-running group called TeamShift. I honestly feel though, that without HelioHost I would not have made it to where I am today, I'm working at a company called PlugPayPlay which sells gameserver hosting, etc, but I would never have got into this if I had never got into webhosting as it all sprung off of each other, from web development to gaming to joining the company. I joined in October 2011 but was there for a short while before leaving, then rejoined in May 2012 and have officially been here an entire year now and I've progressed to become the Director of Sales and Marketing and have helped to take the company to new heights. I'd like to take this chance to thank HelioHost for existing as without it my life could have been completely different. If you're considering web development, then go for it, just do it, what do you have to lose? Start out like I did, a noobie to it all and learn from the professionals. Use free templates, modify them, that's another way that I learnt was modifying existing templates and learning how the code works and why. It was only recently yesterday that it came to my attention HelioHost still exist and I'm so glad that they do, HelioHost helped massively. Thank you.
    2 points
  46. Unsuspended. Side note: try using xampp on your computer and uploading the static site to HH.
    1 point
  47. You will eventually get an email about the VPS. When you receive that, you can respond with the donation information if it hasn't already been set up. Krydos will see this post at some point when he checks the forum next, so it's quite possible he'll just set it up.
    1 point
  48. The reason you couldn't create a new topic is because you were trying in the escalated forum. The way it works is you can post in customer service, and then if it's something that the moderators and regular admin can't do themselves they can escalate it to the root admins or to me. That way if I'm really busy I can just ignore the customer service threads, and only take care of the escalated requests that no one else can do. Anyways, in order to enable remote access you have to specify a database user that you want to have access to the fabiogfg_db database.
    1 point
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