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Showing content with the highest reputation since 08/20/2021 in all areas

  1. We just heard back from Let's Encrypt regarding our rate limit increase request. They have increased our limit even more than we asked for. That means that everyone will be able to get free SSL automatically and easily through Plesk, and when we start offering new accounts they will all come with SSL too. We asked for a rate limit increase a few years ago and Let's Encrypt never even responded to us, so this is amazing news.
    10 points
  2. The data center visit and hard drive install went great on Monday. Ashoat was at the data center working on the servers for almost 12 hours so everyone give him a big round of applause. Now that the new hard drives are installed and tested we will be moving Johnny to the new drive later today. This means Johnny will be down, likely for several hours, and most of the VPS will experience slower speeds due to the hard drive running at 100% speed copying Johnny over. After Johnny is fully moved and booted back up the newly separated VPS and Johnny should both be quite a bit faster.
    9 points
  3. The first of the Tommy beta test invitation emails have been sent. The invites are being sent to our top donors on the Tommy server whose accounts have properties we want to test with the transfer script. Once all aspects of the transfer script are fully tested we will proceed to transfer all of the accounts. Please check your email in case you have been selected for the beta test.
    8 points
  4. We've made a lot of progress towards converting to Plesk. Our database which was over 18,000 users has been cleaned up, slimmed down, and restructured in preparation for the upcoming control panel switch. All of the existing archived accounts have been moved from archived state to backed up state. That means that all accounts are now available to download from https://www.heliohost.org/backup/ instead of just the active accounts. Some accounts backup links were changed in this process so if you have a link from a month ago it won't work anymore. If you need to download your backup you can just submit your email address and username again to get the new link. If you're having trouble downloading your backup let us know and we can help. We've also been hard at work converting all of our internal admin tools to support Plesk. In most cases they have to be completely rewritten from the ground up which, as you might imagine, takes quite a bit of time. Some of the code we were using still was written in 2008 so this is a great opportunity to modernize our systems as well. Currently we're still testing the account transfer process from cPanel to Plesk to make sure it works 100% correctly before we start using it on real accounts. We plan to start transferring real accounts, if everything goes well, as soon as this weekend. We'll keep you updated, and when your account is transferred we'll email you to let you know how to log in to Plesk.
    6 points
  5. Tomorrow, 2021-08-30 starting around 7pm UTC, we will be doing maintenance at our data center which will cause downtime on all of our servers and VPS, including our main website heliohost.org and our forums helionet.org. We estimate the downtime will probably be around an hour for each server as long as we don't run into any significant issues. Our last fundraiser was successful and we are now installing the hardware that we raised the money to purchase. This will increase the performance of Johnny, Ricky, and all of our VPS as well. The fundraiser also paid for network hardware speed improvements which were completed earlier which allows for faster downloads from all of our servers and mitigates the effects of ddos attacks. We will also be installing some hard drives for a new server named Morty that we hope to release in a few months after we finish rebuilding Tommy, Ricky, and Johnny with Plesk.
    5 points
  6. We're happy to announce that new account signups are beginning today. One year ago today without any warning we lost our cPanel licenses that we had been using for over 16 years. HelioHost has been through good times and bad, and the last year is definitely the worst we've experienced. We're coming back bigger and better than ever though. Starting today we will be sending out invites to create a new account on Plesk starting with our biggest donors over the last two years. You can check your ETA and check the current number of invites we are sending out each day at https://www.heliohost.org/eta/ If you're not on the list let us know and we can add you. We will be sending out only 1 invite per day for a few days to make sure everything is working, and then we will increase the number of invites each day as everything gets tested. A huge thanks goes out to all of our donors who have kept HelioHost alive through the last year.
