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  1. Thank you Krydos. Yes, I never send from that account, only use it to forward to my Windows Mail client on my laptop. I do like your solution, as it wouldn't disable that function. Although, it's disconcerting that I got that strike from someone using my Helios account to send spam. I wish I knew how to stop that. Again, thanks for your excellent tech support!!
  2. I'm sorry, I hadn't seen this reply or question before posting another support request (on another page). I found that my mail was switched off in Plesk and couldn't figure out how to turn it back on. I DO use that web-based e-mail address, but have it forwarded to my computer client address that I use for daily communication. If you could please re-enable that richard@greenvalleyrecording.com address, I'd very much appreciate it. If there's anything I can do to stop the spam from being sent from that address, please let me know what it would be. I certainly DON'T like that happening.
  3. Thank you very much for following up on this. And just to be clear, I would NEVER abuse Heliohost's generous service! Have a great day.
  4. Hi, Thank you for getting back to me quickly. I know nothing about this e-mail, and don't understand why it's associated with my site. And worse, I don't know what to do about it. Can you give me step by step instructions as to how I can rectify this? I'm sorry... I'm not very "tech savvy" and don't have any idea how this happened. I certainly am NOT sending spam e-mails from my site.. (or from ANY account for that matter). it fact, I VERY rarely use my account web site to send e-mail. Any help you can provide will be greatly appreciated.
  5. Please unsuspend my site... or tell me what rule I have infringed and I will change it. I'm not aware of anything I've done in violation of the rules. In fact, I haven't effectively changed my site in years. Thank you, Richard www.greenvalleyrecording.com
  6. Got it. It was in my junk folder. I'm sorry about that. I should have checked!! I've now requested the move. Thank you.
  7. Hello, I haven't received an e-mail asking if I'd like to move to Plesk. But I supposedly have been approved to make the move. Do I need to do something I'm not? Thank you Richard Rupert gvr590@hotmail.com
  8. gvr590

    Power Outage

    Yes, all is well today. Yesterday my browser would time out after every effort to open the site. But... all good today. Thanks for the replies.
  9. gvr590

    Power Outage

    My website is off-line... greenvalleyrecording.com. Tommy is the server. Is there a problem I'm not aware of? Thanks.
  10. Hi, I was trying to set up an e-mail account on my local computer that accesses the account on Tommy. Apparently something is wrong and I've now been blocked. My IP is: Thank you. Richard Rupert
  11. That was it!!!! Thank yo,u(and everyone else who's helped me with getting back up on Tommy. I truly appreciate your direction. Have a great day.
  12. Well, I'm making progress. I successfully signed up and re-uploaded my website via my ftp program. I used all the previous ftp settings, assuming that would work okay. I can see my site is on line using the default http://greenvalleyrecording.heliohost.org/?4085 address, but when I use my URL of www.greenvalleyrecording.com which worked perfectly before Tommy crashed, I just get an "Index of/" page. Do I simply have to wait for something to happen, or do I still have something wrong? Thank you again for your kind patience. I know I must be irritating you all by now.
  13. I'm sorry... I haven't received any invitation e-mails in my hotmail account. I have checked my inbox, junk and deleted folders frequently. I have plenty of e-mail confirmation messages, but no invitations. Could you be certain the invitation was sent? Thank you. Richard
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