    4 points
  7. We've updated https://heliohost.org to allow logins to Plesk. There have also been countless improvements under the hood to make the homepage faster and more secure. The main difference though is our main website is now running on PHP 8.0, but up until a few minutes ago was running on PHP 5.4 which lost active support almost 8 years ago. We have a lot more changes coming soon such as password resets, changing your main domain, upgrading your storage, deleting your account, load graphs, and a lot more through your new hosting dashboard. We've also made some massive improvements to our VPS signup process that should result in less confusion, and make things easier for VPS customers. We've also added a very basic VPS dashboard which is mostly just links to post your support requests on the forum, but eventually you will be able upgrade your VPS, reinstall your OS, set up reverse DNS, cancel your subscription, and a lot more through the website. Let us know what you think about the new functionality, and if you see anything broken please let us know. Thanks for being a part of the HelioHost community.
    4 points
  8. Happy Easter everyone! If you're not familiar with Christianity the meaning of Easter is to celebrate the resurrection of Jesus after his death by crucifixion. Therefore, I think this is a fitting day to celebrate the resurrection of HelioHost as well. Last year we were surprised to learn that our cPanel licenses that we've been using for 16 years were revoked and they tried to extort us for over $17,000 which we obviously can't afford because we provide free hosting. We quickly made a new partnership with Plesk instead, and began trying to upgrade our servers to use the new control panel. Clearly there have been a lot of issues since then, and unfortunately the work still isn't fully complete. This process has already taken an unacceptably long time so we've decided that the time is long overdue to start moving accounts to the new control panel. Since not all of our services are currently available on the new server we will be giving each user a choice whether they want to move now, or continue to stay on the broken cPanel for a while longer. For instance Java, Django, Flask, and some other things aren't available on Plesk yet, but we do plan to add support eventually. If you have questions about what is or is not available feel free to ask on the forums in this news post. You can check your place in line to be moved at https://www.heliohost.org/eta/ or improve your position with a donation if you wish to. If there is a feature that you need on Plesk for your website to function please let us know so we can prioritize the features that the most number of people need. Part of this decision to start moving accounts is due to Johnny being taken offline. We will be monitoring the load on the new Plesk server, and as long as we have space to fit more websites we will be upgrading existing Johnny and Ricky accounts to Tommy for free for being so patient during this excessively long upgrade process. Once we have all the existing accounts taken care of we will open new registrations as well. If you have any questions feel free to ask. Thanks for being a HelioHost user.
    4 points
  9. Personal medical issues plus my dad nearly dying in a car crash have delayed the process a bit. I'm still working on it though. Both my dad and I are doing fine, but dealing with all this is taking up most of my free time right now. I hope to have more free time when my dad can drive himself around in a week or so, and isn't on so many pain medications, and doesn't need to see so many doctors, etc. Thanks for checking in, and not giving up.
    4 points
  10. Thanks. Sorry it's taking so long, but like I said I'd rather spend a little extra time up front rather than making thousands of mistakes worth of extra work later.
    4 points
  11. If you upload files to cPanel and then get moved to Plesk the new files and changes will transfer over so feel free to continue trying to update your site as best as you can. We will not be restoring the backups we made a month ago onto the Plesk servers. Those were just provided for anyone who wants to download a copy of everything. We will be copying directly from the broken cPanel server straight into Plesk.
    4 points
  12. First of all, we apologize for how long the Plesk transition is taking. We knew up front that it was going to be a lot of work, but it has turned out to be even more work than we expected. Don't worry though, we're not going anywhere, and will be continuing to provide high-quality free webhosting to as many people as we can. We're in the final stages of setting up Tommy, and will begin to transfer accounts soon. In preparation for the start of the transfer we have released a page that should answer the main question that we get, and will continue to get for a while still, which is, "When is my account going to be moved?" https://www.heliohost.org/eta/ To be completely honest, 2021 has been a really rough year for HelioHost, and we're not doing well financially since we lost the licenses for our old control panel. If you are able to support us with a small gift this holiday season we will prioritize your account's transfer to Plesk over those who haven't donated as much. The ETA page above will let you know exactly what position you are in, and how much various donations will benefit you. If you can't donate right now we totally understand, and even the free accounts will be moved as soon as we can. Even just a donation of as little as $1 goes a long way towards keeping us afloat so we can continue to provide free hosting to those who aren't able to even give a dollar. We are a 501(c)(3) non-profit organization according to the United States Internal Revenue Service so any donations are tax deductible, and you can be assured that all the money we receive goes straight towards our mission to provide free hosting to thousands of users around the world. We are counting all donations from one year prior to us losing our old licenses in your total. If your total doesn't look right it might be because you donated with a different email address than you used to create your hosting account. If this is the case please let us know as soon as possible so we can get your donations linked to your account correctly so you can get moved over sooner. We will start out only moving a few accounts each day until we are more sure that everything is working, and then we hope to accelerate the process as much as we can. The ETA page will tell you exactly how many accounts we are currently moving each day so feel free to check it frequently. Let us know if you have any questions. Thanks for being a HelioHost user and sticking with us through this difficult time.
    3 points
  13. Yes, Ricky and Johnny should take significantly less time because the same process and scripts that we developed with Tommy can be copied to the other servers rather than having to rewrite them from scratch again.
    3 points
  14. Man, that would be amazing. We actually have unlimited bandwidth, and storage isn't really a concern either. What does matter is the number of virtualhosts on each server. Each domain that we host increases the virtualhost count by 2 (one for http and one for https), and that's the main source of load for small sites like yours. Each virtualhost increases the amount of memory that apache uses, and increases the downtime that we experience each time we restart apache. If we were to allow these virtualhosts to continue piling up from thousands and thousands of small, low traffic sites like yours it would eventually take several minutes of downtime to restart apache each time. A small downtime like 5-30 seconds is barely noticeable and most people just chalk it up to their internet being slow for a second, but if we have so many virtualhosts that each restart takes something ridiculous like 5 minutes people are definitely going to notice and complain. Larger hosting companies get around the virtualhost issue by creating many smaller servers to distribute the virtualhosts over dozens or hundreds of apache installs. Since we use cpanel it is very expensive to set up each additional server because of licensing costs, but we can maximize the number of sites we host by cramming as many people as we can onto our existing 3 servers. The monthly login requirement is in place, not to intentionally annoy people, but to keep our virtualhosts count as low as possible to keep our memory usage and restart time low. Now, as far as keeping your account active, plenty of other people do it just fine for years. We have one lady that has maintained an active account using the same free HelioHost domain since 2007. She logs in once every month just like everyone else for 14 years and counting. The guy that runs this independent monitoring site http://heliohost.grd.net.pl/monitor/ isn't a HelioHost admin, and isn't affiliated with us at all. His accounts that he uses to monitor our servers are identical to everyone else's and he has to log in every month to not just one, but three different accounts to keep them active. He's been running that server monitor since 2010. The only thing special about him is we have granted him permission to have more than one account at a time. There's dozens of other people who maintain active accounts for years on end too. Those are just two extreme examples. When you don't log in for 28 days you will receive an email reminder to login to prevent your account from going inactive, and you have 2 days to check your email and login. If you save your password in your browser you can simply click the link in the email, which brings you to the login page, and then click submit on your saved username and password on the website. How long does it take to click twice? 5 seconds? That's all it takes to keep an account active. Anyways, we get this request to not have to log in to cpanel all the time, and you seem like a person that would value equality. Maybe you think you're more important than everyone else, but based on your post it makes me think that equality is important to you. It wouldn't really be fair to everyone else to treat some people differently from everyone else. There's also the issue of if we make an exception for one person we'll probably have hundreds of other people come out of the woodwork asking for the same thing. So, since we get this request all the time we have come up with two solutions: You can donate instead of logging in. Each $5 you donate gets you +1000 MB storage up to a maximum of 5000 MB plus 1 month of inactivity immunity. The new server that we're going to set up hopefully in a few months will allow you to never have to log in to cpanel as long as your $1 subscription remains active. So option #1 probably doesn't appeal to you because you obviously don't need the storage space increase, and option #2 isn't available yet, but it might not appeal to you anyways since you want free. Anyways, I'm willing to give you a special option #3 that we haven't offered to anyone else yet. You can basically get the deal in option #2 early on Tommy instead of the new server. I don't want to do this for a lot of people because it would get confusing to keep track of everyone, but if you want to donate $1 for each month of inactivity immunity I'll grant it. So if you want to not have to login for the next year you can donate $12, etc. Eventually this deal will be offered to everyone on the new server so everyone is still being treated equally; you're just getting the deal earlier.
    3 points
  15. Yeah...that's not surprising. HelioHost does not tolerate phishing activity of any type, whether it be phishing websites, emails, or the sale or distribution of software for phishing. Can you explain what you were planning to do with it?
    3 points
  16. Tommy now has 3 versions of Python installed. /usr/bin/python2.7 /usr/bin/python3.6 /usr/bin/python3.10 If you need any modules installed please let us know the version of Python you're using and the name of the module. Please note that Django and Flask are not installed yet, but we'll try to get them installed as well in the next few weeks hopefully. Let us know if you have any questions.
    2 points
  17. I communicated that concern to Krydos on Discord last year. I think it happened at a fairly early stage. https://letsencrypt.org/docs/rate-limits/ If you need specific steps to issue an alternative certificate, we may be able to show you the steps. It can be dealt with in Plesk's control panel.
    2 points
  18. Yes, you can modify your files by uploading them through SFTP. Any changes you make will be copied over to the Plesk server at the time of the transfer.
    2 points
  19. Wow 😮... still av a long way to go 🤦‍♂️
    2 points
  20. None of us know what to anticipate or when. We would like it to be before the end of the year, but being honest here, we (root admins and moderators) are all volunteers so if one of us works on something, it's in our free time. So really, there is no timetable to speak of right now.
    2 points
  21. I'm hearing about yashrs from Krydos. Because you are involved in server work these days. Thank you for your support as a VPS admin. Krydos set up my VPS. It was just after the tragedy of losing cPanel. Still thank you for dealing with my VPS. I see the day when your Plesk work is complete and your server can be built. I can always meet you on Discord. Jenova is always a quick response. I know you are an excellent Moderator. The VPS I lost will be assigned to someone. It will continue to support HelioNet and HelioHost. I'm still using Tommy server and will get Plesk soon, but want to get a better US server on HelioHost so I'll act later. I am grateful for the response so far and for meeting you.
    2 points
  22. 14 years later? Talk about digging up the dead...
    2 points
  23. @balloons We actually can still suspend/unsuspend an account. Unsuspended.
    2 points
  24. @yoreparo - this is done. Please check your email for the details.
    2 points
  25. Yes, to add to what Wolstech already said, a lot of our VPS users that signed up since cPanel revoked our licenses did so as a temporary measure to keep their websites online while Plesk was being installed. Like Wolstech said some of them will likely switch back to shared hosting once it's available. I should also add that no one is being downgraded without their permission. If they're happy with their VPS service they can of course continue using it. Some people choose to have a shared hosting account in addition to their VPS as well which is fine too.
    2 points
  26. We have a substantial number of shared hosting users who are donors but bought a VPS due to the server not working, so there's a decent overlap between "large shared host donor" and "VPS user" at the moment. Many of those will likely go back to shared hosting when it's available again, both because of the cost and because a VPS involves a good amount of work to configure and maintain.
    2 points
  27. Too early to tell for sure as that hasn't been tested yet. It might be better with Plesk.
    2 points
  28. SPF and DKIM have been set up for jurisconsult.mg. Try sending an email to https://www.mail-tester.com/ and post the report here. This tool will let you know if your emails are set up correctly. Please send a real email without any private information included. If you send an email that just says "test" or something your spam score will be high. Also when you post the report link all of the contents of the email will be visible to anyone who clicks the link so don't include any private information in the email. If your score isn't perfect we can fix whatever other issues there may be.
    1 point
  29. You've been sent an invite to move to Plesk for your existing Tommy account. Let us know if you haven't received the email.
    1 point
  30. My avatar actually comes from the anime called Full Metal Alchemist. The brothers Edward and Alphonse attempt to use alchemy to bring their dead mother back to life. My avatar is the alchemical circle they drew to attempt that.
    1 point
  31. I should be able to eventually enable "Options -Indexes" on Plesk. My main focus right now is getting new account creation implemented because there are hundreds of donors waiting to create a new account. Once those other top priority issues are fixed I can spend some time working on .htaccess. This issue is very low priority right now because it has such a simple workaround of being able to place an index.html file.
    1 point
  32. Thank you for the donation. Here is your ETA now https://www.heliohost.org/eta/?u=graffix You're now #390 in line to create a new account. Keep in mind that like we said in and Johnny accounts will not be transferred, but instead we will be giving you a new empty account and you can download your backup from https://www.heliohost.org/backup/ and once your Plesk account is created you can restore the backup into your new account.
    1 point
  33. Keep an eye on https://www.helionet.org/index/forum/1-news/ I plan on making a news post soon in the next few days.
    1 point
  34. There you go https://www.sslshopper.com/ssl-checker.html#hostname=swlabr.heliohost.us
    1 point
  35. I have been. I trained up Yash as a VPS admin so I wouldn't be the only person handling all the VPS stuff. Opening volunteer positions actually take more of my time up front because I have to do all the work plus I have to do the work of training someone new, but in the long run it ends up being less work for me once they're fully trained.
    1 point
  36. Ok ok I did the same and now no more problem!
    1 point
  37. There you go https://www.sslshopper.com/ssl-checker.html#hostname=jurisconsult.mg
    1 point
  38. There's no estimate on this at the moment. Even I'm getting zero information on what's happening. This process is extremely involved, but I feel it could be more transparent than it is. There was a build log in the mod forum for a while that I could see (these usually reflect the ongoing build process pretty well as K works through things), but other than an odd post here and there, very little has been posted to it over the past few months. I know K is around because he turns up on here from time to time, but I'm not sure where he stands on the work at the moment. I'm assuming he's still stuck on the script issue (last I heard there were issues with the migration script Plesk provided being effectively useless). The migration script sounded promising on the surface, but once we realized the script did not work as advertised and would not be an easy fix, "abandon the migration idea, get the server and custom integrations working, and invite everyone again" would've likely been my course of action if it were my decision.
    1 point
  39. This support request is being escalated to our root admins.
    1 point
  40. You have root access to your VPS so you can enable remote access yourself if you want to. Try out a guide like this https://www.bigbinary.com/blog/configure-postgresql-to-allow-remote-connection If you can't figure it out let us know and we can do it for you, but I prefer for people to at least attempt to learn how to do things like this on their own because it's a great learning opportunity for you.
    1 point
  41. Username: nulineng, Server: Tommy, Main domain: nulinenggani.com how do i renew my license so i can login to my cpanel?
    1 point
  42. Deleted the Mercury request. We'll email you when there is space to build the Mars request.
    1 point
  43. Thanks for noticing and letting us know.
    1 point
  44. You'll receive an email when your VPS is done.
    1 point
  45. @jnorden - The system didn't respond to ssh nor to ping during our initial tests. So, we reset the password first. After resetting and logging in, we tried viewing the ufw settings, and they looked fine to us. After checking again, it seems to just have started working on its own after that. We have sent the new password to you via email. Let us know if you have any other questions. Not by default. You could use Cloudflare or similar services to protect against it.
    1 point
  46. Simply the best... 😍
    1 point
  47. Is this more important than getting all the cPanel accounts moved over to Plesk?
    1 point
  48. The best way to avoid getting suspended for this again is to use /home/murilo/tmp instead of /tmp. That way if your script goes nuts and fills something up only your own account will be affected not the whole server. $i = new Imagick(); $i->setRegistry('temporary-path', '/home/murilo/tmp'); Deleting the temporary files after they're used is useful too, but if your temporary files are bigger than /tmp or if your script crashes before it gets to the deletion it will still get you suspended.
    1 point
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